Symantec Avis 84

Miese Geschäftspraktiken! Ständig bekommt man deren Software mit Treibern und anderer Software halbautomatisch mit installiert. Man muss immer aufpassen, dass man nicht plötzlich ein 2. Anti-Virus installiert, weil man einen Haken bei einen Mainboard-Treiber u.s.w. vergisst! Echt nervig! Und wenn man die Software dann wieder deinstallieren möchte, wird man 4x gefragt, ob man sich sicher ist, dass man das wirklich deinstallieren möchte!

Aber der Hammer ist, dass die Software nach längerer Nutzung und Unzufriedenheit, bei der Deinstallation die Quarantäne-Files einfach ungeschützt auf der Platte lässt. Hier wäre eine Abfrage Sinnvoll gewesen. Aber denen ist unsere Sicherheit völlig egal, Hauptsache sie verdienen Kohle! Ich kann jedem davon abraten Software von Symantec einzusetzen!

Symantec (Norton AntiVirus, Norton 360 etc) has become an automated "couldn't care less about customers" business that hides away when things go wrong. If you feel like having a frustrating day buy from them. Their support is almost exclusively automated, both online & on the telephone. Their Tech Support staff don't really know what they are doing & my experience shows that they can cause you hours of work once they have finished due to changes made & programs shut down during remote access support without your consent. There also seems to be a lot of invasive "add-ons" in their software that harvest your data & usage activities for no good reason. There is no complaints procedure & their staff (when you've spent 3 hours plus trying to resolve matters with them) tell you that they will learn from the experience & not address the problems they have caused you. Thankfully I have 60 days to cancel, which after 15 years I will be doing. They need to learn that customers are humans & not robots, which is all they employ these days - time to appreciate that every Credit Card payment is from someone who should be valued.... oh & by the way £29.99 today is £149.99 at renewal so don't get caught out.

Der Symantec Kundenservice ist ein absoluter Alptraum.

Sein ein paar Wochen haben wir Probleme mit unserer Software und der Kundenservice sagt "leiten wir weiter, Sie erhalten einen Rückruf".

OK, kein Problem.

Nach 1 Woche....Nichts.
Also wieder.
...
....
.....
Nach 4 Wochen, über 10 Stunden in Chats und keinem Rückruf kommen nur noch Lügen und Ausreden vom Kundenserivce oder der Kundenservice beendet die Chats einfach.

Warum können Sie Ihren Kunden nicht einfach helfen ?
Es könnte so einfach sein. Support ? ? ?

Hier ein paar der erkannten Probleme der neuen Norton-Internet-Security-Version:

- (wichtige) Einstellungen verändern sich von ganz allein (Remote ist aus) wie kann das sein ?

- Die Browser haben manchmal keinen Internet-Zugang (andere Anwendungen aber schon)

- Falls die Browser doch mal Internet-Zugang haben werden oft nicht alle Bilder von Webseiten angezeigt, ein normales Browsen ist unmöglich !

- Es ist deutlich langsamer als die alte Version, der Seitenaufbar ist sogar so langsam dass die Bilder sichtbar nacheinander geladen werden (nein das liegt nicht am Internet oder Webseite)

- Die neue Version nervt auch ständig (JEDEN TAG) mit irgendwelchen Aufgaben die man erledigen soll, da kann ich nur sagen "Was soll das ...?" Immer wenn man denkt man ist endlich fertig kommt am nächsten Tag die nächste Aufgabe für den Nutzer ...!???!!?

- Alle Einstellungen der alten Version sind weg, jedes Programm wird neu angelernt ?

- Die eigenen Anwendungen haben teilweise erhebliche Fehlfunktionen und werden vom Norton einfach nach Belieben beendet (HARTES ENDE OHNE DATEN SPEICHERN) und neugestartet. Warum ?

Wir sind seit über 20 Jahren Kunde bei Symantec und eigentlich läuft das die meiste Zeit auch ganz gut. Jetzt zeigt sich jedoch mal wieder dass es große Probleme in dieser Firma gibt.

