Speedy Hire Avis 

Hired access equipment from Ashford branch. Firstly, setting up an account online was impossible and therefore I was told I had to come to the branch to set up an account. Then managed to hire the access equipment and was told it will be delivered before 10:30am as I was the first delivery. I double checked this as I was only hiring the equipment for 1 day, so I needed an early delivery to get the job complete. In the end, it had not arrived by 12:24pm, so I was forced to call the branch and cancel the order as half of the day was gone! Lost the job, looked bad on me and my company. All I got was a call from customer services to apologise and they will use my experience to improve-good for them! No compensation from me losing the job or looking unprofessional!! Thanks a lot.

Sean and Steve at Meadowhall are great!! They set up and account last minute and gave the best price all at 4.45pm. Speedy Steve and Speedy Sean. Thank you so much guys. Well deserved 5 Star review

Used this company website to hire tools and were told they the day before they won’t have them in from the Reading depot. Had to tell the boys to not turn up to site despite them cancelling their personal plans to work. Worst of all I asked if they would have the stock in next week and they said most likely not. Why accept in the first place if you don’t have the inventory. Use HSS hire in the Selco stores much more competent.

The Milton Keynes powered access customer service is appalling. One of the staff shouted at me, "Oi, is that your van?" and then walked off. I assumed he wanted me to move it, so I did—and didn't even get a thank you. Staff members just walk around and ignore you. They all seem very aggressive and upset. I wouldn't recommend them and will no longer be hiring from them. I don't see how CCTV will help?

It started so well. Hired a wacker plate and mixer for a week online, paid including a £200 deposit. It arrived on the day asked and both machines worked well. Organised a collection via a quick call to the branch, who confirmed it was off hire and would be collected later that day (Friday) or on the following Monday. I cleaned down both machines and had done every I used them. They went back clean if not cleaner than I got them. Monday came and went, got a text on Tuesday to say we are collecting it. No show on Tuesday and eventually they turned up on Wednesday to collect it. Returned to depot that day and they say deposit refund on 3-5 days. That was nearly a month ago. Have contacted customer services via email and via their contact us section asking where my deposit is and why it has not been returned and nothing. The equipment and initial delivery was OK, but later communication and the refund of deposit are absolutely terrible.

Speedy hire Heathrow Vicount Way , 6 staff on duty all lazy and not bothering to attend to a customer waiting for
The past 15 alone at the desk. Most are fiddling with their phones and yawning
I had paid upfront for a wacker yesterday therefore a simple collection. Really poor service total ignorance of customers. Come on Management have a human touch.

I can't speak highly enough of David Miller at Speedy hire. When I had an issue with a broken cement mixer that hadn't been collected and replaced, David went well above and beyond to put things right.

As the driver, David took the time to personally get in touch with head office on my behalf and made sure the problem was sorted properly. He kept me informed throughout and clearly cared about getting the right outcome for me, rather than just passing the issue along.

This is exactly the kind of customer service that makes all the difference. David turned a frustrating situation into a genuinely positive experience, and it's a real credit to him and to Speedy Hire. Thank you, David – your effort and professionalism were greatly appreciated!

Fantastic service from start to finish - as a younger woman with no experience in hiring professional equipment, they walked me through everything without any condescension and with only the most positive and kind attitudes throughout. They offered help at every point that I was unsure, and gave advice beyond their required responsibilities. The price was extremely reasonable to the point where it was incredibly cheaper than it would have been to have gone anywhere else. Thank you so much for all your help!

Hired a 230mm trench rammer for a week from the Old Kent Road depot; they sent me a 280mm one. Only been able to do half the work needed as it’s too big for a large portion of the trench. Been ringing the depot for 5 days with no answer,,, customer service have sent several emails to the depot but still nothing. Shocking service, to have paid for a tool that’s not fit for the purpose I need it for as well as no ability to get through to the depot is unacceptable. Avoid at all costs.

Absolute shocker start to finish - i don’t think I’ve ever known such poor service ! SHORT VERSION - Expect multiple problems and hours of your life wasted trying to resolve issues. Booked a petrol pressure washer for delivery on Tuesday 28 July - booking confirmation said ‘Diesel’ - thought it must be my mistake and bought a can of Diesel. ETA was between 0730 and 1700. Called to ask explain i don’t live at the delivery address and was told I’d get a better ETA in the morning. (Literally took over an hour to get through. No update - driver arrived with no notice and dropped of a petrol pressure washer with no cold water feed connector but a non-standard length of hose attached with jubilee clip - impossible to connect hosepipe or get decent pressure. No option but to persevere with reduced pressure. Half way through the job i got an email telling me they had been unable to complete the delivery - next available date 3 August. Numerous attempts to call later (and hours of time) finally got through to explain it had been dropped off and required collection the following day - explained again i needed 20 minutes notice to get to the property - given a 7 day window for collection ! Chap turned up the next morning without any notice - refused to collect it from behind an open gate at the side of house or wait for me to get there (I was 10 minutes away at the time). Then lied to his supervisor on the phone (didn’t realise I could hear him on speaker), telling him the washer was inside the property and inaccessible. Hours later, finally got through to someone on the phone to try and arrange another collection. Told I’d definitely receive notice and the driver would be informed he could collect from behind the gate. Was given a window last night of 0730-1700 and then text message this morning 15 mins before driver arrived at the property - to drop a washer off !!!! Unbelievable !!! To be fair, the chap this morning was spot on, collected the washer and sorted out the paperwork although he had no knowledge of it being there. Still had no response to two emails sent after hours of trying to get through on the phone. This is only half the story - woeful

