Speedy Hire Avis 

Terrible. Hired 6 x Evap Coolers, confirmed and paid for them 5 days in advance. A day before they were getting delivered I called them to see if I could change the delivery address, I was then told they didn't have my coolers in the depo, and that they wouldn't be able to get any for another week. You shouldn't be able to pay and confirm a hire and then be told the day before that the items don't exist. Also, they didn't notify me, I only found out because I called them up.

The customer service that followed was terrible with little to no updated, I had to constantly chase and beg the to fulfil my order. They managed to get together 4 Evap Coolers that (by luck) came back from another customer. I was then told they didn't have any delivery drivers even thought I had booked a delivery slot a week in advance. In the end I had to pay for my own courier to pick them up. The courier had to wait for 40 minutes at the depo as they were looking for the coolers. All in all expensive for me. I am not trying to arrange the return (which again was agreed at the time of booking) and I'm getting no reply. STAY AWAY

I had a weekend hire (Friday to Monday). Because the opening times are stupid, I returned it bang on 7.30am on Monday morning, nearly two weeks ago. My deposit of £100 hasn't been returned. I have emailed and called twice, both times I was on hold for ages and then the customer service rep both times said they've tried to put me through to Walthamstow depot but no one has picked up or called me back, as the rep promised. £100 is a lot of money to hold back from your customers, it's really unacceptable. Unless someone contacts me tomorrow, I will raise a complaint with my bank. Do not hire from here unless you're able to commit lots of time and effort to getting your deposit back. They state that it will be returned within 3-5 days, but I am now at 10 business days. What annoys me is if I had been even a minute late in returning, they probably would take my money immediately - but they leave their customers waiting for deposit refunds for weeks.

Trent Sinden from Brighton depot

Outstanding guy and a credit to the company. There was a very difficult situation occur and not only did he do all he could but he showed great professionalism and empathy to our business.

Thankyou Trent. 5 stars!

Second bad experience. First bad experience a few weeks ago. Paid for next day delivery woth B&Q turned up 4 days late. By that time I was unable to use the wacker plate because the weather had changed and was heavy rain. Called them to arrange keeping the machine for a few extra days due to now being behind by about a week because I was unable job because they delivered it the week after it was meant to arrive. They argued that id still had the machine for the time I paid and the weather wasnt their fault even though them delivering days late was their fault. Had ti get B&Q to contact them to extend the time. The day of pick up I called them first thing and told them I had a hospital appointment with my son and would be back within 1.5 hours they said they would advise the delivery guy. Which they didnt do the man was banging on my door 30 mins after the call I had to get someone to go to my property to open the door and pass him the machine.
He advised my mother inlaw the depot had failed to contact him and all machines have to be collected on time and at the time stated with "no exceptions" so fair enough. They took the machine not a problem. Just didnt want to have to bother anyone else having to drive to our house to let him in.

We rented the plate again this week in hopes that again it was just a one time bad experience. We get a text first thing saying theyre on their way to drop off the machine. I had hired a labourer for the day to help. They didnt turn up until 4 hours later do half the day gone. So had to pay the labourer to come back for the next day to help. Today they were meant to collect the machine waited in all day due to what happened last time. Theyre a no show. Called the depot was told by the feller around 1.30pm that he had spoken to pick up guys and they would be at mine shortly but I may also have to keep hold of the machine for a few days until its needed back. I mean what? Im not running a tool storage shelter and after all the trouble caused over being asked for an extra 1.5h last time are you messing. So called again after 4pm because they're still a no show. Got told they had all gone home for the day and I would have to store it for them until they can arrange pick up. Advised them I have no place to store it now as my shed is gone and our back garden is off limits and its not being kept in the house due to having a disabled 3 year old who cant walk or get round we'll so can have it blocking his way. So its now in our front garden. I told soeedy hire that and they said that's fine. Absolute joke of a company

I ordered an aircon unit for hire and my order was accepted last week. I have 2 small babies and thought I had secured this so did not look elsewhere. Today was meant to be delivery day and we’ve heard nothing. Rang the branch and they said they have nothing in stock and won’t be getting any. I’m now a lot of money down and facing a heatwave with 2 very small children and no chance to sort out any aircon. The least they could have done is contact us last week to tell us they wouldn’t get any in so I could look elsewhere. Extremely disappointed and finding it very difficult to get hold of customer services for a refund.

The PAV supplied had a defective mechanism for raising and lowering the platform, this made things difficult when accessing the work area.

We have made use of Speedy's services a number of times, specifically when their are no other hire services available. Their perpetual role as 'the last resort' should tell you everything you need to know.

Perhaps the most egregious issue we have experienced is that they are not honest about their stock. On more than one occasion we have booked in a hire delivery, only to be told after the order confirmation that the equipment is not available.

On top of this, the customer service varies wildly between branches - though email correspondence remains consistently bad. While I have had some lovely, helpful conversations with the staff, I have also come across some rude and downright unprofessional behaviour over the phone.

Edit 09/07/26 - I have now requested confirmation of refund twice, both to the representative that informed me of the cancellation, and have been ignored twice. I have sent a request via their website (which the representative told me over the phone "the website isn't great to be honest"), based on that I'm not holding up much hope. I'll begin the charge back process if contact with confirmation of refund is not received today 09/07/26.

Hired an air con unit for the upcoming heatwave, collection from Cambridge branch to avoid the delivery and collection fees. Wasn't made aware that this was a conditional booking on them receiving stock from a supplier.