Man arbeitet ganz normal und plötzlich gehen Fenster auf die man nicht kennt. Was ist passiert ? Virus ? Nein, schlimmer, die Norton Internet Security war einfach (genau jetzt und ohne vorher zu fragen) der Meinung sich auf eine völlig neue Version updaten zu müssen.

Sorry Symantec, aber genau dies hatte ich den Einstellungen deaktivert. Diese Einstellung gibt es nun aber nicht mehr. Tolle Lösung.

Fazit:
Sowas passiert immer im unpassendsten Moment.
Die Neue Version ist sowas von unübersichtlich, dass einem einfach nur schlecht wird. Man stelle sich vor, dass das Auto das man gerade fährt ein Update macht und plötzlich verschwindet das Lenkrad und man hat ein Bedienfeld vor sich das man nicht zu bedienen weis.
GENAU SO IST DAS !
Als Programmierer würde ich meinen Kunden sowas NIE antun. Das ist einfach nur Dumm.

PS: Wir haben ewig gebraucht um die vorherige Version an unsere Anforderungen anzupassen. Das war auch nicht vollständig möglich, da die NIS einfach bestimmte Dinge auf der Festplatte komplett verbietet, sowas gefährliches z.B. wie Dateien verschieben oder deren Datum zu ändern, ich meine das ist auch absolut gefährt und fast schon terroristisch. Da muss man dann einen Umweg finden um zu erreichen was man möchte weil die Dumme NIS einfach nicht kappiert was "Ausschließen" bedeutet. Und jetzt sollen wir diesen langjährigen Prozess von vorn beginnen ??? Sorry, keine Lust.

Unser Abo läuft nun aus.
Das wars.

I've been with Symantec / Norton since the 1990s but am now looking for alternatives. In particular, even though I pay for the top level of Norton Security, it keeps telling me I have a vulnerable driver and the only way to fix it is to pay more money. I've checked with the driver providers and it is a spurious notification, and there is no update. There doesn't seem to be any way to switch this notification off. If there is a risk to security, why am I paying through the nose for Norton Security? You either provide security or you don't. I'm not interested in "a bit" of security.

Det her firma stjæler penge fra folk, de trækker penge fra folks kontoer uden tilladelse. Der er ingen kundeservice og hvis du er så “heldig” at få fat i nogen, så fylder de dig med løgn. Norton er et giftigt bekendtskab. De burde trækkes i retten for tyveri og brud på købeloven. 🥵

Symantec was never a really customer friendly company however now that Broadcom has bought Symantec they managed to make it even worse. It's so bad I don't even know where to start. It's obvious they have no clue what technical support is. Their KB's just loop you around and really don't have any use. No in depth resolutions for anything. Their support desk is only sales focused and very rude. It's amazing that after working in IT for 25 years there's still a "customer support" that can frustrate me to this level. The worst I've come across ever.

Jeg syntes at der er u smaleligt at man prøver at sælge sine produkter på et fslsk grundlag.
jeg har fået en information at facebook sporrer mig, men nu er det sådan at jeg ikke er på facebook.
et antivirus skal være troværdigt for brugeren, men når jeg får de meddelser, syntes jeg ikke Norton er troværdigt

Norton Internet Security not Ad-Free

I have been using Norton for over 20 years and not until the 2021 version have I had so many ad's but not from websites or 3rd party programs which Norton usually stops but these are from Norton begging me to renew the subscription. I used to get a courtesy remind around 30 days now I get multiple with offers and more from 70 days. This is not what I pay Norton for. Myself and my family members who use it are sick of 1st party popups and constant browser extension installation ad's that don't disable after pressing "Don't Show Again" has made me to decide to look somewhere else then Norton or keep to Microsoft.

What a disappointment, they have been taking money from my late mother back account, and do not want to talk about it, can not get to speak to any one in the uk, there call centre created a bogus credit not, wrote to there head office nothing, keep clear of them

Had a defective piece. Sent symtec an email, got a response right away from Eric.

I told him the problem and he sent me a replacement part the very next day.

I wish every company was like this. Very impressed.

Their customer service is non existent. Keep you in the chat queue for ages then when you get to 1st it either drops out or keeps you at number one for an hour. Posn in queue also moves up and down constantly.

