I really enjoy all the online courses provided to us. They are a great opportunity to improve our knowledge and develop our skills in social care. The courses help us to better understand differe... Voir plus
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Lisez les avis des autres
Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said... Voir plus
Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... Voir plus
L'entreprise a répondu
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... Voir plus
À propos de l'entreprise
- Institution éducative
- Fournisseur de services d'éducation et d'orientation professionnelle
- Centre d'éducation
- Soins aux personnes âgées
- Centre d'entrainement
À propos de Social Care TV
Écrit par l'entreprise
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Coordonnées de contact
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, Royaume-Uni
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Accessible Training at a Good Price.
All training needs covered in one place. Straightforward easily accessed courses with support for trainees. Full support for employers with records and reports easily available. All at a reasonable price.
4 août 2025
Réponse de Social Care TV
Dear David,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that we cover all your training needs. As you have mentioned, support is always available for both employers and trainees from our team of experts.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The videos were very clear and…
The videos were very clear and explained fully what was needed to pass the modules.
1 août 2025
Réponse de Social Care TV
Dear Gail,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be clear and well explained.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
AMAZING SOCIAL CARE EDUCATION: FIVE STARS
7 juillet 2025
Réponse de Social Care TV
Dear Sherry,
Thank you so much for taking the time to leave us such a fantastic review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and thank you so much for giving us 5 stars!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
I do my online training
I do my online training. I learn alot and give me more knowledge to apply to my working place.
10 juillet 2025
Réponse de Social Care TV
Dear Michelle,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Love all the courses very interesting…
Love all the courses very interesting and helpful
8 juillet 2025
Réponse de Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you love all the courses and find them interesting and helpful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
great way to get staff to do training…
great way to get staff to do training great courses and easy to use
8 juillet 2025
Réponse de Social Care TV
Dear Caroline,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased to have helped with your staff training. We are so glad to hear that you feel the courses are great and that the system is easy to use.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Jayne,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel our service has been fabulous!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
They are professional and very helpful
2 juillet 2025
Réponse de Social Care TV
Dear Catherine,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel our team are professional and very helpful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Your website is very confusing
Your website is very confusing - I have had to ask for assistance twice as to how to get my courses and now am now back in again and still have to follow instructions to load up my courses. It should really be simple and straight forward
1 juillet 2025
Réponse de Social Care TV
Dear Victoria,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
We are sorry to hear that you have found the website to be confusing. Please be assured that offering a user-friendly experience for both our trainees and our managers is of the utmost importance to us.
We have arranged for our customer care team to contact you by email during business hours to provide further support and guidance.
In the meantime, please find some information below which explains how to access your courses.
Managers or individuals:
To start the course, please log into your account and select the 'Trainee management' button at the top of the page. Ensure that the ‘Active Trainees’ tab is highlighted so that your name appears underneath this tab.
If you are using a computer to access your training, click on the number displayed under the ‘Current Courses’ column to view your courses.
If you are using a mobile device, please click directly on your name from the list of ‘Active Trainees’ which will take you to your list of ‘Current Courses’. The ‘Start’ button will be located to the right-hand side of the course. If you are unable to see the ‘Start’ button, either rotate the screen on your phone so that it is in landscape mode or click on the title of the course and a ‘Start course’ button will be displayed.
If you have enrolled on the Care Certificate, please click onto the number under the ‘Current Courses’ column or directly on your name to access your training page.
Next to the Care Certificate Induction training, click on the ‘View’ button and the 20 individual courses contained within the bundle will be displayed with a ‘Start’ button to the right-hand side of each. The courses can be completed in any order you wish.
If you are accessing your training via a mobile phone, click directly onto the words "Care certificate induction" and the 20 individual courses contained within the bundle will be displayed. To start a course click onto the course title.
Start a course (trainee)
To start the course, please log into your account and click on the words ‘My courses’ which can be found on the blue navigation bar. A list of ‘Active’ and ‘Archived’ courses will then be displayed. Please ensure that you select the ‘Active Courses’ tab where you will find a list of your ‘Current Courses’. To start the course, simply click on the ‘Start’ button.
If you are using a mobile device, log into your account and click on ‘My courses’ on the blue navigation bar. A list of your ‘Current Courses’ will be displayed. If you are unable to see the ‘Start’ button, please click directly on the course name to view the ‘Start’ button or rotate your phone screen into landscape mode, so the start button is displayed.
Thank you again for your review and our team will be in touch!
Have a great day.
Team SCTV
The staff enjoy the training and find very useful.
The staff enjoy the training and find it useful thank you.
30 juin 2025
Réponse de Social Care TV
Dear Pat,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased to hear that your staff enjoy their training and find it useful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Could be a alot more user friendly
Could be a alot more user friendly
Getting one email trail with several certificates when staff complete training can be complex to navigate. Would be better to get individual emails for certificate completion.