Received an email today informing me that the item is out of stock and the person would contact sales to issue a complete refund. No further details on when it would likely be issued or received, etc., which is disappointing.

Things happen and if they don't have the stock, they don't have it. I'm annoyed that they took my money on a conditional basis, but I'm furious that I have since checked, and they are still accepting bookings and payment for air con units for the same date they've just cancelled me for. (Showing in stock at every depot listed as close to my address). If you're checking reviews before ordering, call ahead and ask about stock levels as the website is misleading and will trick you into spending your hard earned money only to be cancelled. I would have looked into an alternative, but now I'm here stuck after thinking we were sorted, with a few days to find an alternative.

This is incredibly misleading, and quite frankly shady. Wouldn't touch them again with a 50ft barge pole.

Delivered and collected exactly as requested

I was very fortunate to have Michael King from the Edinburgh branch help me pick out and order the tools needed for floor sanding.

He was extremely helpful and friendly and made the whole experience much easier. I’m glad I managed to get some advice on what to get as the whole thing can be quite confusing.

With so many different options for companies to hire from, having helpful and friendly staff makes a massive difference, and I will be returning for future jobs.

Hopefully this feedback gets back to him and his management team, as the support was massively appreciated.

Cheers,
Euan

Absolutely poor service. Don't waste your time.
Booked a delivery date online, selected my preferred date, and it never arrived. After chasing them down to find out what happened, they told me the product was out of stock. Rather than proactively notifying me or processing the refund, they made me ring them to get my money back. In 2026, this is unacceptable. If you're selling online and something goes wrong, you contact the customer and sort the refund without making them do the work. Complete lack of customer service. Save yourself the hassle and shop elsewhere.

Hired scaffolding from Speedy via HSS. Didn’t bother to book the scaffolding back in so was charged twice in error. Still chasing for a refund.

Firstly, Jayson in the Tipton office was exceptionally helpful. First-class customer service from a Top-Man. Thank you.
I’ve given only 4* instead of 5* because the pressure washer itself was clearly on its last legs with dials almost hanging off….but we got the job done.
The other problems concern HSS who gave me a one-day contract whereas I had paid for two. Since corrected. Then they said that I hadn’t returned the item. Of course I had - and within the 2-day contract. I’ve sent HSS a copy of the Termination Note and hope they stop hassling me.

We rented an aircon unit for the heatwave, paying the fee and deposit upfront when booking.

We received all confirmations via email and even booked to collect from Heathrow to ensure no delivery issues after seeing other reviews.

I called up at 7am the morning of collection to find they don’t have any aircon units available, and wouldn’t have any for the entire week, until after our booking dates.

We never should have been able to book and pay for something that was unavailable - and at least should have been told ahead of time so we could have made other plans. If I didn’t call ahead, I would’ve wasted a long journey.

Utterly useless company, avoid if you can. I even received a ‘refund receipt’ that was a document for another company purchasing equipment.

Scaffolding tower shorter than I paid for!
I ordered this scaffolding tower via mammoth hire website. They obviously partner with speedy hire company. Steve the delivery driver was great, but then “fun” begins!
Ive ordered 2.5m in length, came 1.8m! When they drop everything there, you don’t if it’s correct. You hope so! Only when start assembling you will find out, but then drivers gone, payment made and you 🤬🤬!
When I phoned them to say it’s shorter than I paid for, they said “either size is charged at the same price”🤬!
Then to return it, it took over a month back and forth and they emailing saying they are going to charge for coming over to collect it and nobody to give access to collect it. I said “take me to court, because I got witnesses and would lovely to put some of your money in my pocket”.
No more fooling me about and start being professional and collect it with a fuss.
My order number was: 245375.
Never use this guys. Totally useless!
I gave my order/purchase number so they can find me, but look at their response! Just reassuring how good they are! Enough of wasting my time!!!!!

Unbelievably useless. Item was not delivered when ordered.
The item was then made available two weeks late.
The item was booked for collection on Monday, no communication, never arrived
The item was then not collected on Tuesday
I called to ask when it would be collected and I was told Thursdau
On Wednesday at 5pm I was sent an invoice note telling me collection was attempted that day
This is the single worst experience I've ever had with a company.

Nicole was extremely helpful with arranging collection. Prompt and professional.

If only I could leave 0 stars

Avoid Speedy Hire Croydon Branch at all cost - you hire a product and call them to ensure delivery at a time that you require it days prior to delivery, and on the day of delivery you call them for an ETA and they deny any knowledge of the arrangement and fail to deliver the hired product on time leaving trades people to make last minute alternative arrangement. Stuart and Rebecca are completely incompetent and lack the ability to organise anything.

I recently hired a scaffold tower from Speedy Hire and was extremely impressed with the service throughout.
A special thank you to Sean Walker, who served me at the counter. Sean was professional, friendly, and very helpful, making the hire process quick, easy, and hassle-free.
I'd also like to recognise Garry Blackburn, who collected the scaffold tower when the hire ended. Despite the heavy rain, Garry remained cheerful, courteous, and professional throughout. His commitment to providing excellent customer service, even in poor weather conditions, was greatly appreciated.
Both Sean and Garry are a credit to Speedy Hire. The equipment was exactly what I needed, the service was efficient from start to finish, and the staff went above and beyond to help. I would happily use Speedy Hire again and highly recommend them to anyone needing tool or equipment hire.
Thank you for a great experience

Didnt receive everything I ordered. Having to chase to get a refund and deposit back.