Dreadful. 6 telephone calls and over one hour to chase a carpet cleaner rental. Attitude in the end was that I should nto have been calling.

Been waiting over a week for them to come and collect their tower. Keep being promised it will be "today", but they never turn up. Unless you have acres of land to store their equipment for weeks on end, then I suggest you go with someone else.

How am I supposed to get my refundable deposit if no one picks up the phone.

Do not hire from this company, customer service beyond poor.
Ordered a carpet cleaner and carpet dryer to clean my carpets, delivered this morning which was great only to find the carpet dryer plug isn’t for normal every day homes meaning I need an adapter which was not offered at purchase. This was as useful as a chocolate teapot I couldn’t use. I went online to check I hadn’t missed anything at purchase point and i hadn’t it wasn’t there at all. Now I am unable to wash my carpets, I explained this to the agent and was told I can still use the cleaner, and that i wouldn’t get a full refund. I explained that I would need to order again both items in order to clean my carpets adding additional expense. I’m not the only person this has happened to and it’s completely unfair
I would like to add that a further call was made to make a formal complaint on Friday 4:30 to be told someone higher up would call me, when asked a times scale was told well it wouldn’t be today. I’ve complained via resolver which just gives auto response
When things go wrong absolutely no help or customer service, but they happy to take your money

Faultless service from the Wrexham branch.
Excellent communication and delivery service.
Equipment in good order, exactly as advertised.

Garbage. The website said a wacker plate I need was available in Leeds. I added it to my basket with a transformer and then the whole website crashed. I then deleted all my site data and it worked again and said my basket was empty. I added it again and paid for it. On my order confirmation was the wacker plate twice and two transformers! It also charged me more than was in the basket! I got my hire confirmation and thought I'd sort it all out at the branch. Turns out, after a 40 minute drive to get there, they didn't have the wacker plate and so the project has been delayed. Obviously, I can't use you guys again because I can't trust you'll actually fulfil an order. Also, the woman that served me at the Leeds branch was very rude and brash.

HAD A LAST-MINUTE EMERGENCY AND NEEDED TWO WAREHOUSE FANS. DAVID AND THE TEAM AT DUNDEE SPEEDY HIRE COULDN'T HAVE BEEN MORE HELPFUL. GREAT SERVICE AND KNOWLEDGE.

Customer service and responsiveness has been outstanding. Staff at the Great Suffolk Street branch have been amazing, we've had a couple of issues and they have gone out of their way to rectify as soon as possible. Really pleased with the service we have received, their support has been vital to us keeping our business operational.

Terrible. Hired 6 x Evap Coolers, confirmed and paid for them 5 days in advance. A day before they were getting delivered I called them to see if I could change the delivery address, I was then told they didn't have my coolers in the depo, and that they wouldn't be able to get any for another week. You shouldn't be able to pay and confirm a hire and then be told the day before that the items don't exist. Also, they didn't notify me, I only found out because I called them up.

The customer service that followed was terrible with little to no updated, I had to constantly chase and beg the to fulfil my order. They managed to get together 4 Evap Coolers that (by luck) came back from another customer. I was then told they didn't have any delivery drivers even thought I had booked a delivery slot a week in advance. In the end I had to pay for my own courier to pick them up. The courier had to wait for 40 minutes at the depo as they were looking for the coolers. All in all expensive for me. I am not trying to arrange the return (which again was agreed at the time of booking) and I'm getting no reply. STAY AWAY

I had a weekend hire (Friday to Monday). Because the opening times are stupid, I returned it bang on 7.30am on Monday morning, nearly two weeks ago. My deposit of £100 hasn't been returned. I have emailed and called twice, both times I was on hold for ages and then the customer service rep both times said they've tried to put me through to Walthamstow depot but no one has picked up or called me back, as the rep promised. £100 is a lot of money to hold back from your customers, it's really unacceptable. Unless someone contacts me tomorrow, I will raise a complaint with my bank. Do not hire from here unless you're able to commit lots of time and effort to getting your deposit back. They state that it will be returned within 3-5 days, but I am now at 10 business days. What annoys me is if I had been even a minute late in returning, they probably would take my money immediately - but they leave their customers waiting for deposit refunds for weeks.