I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very mino... Voir plus
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Still havent received my order and it said it was delivered on the 4th of august. No communication from anybody and sent multiple emails, scamming wasters.i ordered on the 19th of july btw
L'entreprise a répondu
I stupidly had my hat sent to the wrong address but I was contacted by the company and they had my hat sent straight back to me almost immediately. Wasn’t expecting them to get in touch to be honest.... Voir plus
Product arrived via DPD promptly with tracking and after a minor issue with the full ordera further parcel was despatched in good time. My first purchase and am impressed with the quality and also the... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour hommes
- aussi dans
- Fournisseur de textile
- Magasin de smokings
- Magasin de t-shirts
- Magasin de vêtements
Écrit par l'entreprise
@societenoir
Coordonnées de contact
The robert St Hub, 12-14 Robert street, M31EY, Manchester, Royaume-Uni
- hello@societenoir.co.uk
- www.societenoir.co.uk
4,0
Bien
259 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Amazing customer service
Amazing customer service, would highly recommend. Great brand and quality ! Have got a lot of products now and super happy with them all.
2 décembre 2025
Avis spontané
Replied in good time
Replied in good time
Went above and beyond to get me discount on already heavily discounted items
10/10 would recommend
Will be ordering items again in the near future
26 novembre 2025
Avis spontané
Ordered on the 26th Oct
Ordered on the 26th Oct
Item still not received multiple emails sent with no reply
26 octobre 2025
Avis spontané
Order #31368
Order #31368
I have honestly had the worst experience with this company. They sent me a hat that doesn’t fit the description on the website.
They Have taken a ridiculous amount of time to provide a returns label and now the item is returned, they refuse to refund me.
Do not deal with or buy from this unprofessional company!!!
I will get my refund from my bank!! What a disgrace!!!
21 septembre 2025
Avis spontané
Réponse de SOCIETE NOIR
Return received 3 working days ago. Whilst we try and be as swift as possible, refunds go through a payment merchant and your bank and ultimately can take 3-5 working days to hit your account from the moment we action this. We do need to check the product to be unworn before we can do this.
We are sorry we can not do all of the above instantly for you, we wish we could but we do have to follow processes and timeframes out of our control.
Your postage was also covered for this returned item, yes, due to the product image displaying a slight difference to the cap branding.
We have done all of your requests and done this as quickly as possible.
Awsome sets and styles and I’ve bought…
Awsome sets and styles and I’ve bought a few now over the years! Also fit perfectly every time! Great cloths and also great people running the company,as some stuff I ordered was out of stock they sent me some extra cloths as a apology witch they didn’t have to do and I was very grateful 10/10 thanks!!
8 octobre 2025
Avis spontané
Professional customer service…
Very easy to work with got a personal call after leaving a email the problem was sorted straight away and I got a discount code for my next purchase so very happy customer
11 septembre 2025
Avis spontané
Réponse de SOCIETE NOIR
AWAITING RESPONSE;
From: Societe Noir
hello@societenoir.co.uk
Date: 6 September 2025 at 14:39:48 BST
To: Daniel Leng *removed email address*
Subject: Re: Automatic reply: Order #31291 confirmed
Hi Daniel,
Firstly we do advise 48-72 hour working day replies as per our auto email. We are still within that time frame.
Your order was sent out straight away and delivered on 4th September under tracking YA082646779GB (found in your order profile)
Here you can also see the proof of delivery image
If this hasn’t been received please let us know so we can start an investigation. I will mention though, requesting a “delivery at west Harding loading entrance” may not be the easiest thing for a Royal Mail driver on strict time restraints to find.
Once you let us know if received or not after checking POD we will take according next steps.
Thanks
Josie
T:
W: www.societenoir.co.uk
Mixed review
Delivery was fine. Communication could have been better and refund took a little longer than expected, but appreciate delays & errors can occur. All sorted in the end, thanks.
13 juillet 2025
Avis spontané
Réponse de SOCIETE NOIR
Hi James,
We are sorry you had a poor experience on this occasion. An error in our warehouse move presented an incorrect returns address. We naturally had to await the stock back before we could process the refund, albeit completely our issue and not yours.
We hope we can rectify this in the future
Thanks
Josie
I have been waiting for a response for…
I have been waiting for a response for a refund for 6 days from when they asked if i would like a refund due to a missing parcel which is ridiculous.
Hi Josie,
No after i got an email asking whether i would like a refund to which i replied, i have yet to get any contact back acknowledging my choice for a refund or when i will be expected to get it. I have since sent another email 2 days ago asking about it again to which i have had no reply. Can you sort this out for me thanks. #30971
19 juin 2025
Réponse de SOCIETE NOIR
Hi Ethan,
All emails have been responded too?
We advised refunds can take 3-5 working days to hit your account from when they are processed.
Thanks
Josie
The product is great but I ordered next…
The product is great but I ordered next day delivery for £4.99 and it took a week to come.
5 juillet 2025
Unbelievable company
Unbelievable company, the quality is why I love it, always so fresh and long lasting.
9 juillet 2025
Avis spontané
Great customer service and great…
Great customer service and great quality would definitely buy again.
29 juin 2025
Avis spontané
Excellent and friendly service
Excellent and friendly service, would highly recommend!
5 juin 2025
Avis spontané
The small size is completely off it fit…
The small size is completely off it fit my dad who is a large
7 mai 2025
Réponse de SOCIETE NOIR
Hi Charlie;
A Medium was ordered & the item oversized so this would naturally be a true to size fit if someone is large,
Happy to swap / exchange if required.
We do also have true to size fitting items which should be outlined in the descriptions of the products.
Thanks
Josie
Arrived late
Arrived later than advised, but didn’t receive any confirmation or tracking info so assumed not shipped as no update and when i was expecting to arrive
23 mai 2025
Avis spontané
Réponse de SOCIETE NOIR
False review;
Hi Ricardo, our terms do state that we only ship on working days (Saturday, Sunday and bank holiday Monday are not working days)
Your item was delivered to safe place requested via Royal Mail tracking TQ860922967GB the next available working day it could possibly be delivered.
We did clarify this to you over email.
This is also your third order so we quite clearly are not scamming you.
If it’s missing all you have to do is reach out via the appropriate channels for this to be dealt with correctly.
Thanks
Josie
I’ve been shopping with societe noir…
I’ve been shopping with societe noir for years and never had a bad experience! Delivery is always fast and on time couldn’t recommend them enough 👍🏻
27 mai 2025
Avis spontané
Top brand
Top brand! Always bringing new quality stuff out. And clothes are spot on! Customer service is always brilliant aswell!
20 mai 2025
Avis spontané
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