Smashburger Avis 

Had my first Smash-burger today in Irmo, SC. It was great and Malakaye was super awesome and attentive! Food was delicious, fresh and piping hot! Not sure if the cook’s name, but she was awesome too!

Had smash burger before and was gorgeous but orded tonight took over 1hour to come when opened it was clock cold just cheese on a normal frozen burger with cheese no American cheese like the menu started

went to Smashburger on Quebec in Denver and completely messed my whole order up. Dropped parents off at airport and decided to stop there. Gave us the wrong burgers and chicken was grilled not crispy, I live all the way in Boulder, should have checked before I left. I tried to call and they were temporary closed for some reason. Food was not good. I spent 40 dollars for it. Wont do that again

Would not use this place again the food taste like from McDonald’s

Twice in a row they forgot multiple items in my order, and when called they act like there's nothing they can do

Update. I complained and got a ‘sorry’. No offer of refund on my food I didn’t get. I would not go here if I were you

Jeg bestilte to dobbelt bacon cheese burgere med 2x pomfritter med dip til, hos Smash burger Roskilde Jeg bestilte klokken 16.30, i god tid, grundet forventet travlhed i forbindelse med 1. Januar, med levering.
Jeg fik en estimeret leveringstid på 60 min, hvilket er lang tid, men fair nok. Kl 17.25 får jeg et opkald om at min mad vil blive 15 min forsinket. En time senere, kl 18.25 ringer jeg til smash burger, for at høre hvor maden bliver af, jeg snakker med en meget sød medarbejder, og jeg får afvide at der er en yderligere forsinkelse på 30 min, men at jeg vil få nogle ekstra sodavand og dip som undskyldning.
Klokken 19.20, har vi stadig ikke fået noget mad, og jeg ringer igen ind og får fat i den søde medarbejder igen, som spørger om jeg kan komme ned til restauranten og hente det, hvor jeg her igen får afvide at jeg vil få ekstra sodavand, dip og 25% i rabat, som undskyldning. Jeg køre ned mod restauranten, 2 min efter får jeg et opkald om at min levering er kommet, så jeg vender om og køre hjem igen. Der er en sød mand som fortæller at jeg får lidt rabat og betaler derfor 65kr mindre end ordrens oprindelig pris. Så 3 timer efter jeg lægger en ordre, er maden kommet.
Da jeg åbner min mad, har vi fået to mayo dip, som kompensation. Og alt maden var helt kold..
Vi har haft en virkelig øv oplevelse..

In town for the holidays and my SO wanted to try Smashburger. That was a huge mistake!

He ordered a burger and tots and they were quickly served. However, the onion, tomato and pickle were not on the burger as indicated. Also there was no ketchup or mustard on the sandwiches. Thankfully they were both on the table.

I was forced to wait for my burger and fries which were not delivered until he had finished his meal. My burger, once it was delivered, was lukewarm and no longer tender. Likewise for my fries which were soggy. That's what 15-20 minutes on the counter under the warming lights will do. My burger was served with no onion or tomato and was less than desirable. I tried to eat it but couldn't.

Obviously we won't be back. We live in Florida and had our meals been delivered on a timely basis, we would visit your Florida locations. Obviously, that's not going to happen.

I guess I'll have to wait till in-and-Out Burger comes to the state. Their burgers are excellent and quality is consistent.

Smashburger is a chain. This one is our favorite. Located at LA Live in Downtown LA it is filled with excitement and fun. Now, it is always crowded but the line moves fast and you will be fine.

You order your food at the counter and eat there or on their patio. You can also get take away or delivery. We love to eat there before a show at Crypto Arena (their food is awful by the way) which is right down the street and part of LA Live. The prices are fair and they have a good selection.

Parking is in a public lot for a fee, there is really no way to avoid that.

The service is super friendly and they are pretty quick. They are especially patient considering I have never seen it without a line out the door.

The place is very cute with nice seating inside and out. It is kept very clean.

The selection is nice. We love all their burgers and they also have great fries. We often get one of their salads and they are always fresh and crisp. I love that they have milk and their hand made milk shacks are super. They have chicken burgers that may grandson loves. I like their crispy brussel sprouts. Their sweet potato waffle fries are good are very good, but who am I kidding, they are not healthy, just get what you love and for me that is their French fries and tater tots. All of their food is good and you will be happy.

Have a great time at LA Live and Smashburger.

Amazing Food and Service.
On 12/18/24 at 18:06 I visited the Smashburger located at 718 Fashion Dr., Ste A in Columbia, SC 29229 (Sandhill Mall). The service was amazing. I was serviced by Alexis and Cheyenne. After working in Human Resources for over 20 years, I can attest that the customer service was some of the best. These young ladies need to be trainers. The food order was accurate (repeated back to me), they were "very pleasant", it didn't take long and the food was "delicious". I ordered the Classic Smash all the way and it was on the mark. I've had other burgers that didn't taste as flavorable. I would highly recommend the establishment. Thank you Smashburger...you have a return customer. Please let them know they are appreciated.

My husband and I ordered a classic smashburger with no cheese, tater tots and they shake. The smashburger was half the size it used to be, and it had cheese on it. The tots and the shake were great. I'm just disappointed that the prices are much higher than used to be and the burgers are half the size. My husband and I like to split one because we don't eat much but this is ridiculous. We will never go back.

The first time the burger was burned. I thought give them a second chance and again burned burgers.

Burgers are the best anywhere, service is outstanding, delicious food brought out very quickly, we recommend to anyone and everyone. Check it out!

Ordered last night and never recieved the food!!! Avoid at all costs

I think smashburgers are a fine product. However, the company cannot hire decent people...I've been to multiple stores in colorado and arizona and the experience is always the same...POOR...Shortstaffed, untrained counter people that can't work the overly complicated register, no knowledge of the menu, super long wait times to get food. The operations are a disaster. I only eat there is I am driving by and really, really hungry.

I started going to Smashburger about a year ago. The food was pricey, but I really enjoyed the haystack onions. Within a month, they had discontinued the haystack onions for regular onion rings. They were still better than other fast food onion rings, but not as good as the haystack onions. Within the past two weeks, they discontinued the onion rings. My first visit after that, the said they were out of onion rings, so I tried the fries which were simply average. The second time after I visited, they admitted they no longer had onion rings on the menu. I left without ordering.

Ordered a burger and it was delicious I would highly recommend that you order you won’t be disappointed

Iv spent 10.99 on a smash burger meal early morning after work, because i was hungry, thought il get big meal with big bucks but unfortunately meals are over priced, same meal should have been 3.99 max, no flavour, burger fell apart as soon as i started to eat. 1 star out of 5. Didnt like the taste, didn't like the burger, the only reason people goto them is that they are open till late. Waste of money. 10.99 meal portion should have been bigger then 3.99 meal but unfortunately it was same as 3.99 meal size. Will not try them again for sure, rather have jam and toast then spending 10.99, overall BIG TIME DISAPPOINTED.

This isn’t the first time this has happened at this store 5210 Kingshighway Brooklyn NY. You walk in it’s not busy. You have the cook slicing bacon another cook eating lunch I assume another worker putting away cups and straws the greeter on the side on her phone and no one at the register. I stand there waiting for someone to at the very least acknowledge my presence. But after about 5 minutes of standing there the greeter finally looks up from there phone. All the while each of the other employees have seen me but said nothing. Again this is not the first time but I assure it will be my last. I want to go where at least they pretend to appreciate your business.