So awful I have now cancelled my renewal and will go elsewhere.

I constantly have problems with my Norton antivirus. If it actually launches (it often just has a pop up saying Pending.... and nothing happens) it fails to detect viruses. I have had to use the free Malwarebytes tool to detect and remove a virus that sailed past Norton, even though I have the paid Norton 360 Premium version from Symantec. I have had my account suddenly show that I am on a trial that has expired, even though I have paid a years subscription, so the computers have no antivirus cover and they have to start the whole process again from scratch (once when they were talking me through the process of uninstalling and reinstalling it, they omitted to uninstall a part of the software and left my computer unable to connect with the internet - Apple found the problem after 3 hours with their support even though Norton said it couldn't be anything to do with them and refused to help further). I can't contact an agent on the 'phone us' option as I fill in my details and press NEXT - and get taken back to the main contact us page. I can't contact them on chat because I never get my turn in the queue. I get to No1 in the queue or to "An agent will be with you shortly" then suddenly I'm back at 7th in the queue - and so on, never ever getting to speak to an agent. If I could give them zero stars, I would.

I purchased Norton 360 which had a default auto renewal setting, and 5 weeks before it was due for renewal, they emailed to say the renewal subscription would be £84.99 (almost 4 times the standard purchase cost from retailers like Amazon ). I turned off the auto renewal setting and deleted my billing information (in case they took payment anyway), and then they emailed me to offer me a renewal at £29.99. They also tuned off part of my service without notifying me. It transpires that what they call "premium" services (performance tuning etc) are only active when you have auto renewal set on, so when I turned the auto renewal off, they also turned off my "premium" services without advising me. Given I do not want to place the security of my devices with a company that operates this way, I have let the subscription lapse, and have now purchased and installed Bitdefender, which is not only a better product, but is also sensibly priced at £27.99. If you are considering using Symantec, please be aware of the above, in particular the very expensive subscription renewal prices, and the unethical practices they follow to keep your business. A very disappointing experience, and not a company I will ever use again.

support is awful even before broadcom. opened a ticket two weeks ago. don't see any traction in ticketing system after 2 days. went on chat, was told since new license period haven't begin, can't dl the new keys. waited two days after license period started, check ticketing system, still no traction. tried calling, but was on hold. gave up. came back today, still no update. called and was told the ticket got transfer & got lost in the shuffle. but did get answer finally.

If it's possible to give zero star, I would!! What a lousy antivirus software. Their support is almost useless. They managed to link up their useless platform to another useless platform - broadcom interface.

Symantec thinks it is OK to debit people's checking or savings account without authorization. When you attempt to contact them they have a way to state their queue is full and place you on a multi hour hold. I will never use this product again and would caution anybody who is thinking of doing so. Since when does ANY Company get to do an auto renewal a month prior to a subscription termination date without any notification or authorization. OH, OH, I forgot, Silicon Valley millionaires answer to nobody.

Absolutely dreadful company. This final incident was a business-to-business engagement, they screwed up which caused my customer problems. My customer wants answers about what broke but Symantec won't talk to me! Am checking about contract breach now but it shouldn't come to this, they have no pride in themselves.

I am using Norton products since 1980s with advent of first PCs. My most recent experience is terrible. I have a Mac laptop, and Norton 360 was working fine until I installed BigSur OS 11.1. Norton 360 says setup needs to be completed. I can not uninstall Norton 360 nor complete the setup. Norton support tossed the problem to Apple. Apple engineers worked on the issue for two weeks and concluded the issue with Norton. Now, I have to wipe clean hard drive and reinstall other apps leaving Norton out. This is taking up so much time on my end, and all I get transferred to dept. to dept. and problem continues. Only option I have is to get rid of Norton altogether.

Sehr gute Software, aber die Verlängerungsmasche mit Bekanntgabe von Konto bzw. Kreditkartendaten geht überhaupt nicht. Das wirkt für ein Unternehmen dieser Klasse einfach nur billig und unseriös. Was ist nur
aus dieser Company geworden.