Supanet Avis 3 523

Consistently decent WiFi and the customer service is great, both the help number and the live chat feature.

Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat.
The assistance was good, and my issues fixed. A very patient assistant helping someone with little technical experience. Great work, thank you

The operator answered all my questions and provided me with the information I was seeking. Very efficient.

Wish I could do this over telephone be much easier

Lara listened to my concern. She was very patient and kept me informed as to what she was doing while she investigated the "problem" on my behalf. It turns out there wasn't a problem at all - it was just me having a very senior moment !! Well done Lara and thank you.

Please save your time and money! Ridiculous signal. If one person is using the wi-fi and another tries to connect the TV, computer or a phone, the signal collapses.
I have complained but to no avail.
I am looking forward to next September when the contract expires. 😡

Really really bad ripping me off was told I got 1000mbps and got 500mbps so told them my contract is voided and to top that of even with the 500mbps they are still ripping me off as I have checked the speed on ps5 and it is 170 it's meant to be well over it's a complete joke I tested it using test.com and it was saying 24 what a complete joke in my book they have broken the contract

I've been with Supanet since anyone first got broadband. I've ignored the siren voices of both other companies and friends who are users of these. My experience has been consistently good service, and a reliable connection. In all that time I've lost connection twice. On both occasions the fault was with the phone line, but Supanet didn't try to duck out of the issue and were very proactive in getting things resolved quickly.

So now with impending loss of copper lines I've decided to take the leap into the 21 Century and have fibre installed. Spoke to one of their advisers today (Masud) who talked me through the issues with great patience and good humour. Felt like I was talking to a human not a robot, which is always good. The whole package is going to cost me just a few pounds more than my current contract.

I have every confidence that things will go as they should as my experience to date is that they say what they'll do and do what they say.

A really excellent company.

I was dealt with promptly and had all my questions answered quickly and helpfully.

I got ripped off by “supanet”. Lied to about my speeds and contract length, forced to pay an early exit fee.

Please avoid at all costs, rude and immature staff- I originally found this company as it was posing as a subsidiary of BT.

Had supanet for years, great service, no complaints

Super quick response time and provided the update I needed

We were experiencing very bad crackling on our telephone land-line with very slow internet speeds. Making/recieving telephone calls was nigh on impossible. I rang Supanet on 27th Dec, not really believing that much would be sorted until completion of the Christmas and New Year period, but the call was answered after quite a short wait. Much was tried during the call in an effort to resolve the problem but it was finally decided that an engineer would need to be called to fix the problem. I was told that an 'Open Reach' engineer would be booked to call either the 29th, 30th or 31st December. The engineer actually called first thing on the 29th December and fixed the problem (broken wiring) in a very short time. Given the time of year, I was very pleased with the outcome, in getting the matter resolved so quickly. I was even telephoned today by Supatel to check that the matter had been resolved. Good effort Supanet - excellent customer service!!

deleted 8/1/25

My mother had her phone and broadband with Supanet. When I took over her bills due to Alzheimers, I discovered they were charging around £100 a month with additional, expensive charges for every call.
We changed provider a few months ago. Despite speaking to Supanet directly, at no time did they mention returning a router, nor did we receive a request to return the router or any other communication from them. They have since demanded over £100 for this router, and one dating back to 2018! Despite explaining the situation, and that Mum is a vulnerable 79 year old, they threatened a collections agency. We have been forced to pay the amount which impacts directly on her limited income. I would never use Supanet or recommend them - really poor customer service and taking advantage of a vulnerable customer.

Awful company, now hounding my 92 year old registered blind mother inlaw for a broken router to be returned which it was and I have the "proof of posting" they want to charge her £138 for a broken router they told her to throw away when they sent new one. To top it off the service over the years has been very poor charging her a lot for 2mb download which is just a rip off. Called them over a week ago asking to speak with a manager and todate nobody has bother to call back,