SHS Balustrades and Handrails Avis 379

Ordered a section of wire rope balustrade after visiting the SHS showroom and receiving excellent advice on the product and fitting.
There was a glitch in the delivery of a length of handrail, which was outside the control of SHS, but they immediately despatched a replacement section.
Excellent quality materials and tools for fitting with detailed and easy to follow instructions available to download.
Really pleased with the result and would highly recommend SHS for their professional approach and service.

Contacted SHS for a quote after being messed about by another company. They understood my requirements, and helped me through the planning and design. The balustrade was done ahead of schedule, and when delivered I discovered one of the rails was damaged (bent). This was replaced with no issues and the replacement arrived the next day!
Everything I needed for the project came with it, crimper, cutter, taps, tap wrench, and drill bits.
Great service, and a good company to do business with👍👍😁😁

The company isVery helpful and easy to deal with, we have ended up with a great product

Great quality product, looks fantastic and very good service. Builders said tools and equipment provided were high quality

Cannot fault any aspect of the service and product. We had several quotes to have a wire rope balustrade supplied and installed professionally but prices were extortionate. Found SHS and so pleased we did. The team helped us with every aspect of measuring and drawing up the plans. Sionna guided us, answered our many questions and amended the plans to ensure it was perfect. It was fairly complex from our perspective with 4 sections and 2 sets of steps, totalling around 25m in length - so obviously keen to get it right. The ordering process was clearly explained. We were contacted directly to organise delivery at a time to suit us and it came as arranged. Everything was carefully packed and clearly labelled. We received all tools to grip, cut etc and following the plan, paper and online video instructions were straight forward. A couple of minor issues (eg one wrong size clamp and we lost a couple of very tiny screws) were resolved immediately without any fuss - replacement parts were delivered the next day. We are so pleased with the 316 stainless steel mirror finish handrail and wire rope balustrade which finishes off and makes safe our patio area. And we have literally saved ourselves thousands by installing ourselves - even managed to work on it together! We would not hesitate in recommending SHS and their products.

SHS were amazing from start to finish, very quick on giving a quote and getting the balustrade delivered can not fault one bit. Also the price was very reasonable. Will definitely recommend and will definitely order from them again

Searched on Google for suppliers of Handrails and Balustrading . SHS website was by far the best. I selected a Handrail and a Wire Rope Balustrade then discussed project with a advisor at SHS. They suggested we use a Mirror Finish as we are located by the sea. Superb detailed Installation Guide and videos on measuring site and how to complete installation. Our builder supplied SHS with measurements and SHS quickly turned round quotation and drawings plus material list. We received materials with ten days . Builder carried out work and completed on time and within budget. SHS supplied all tools to complete work. We are very pleased with the outcome plus the bonus of all the materials are made in the United Kingdom.

superb service brilliant delivery good quality materials will be using this company again.

The whole process from initial enquiry to completed install was seamless - thanks team SHS!
All elements were supported by the knowledgeable team, even to the point of taking a call from my installer, during installation to clarify a couple of points, but handled in a professional and polite manner. Can't recommend you highly enough - thankyou!

Having trawled the various options looking for a balustrade for our garden decking we decided upon SHS. From the very outset I was confident I had made the right decision. I needed some assistance and decided to call. I spoke with Paulina who was incredibly knowledgable and helpful. On accepting my quote, I received CAD drawings of my balustrade for me to double check measurements. On confirming that I was happy, I received confirmation that my balustrade had been sent to production and would be 3-4 weeks. 3 weeks later I received a call from Gary to say my balustrade was ready and they could deliver to me the next day if I was available; superb given that Im on the west coast of Scotland.

The balustrade arrived with a comprehensive yet easy to follow set of installation instructions in both hard copy and email format. They even send you a video link to follow. Each box is part numbered and easy to identify. I made one small mistake when installing resulting in my needing a new part. I called customer services and Paulina came to my rescue.The quality of the product is simply outstanding and the results have given us a decking which we are immensely proud of.

My whole experience of SHS has been quite simply outstanding. every member of the team that I have spoken with have been superb. I cannot recommend SHS highly enough.

This has been a genuinely great experience. From my initial enquiry I received a very helpful phone call to discuss the project, quotes were received very quickly and changes were accommodated without any complaint. When the items were ready (slightly quicker than expected) I got a phone call from the transport manager asking me when I wanted the delivery to be made. It turned up at lunchtime on the requested date and the quality is excellent to the point that I installed it all in just a few hours.
And that's it. Nothing could have gone any better. No hidden costs. Excellent communication from everyone (sales, drawings, delivery - all really helpful and friendly). Price was pretty decent as well. Thank You!

The communication from this company has been excellent from the start from enquiry through to completion. A very professional company to deal with and an excellent team on site fitting the end product.

SHS delivered a first class service from start to finish with great support during the design stage with quick turnaround. Delivery by courier was on time and as I opted for supply and fit their contractor turned up next day and did a great job, they were efficient, tidy and took great pride in their work, leaving everything in in a gleaming condition. They even re-secured some loose copings whilst they worked! I would highly recommend!

From start to finish the service was first class as is the product. Everything arrived in what can only be described as a very well packed package. The SHS team are most helpful in all aspects of the process.

Without hesitation I give SHS a 5* review. I have completed four separate orders for handrails from them and without fail have been great to deal with, including any rectification required for honest mistakes.

The customer service was excellent and always willing to help and advise and the product suited perfectly.

I was looking for a balustrade and Juliet balcony for a newly renovated property. I approached a few different companies but SHS were the company that shone through. They price matched and returned calls and emails when they said they would and nothing was too much trouble. A special thanks to Paulina who went beyond the call of duty, a great person to deal with, and an asset to the company. I would recommend SHS without hesitation.

From the initial design conversations, through the ordering and installation, SHS Balustrades were great. We had a large area we needed balustrading for. SHS patiently produced multiple design options to allow us to choose a system that would meet our requirements and budget.
I was kept updated throughout the order and manufacturing process.
We chose to use SHS's fitters. They did a great job and worked hard over long days to get the installation completed quickly.
Following the job completion, SHS contacted us to ensure everything was ok and we were happy with the end result.

From the initial contact made with Imogen @ SHS to the patient changes made to get design right, through to the on site survey, speedy delivery & above all the quality were all perfect.
As a fairly demanding ex engineer I appreciated every aspect of the process & the end result - adding value to the property.
A little nervous about paying up front but gladly unfounded.
Ordinarily would have fitted myself but glad I chose to use SHS to arrange this, as quite a skill as it turned out.
Lakhvir (A1 Ballustrades through SHS), carried out the install and very very pleased with his attention to detail & quality of the install - even removing all the cardboard packaging. No hesitation in recommending.

The team at SHS were professional at every turn, extremely patient and helpful. The installation guys were always excellent ensuring that all aspects of the product were correct.

Absolutely Brilliant. We needed a new Balustrade. SHS Came and surveyed, designed what we needed, and installed. They made the process very easy. The product is very high quality, and looks fantastic. We are over the moon. Everything you would want from a company. I would heartily recommend SHS for all your Balustrade needs.