Supanet Avis 3 523

I left this network after they was charging me £32 for only 75mbs, I am now on 910mbs for the same price, they are trying to charge me £276 when I was out of contract and I sent the router back, I have contacted ofcom and an ombudsman about this.

Very helpful, and answered my enquiry

Lara was fast efficient and polite. What a ⭐⭐⭐⭐⭐

Query answered efficiently and politely, thanks to Lara

I was frustrated for 2 weeks but once I reached Durrani - he was my hero and rectified the issues no one else could within minutes over the phone. Thank you 🙏

Productive conversation via livechat over a potentially difficult subject.

I was cancelling my contract, which is often quite a difficult subject. Lara was very helpful to me and got me through the process clearly in remarkably little time.

For her personally, I would have given a 5-star review but for the (to me) irritating persuasive questions that I know the operators have to ask.

Lara was more than helpful and has cleared my query, putting my mind at rest

Affam. He was friendly efficient and very professional. After talking my complaint rthrough with Affam and him finding a solution I decided to withdraw my cancellation. I have been with supanet for over five years and up to this point has been very happy with the service.

Dealt with my query quickly and efficiently with little wait time

Prompt .Helpful. very understanding.

Lara has yet again provided me with excellent service .

Don’t go with this company they will do you over on WiFi, took months to try and get WiFi for them to back out and still waiting for them to return my money. DO NOT go with supanet

I'm a new customer and a tech phobe I had an excellent customer service experience today with a lovely young man called Alffonso I hope i spelt it right he was very patient and understanding and went the extra mile to help me which was successful so Thank-you Alffonso

Do not fall for their scams. They trick you into subscribing with them and they are the biggest internet fraudsters out there. DO NOT FALL FOR THIER SCAM WHEN THEY SAY ITS THE QUICKEST OPTION. GO DIRECTLY TO THE ACTUAL INTERNET COMPANIES NOT THESE SCAMMERS

Easy instructions, fault identified quickly.

Very Helpful in resolving my lost password details

We had to cancel our contract due to house move in Fen this year
I called them on 3 separate occasions and was either cut off when transferred or could not get through due to waiting almost an hour by phone so sent them a message on live chat to advise of move dates
I have now realised they have still being taking payments and when I tried to complain
3 emails later no response
1 phonecall told I would get a return call that was 3 days ago still nothing
All Supernet are interested in is your money
Disgusting level of service

Really helpful live chat function