Should also be more advanced in this day and age and have a system that allows us to directly notify a staff member of a new training from the software rather than having to email the staff to let them know its allocated.
19 juin 2025
Réponse de Social Care TV
Hello and thank you for taking the time to leave us a review which we greatly appreciate.
We are sorry to hear that you appear to have received several certificates in one email trail. Please be assured that we only send individual certificates by email each time a course is completed, and do not send out multiple certificates at the same time.
If several trainees completed courses on the same day you will have received email completion notifications for all with certificates for each, which could appear as a thread depending on your email settings.
Certificates can also be accessed from your Manager account.
With regards to course enrolment notifications, we do now send automatic course enrolment email notifications to trainees whose individual email address is registered on their account.
If your existing trainees have been registered with a generic company or manager email address, these accounts will need to be updated to include their email addresses to enable them to receive these notifications.
Existing trainee usernames can be updated via the manager account as follows:
Log in to the manager account
Select the trainee’s username
Click on ‘Trainee account options’
Select ‘Edit account’
Change email address to the trainee’s email address – this will automatically update the trainee’s username to their email address, and you will need to notify the trainee that their email address has replaced their username.
This will not change how certificates are managed.
We hope that this information is helpful. Should you require any assistance with the above, please don't hesitate to call our friendly team on 01953 853070 who will be delighted to help further.
Many thanks again for your review.
Have a great day!
Team SCTV
I did experience another system of…Great one
I did experience another system of eLearning with social care TV. It was a great one and full of IQ to make it.
Keep it up I will like to be a partaker again in future.
25 juin 2025
Réponse de Social Care TV
Dear Chinedu,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The training are valuable and good to…
The training are valuable and good to understand and also to apply them in everyday life working with vulnerable individuals
16 juin 2025
Réponse de Social Care TV
Dear William,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you find the training to be valuable and easy to understand, and that you are able to apply this in your everyday work with vulnerable individuals.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Esther,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The courses were designed perfectly…
The courses were designed perfectly simple and straightforward.
16 juin 2025
Réponse de Social Care TV
Dear Sisa,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel that the courses are perfectly designed.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Anthony,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel this is an excellent way to train your staff at a reasonable cost.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The courses are great
The courses are great, the only area for improvement is on how to navigate on the course that one wants to do. I think you can make it a bit easier to do that
15 juin 2025
Réponse de Social Care TV
Dear Gladys,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
We are sorry to hear that you found it difficult to navigate your courses. Please be assured that offering a user-friendly experience for both our trainees and our managers is of the utmost importance to us.
We have arranged for our customer care team to contact you by email during business hours to provide further support and guidance.
In the meantime, please find some information below which explains how to access your courses.
Managers or individuals:
To start the course, please log into your account and select the 'Trainee management' button at the top of the page. Ensure that the ‘Active Trainees’ tab is highlighted so that your name appears underneath this tab.
If you are using a computer to access your training, click on the number displayed under the ‘Current Courses’ column to view your courses.
If you are using a mobile device, please click directly on your name from the list of ‘Active Trainees’ which will take you to your list of ‘Current Courses’. The ‘Start’ button will be located to the right-hand side of the course. If you are unable to see the ‘Start’ button, either rotate the screen on your phone so that it is in landscape mode or click on the title of the course and a ‘Start course’ button will be displayed.
If you have enrolled on the Care Certificate, please click onto the number under the ‘Current Courses’ column or directly on your name to access your training page.
Next to the Care Certificate Induction training, click on the ‘View’ button and the 20 individual courses contained within the bundle will be displayed with a ‘Start’ button to the right-hand side of each. The courses can be completed in any order you wish.
If you are accessing your training via a mobile phone, click directly onto the words "Care certificate induction" and the 20 individual courses contained within the bundle will be displayed. To start a course click onto the course title.
Start a course (trainee)
To start the course, please log into your account and click on the words ‘My courses’ which can be found on the blue navigation bar. A list of ‘Active’ and ‘Archived’ courses will then be displayed. Please ensure that you select the ‘Active Courses’ tab where you will find a list of your ‘Current Courses’. To start the course, simply click on the ‘Start’ button.
If you are using a mobile device, log into your account and click on ‘My courses’ on the blue navigation bar. A list of your ‘Current Courses’ will be displayed. If you are unable to see the ‘Start’ button, please click directly on the course name to view the ‘Start’ button or rotate your phone screen into landscape mode, so the start button is displayed.
Thank you again for taking the time to leave us a review and our team will be in touch!
Have a great day.
Team SCTV
I work in the Care Industry
I work in the Care Industry , doing trainings with Social Care TV help me to be on top of my job by learning ways of how to assist my clients . They give certificates at the end of training, which helps me to look for new opportunities in my industry.
Their way of training is very good and easy to understand.
16 juin 2025
Réponse de Social Care TV
Dear Angeline,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel that SCTV training helps you to learn ways to assist your clients and to stay on top of your role!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Marcia,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Mellisa,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
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