Smartcarerewards Avis 

I have multiple insurance policies with d&g which entitles me to a free cleaning pack and smart care rewards. I tried at the beginning to claim this free pack with no luck. There was no time limit suggested on the email I have so I tried again at a late date still no joy. I tried again recently but was told I cannot have it because I didn't claim.it in the first 60 days of taking out my policy, but that isn't true. I have severe mental health and alot of the time in cannot communicate with anyone not even via text or email as I've been feeling a little better recently I sent a email regarding this issue and that is the response I got being denied a free product I earned. Uts not even like I'll use these smartcare rewards I'm building up either as you can't even use them all at once, so you earn the money on there and are capped for usage anyway. so I have zero benefit from.smart care and they still.didnt want to give me my cleaning pack, I've even took out a further policy this month ridiculous.

Useless. Says I have over £400 in rewards and when you go to use them it makes the product around the same price as any online retailer, so looks like you are getting a bargain and you most certainly are not!!!

I am extremely disappointed with my experience with Smartcarerewards pack laundry detergent. Firstly, the product I received was not what I expected. Instead of the liquid detergent I ordered, I received a powder form, which I explicitly I never use in my washing machine. This discrepancy between what was advertised and what was delivered is unacceptable.

Furthermore, when I contacted customer service to address the issue, they were unhelpful and provided no viable solutions. It's evident that Smartcarerewards customer service lacks the competence and willingness to assist customers with legitimate concerns.

Overall, my experience with Smartcarerewards has been nothing short of frustrating and disappointing. I expected better, but this encounter has left me feeling deceived and undervalued as a customer. I would strongly advise others to be cautious when dealing with Smartcarerewards and to thoroughly research their products and customer service before making any purchases or like this deceptive free reward.

I have had 3 orders from these over the years all delivered without issue. I have just order a heat pump tumble dryer saved over £100. Suprised to see the low review score to be honest!

Cashed in my rewards this week and got a new Whirlpool heat pump dryer delivered two days later cost £359.09 included delivery, unpacking and installing! Checked all retailers prices that ranged from £575 upwards so very happy and can say definitely not a scam.

I have had £2800 in my reward account. My fridge freezer broken. Unfortunately that was the only appliance with out insurance. Checked mostly everywhere. I bought a fridge freezer using smartcare rewards. Nearly £250 cheaper. The only problem is not much choices listed the once we can purchase.

I have over £1300 in smart care reward which i thought i would be able to upgrade my cooker under the hob and get a new hood with . I would still be about £700/800 out of my own pocket when the £1300 smart rewards covers it and more.I really do not see the point in these rewards if you have to have in these days deposible cash to add towards them . So they just keep growing as you pay for your plan but you cant use them .

I havent had a probelm with the repair etc renew part of the plan i pay for, and there customer service is good .

I just dont think there is any point to these rewards esp the amount i have and i cant even get something for £400 off the total of them .

I am slightly confused by this reward system as it says I have over £4000 in rewards to use, however I pay every month to insure my products and have them repaired if they break down so why would I need to buy myself a new oven/dishwasher/fridge freezer? I could see through if you could buy items that you don't already insure. It just makes no sense to me whatsoever. Can someone explain how I can use my rewards????

They tell me l have £1000 reward points then give me £26 off oven which l cud buy cheaper in the shop.not much a reward.wont use again

Bought a gas stove top. Engineer found it had a leak. Spend hours on the phone explaining issue to smart care, kicked around like a football between Domestic & General (who issue points through home appliance insurance to see on smart care products) and Hotpoint. They sent an engineer who was wrongly briefed but said he'd report the real issue. No contact since - it's been 5 weeks. I just want to return the dangerously faulty product (thank god the residents smelled the gas in the night & were able to turn off the supply before deadly outcome) and get refunded.

Smart care rewards is probably the most useless 'reward' I've ever heard of. I have over £2000 which will never be used because I don't need to buy new appliances as they are all insured and will be replaced if they cannot be repaired.

Don't waste your time or money, stay away from these scammers.
We had the engineer at our place 4 times "trying" to fix the washing machine. For each visit it took a week, which means a whole month without the appliance.
Further to that, every time the engineer "tried" to fix it, he left our kitchen a whole mess, with water all over the place.
On his report, he said the machine was fixed when he clearly did not fixe the appliance.
We have tried to call the customer service but they keep saying that at their end, the job was completed.
We ended up buying a new machine.
After all the process, we tried to cancel the contract, but they charged ignoring our complaints.
They launched an internal investigation, which obviously did nothing.
Trust me, you dont need that kind of stress, STAY AWAY from these people.
I wish I could rate less than 1 star.

I don't think people get how smart care rewards work , they reduce the price of you want a replacement appliance by hundreds in some cases , I've just got a replacement dishwasher nearly half price and a washing machine saved Hundreds so it worked perfectly for us. Staff and service were perfect.
Nothing difficult about it , choose your appliances check stock , order and get installed*( also mega cheap compared to Currys !!!)
Thanks smart care rewards

Have over £2,600 in Smartcare rewards but have to pay cash out of my own pocket if I want a new appliance. What a joke will just wait for my cooker/washing machines to break down then D&G can just replace them for me under my policy.

Read the previous reviews.....they tell a story about this company. Tried to order 3 x appliances, all of which were in stock. Their website states "Next Day Delivery, 7 days a week". No deliveries were available for more than two weeks - either in central London, Yorkshire or the Midlands. Do not waste your time with these jokers.

Waste of time and energy
Not what was described and simply a pain that you don’t need
This is just a hassle and really not worthwhile bothering with at all!
Points are useless and items overpriced so no savings to be made
Customer service is a joke one star is too much

Quite happy with repair side of company after using twice but the rewards are a waste of time. Between the number of phone calls to buy and the saving In my case of less than £10 after using over £72 in rewards..Was not worth the hastle. The purchasingl on the phone was so repetitive and boring would have just preferred to pay Any retailer at the near enough price and forget the rewards

It is not clear when trying to buy an appliance via rewards how the discount is calculated. I wanted to establish by email what my total rewards are on all the policies we have because I wasn't sure that thew discount avaiklable wqas recognising our total rewards or simply the policy n. I logged in with. This has not worked as the customer services responders by email either don't understand the question or they don't know their own system well enough to advise.

every time we have gone to use the smart care rewards it says we can not process your order I think personally people should be able to be given a cash alternative and they can organise it themselves

I don't know who organized the steps on the phone lines but it must of been a child it is absolutely diabolical