Hatte probleme mit meiner Virensoftware.2 Stunden hatte ich kontakt mit dem Chat-Team.Lösung meines Problems?Fehlanzeige.Wurde aber nett drauf hingewiesen den kostenpflichtigen Support in anspruch zu... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
support is awful even before broadcom. opened a ticket two weeks ago. don't see any traction in ticketing system after 2 days. went on chat, was told since new license period haven't begin, can't dl... Voir plus
symantec produicts installs viruses on your pc avoid i did a scan with norton power eraser spyshelter did a online scan and found pua.win.packer.pecompact-2 dont install it if you want your pc ruined... Voir plus
Absolutely disgusting service, Broadcom have now taken over Symantec and the service is the worst I have ever seen. God help you if you get a virus as THIER IS NO SUPPORT NOW. The telephone number wil... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Norton AntiVirus, Internet security, and anti-spyware products for the home. Solutions to manage IT risk and maximize IT performance for business. Download free product trials of our fast, high-performing software.
Coordonnées de contact
Etats-Unis
- www.symantec.com
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Norton Internet Security slowed my Mac …
Norton Internet Security slowed my Mac right down and then FROZE IT.
Norton won't even discuss the problem.
BE WARNED !
Worst customer support!
I never had such bad experience with any other company. Seems like their support guys are dumb! Not prompt, not efficient, not at all understanding. I'd never again go for any of their products.
I would give it a 0.5/5 rating only
Some say the features are good. Compare features of Norton antivirus with those of the best AV products and you'd understand that they are no good at all. Moreover, it's a rather heavy product and slows down your entire system. There are many malware that manage to get through Norton. Why then should anyone go for this AV product? Honestly, 0.5 out of 5 is enough and more for rating such a product.
Not impressed!
Am not at all impressed with the performance of the various Symantec products that my company had started using. As a start-up, we had chosen to go with Symantec based on the advice of our tech partners, but I must say the products are not up to the mark. Not at all good for any company that wants to flourish in business.
It`ll be 3.6 out of 5
It`ll be 3.6 out of 5. Cuz dspite of the free features and a quite decent defence system - the antivirus is a bit too heavy in terms of system resources usage(goes completely fine only on my main pc which is overpowered compared to the normal home one) and the av also fails on detecting some common threats, however I submitted those to research so I hope that`ll be fixed. Everything else is convenient and fine.
symantec produicts installs viruses on …
symantec produicts installs viruses on your pc avoid i did a scan with norton power eraser spyshelter did a online scan and found pua.win.packer.pecompact-2 dont install it if you want your pc ruined by norton power eraser before u even start you you dont know what these guys are doing in your pc in the background avoid use something else than symantec dog sh,t rubbish
Shocking hacks of last year. Basics required
Had many problems with my pc late last year, so I made a special trip to currys pc world to invest in some antti virus.
Well i invested in Norton Premium 10 Device.
Well it was beyond belief when I picked up the software, and found a card with the product key code and no disc, you have to download it from the internet!! Eh??
What is this world coming to when companies like this are so naive about reality and fixated on profits and money, they produce a very poor quality product with little or no support. Internet and pc corrupted and now I have to go online and download??!! Have a word!!
Once installed and run on various occasions, I was no better off than I was before. The IOS software isn't worth a carrot and after all the hacks of last year, all these products and companies all failed. LOL.
Then after your hacked, you cant speak to anyone on the old blower like you used to, you need to register online??????
If you do manage to call someone you probably end up waiting for the automated message for 30mins.
Good luck with this technology I'm going back to the woods and using carrier pigeons. Windows 10 Shocking. Norton failed and now I'm off to swing from the trees by my neck.
Remember Quality = pride! When all else fails its time to go back to basics.
Symantec products fail - Service fail -Customer support fail
I contacted Symantec today about a few issues and features they have ignored for the last 10 products in all lines of Online Security software, some are quite alarming and some are 100% terrible practices and behaviors. (Ive been a customer with Symantec for last 12 years)
None of their products supports any email clients but Outlook and this would have been excusable a few years back when Microsoft had pretty much no competition for email clients, for the last 5 years *at least) not so much.
When asked Symantec reps make some bold and inaccurate claims, like Outlook is one of the safest email clients (its not and never has been) and that Outlook supports the Norton product rules. OK on that last one but still no excuse.
There are many great and safe and opensource email clients out here, Thunderbird supports encryption which makes it infinitely more secure than Outlook ever was or will be, and being opensource Symantec has only to submit the support they desire directly.
Alas they dont care about supporting any other clients otherwise it would have been done, this is alarming, because they have ignored all their users which dont use Outlook, they certainly have ignored my pleas over the years.
Also, and I wonder why they have such feature. You can add email ports to e.g. Norton Security Premium, but if you try to add any POP3 ports or IMAP ports you are denied this, saying the ports are used for something else... This is false and when asked Symantec Reps just give you some excuse, which would be OK if you dont know any better, and thus also ignore you when you try to get a proper answer.
A worrying malware like behavior though from their products is, during their product installation, they install Toolbars into all the browsers you have installed, this is great if you desire that protection but if you dont, you can only disable it, not remove toolbars.
Ive asked Symantec if they could tell me what kinds of software they know about, that installs programs features without:
A) Asking the user if they would like to install them (while being able to say no)
B) Not allowing such program features to be 100% removed once they are discovered.
At this stage the Symantec representative went silent and just not replied to the question and said nothing more at all. But the answer is spyware/adware/malware.
OK no big deal (you say) since you can disable such features, the point is, you cant remove them, period..
There are other bones I could pick with Symantec regarding their products which seems to cause a great deal more grief and dont give you the peace of mind that Symantec is all so happy to charge large amounts of cash, year after year.
Of such recent years (4), they automatically made a charge to my EXPIRED bank card (by making modifications to the card details held without notification), to renew a product I didnt want or use anymore and that they didnt even have any facility on your Norton/Symantec account to turn that recurrence OFF, it took me a month of dealing with my bank and Symatec to resolve and I was offered no real explanations why they would make automatic charges.
After 12 years and the clear message you value nothing but money, I can assure you that by the end of my subscription I will never use or recommend your products for myself or my family, whom I manage their computers and security for, and for sure none of us will have nothing good to say about your company or products any longer.
Shame on you Symantec. Shame on you!
Norton kontra Avast
Hadde først installert Avast på PCen min (betalt versjon) Fikk stadig forespørsler om å kjøpe tilleggsprodukter. Var i ferd med å kjøpe et ekstraprodukt da jeg leser i personvern at de kan selge opplysninger om meg videre til tredje part for å bruke det i analyse i forbindelse med salg m.m. Et antivirusprogram tar seg betalt for slik???? :( :( :(
Jeg hadde også reagert på at PCen gikk stadig langsommere og bestemte meg for å kjøpe Nortons pakke.
Når Norton var installert fant den masse malware som ikke var fjernet av Avast :(
Dessuten trenger jeg ikke å betale for tilleggsprodukter som hos Avast, Norton virker i det hele tatt en del hakk mer seriøs enn konkurrenten...
Excellent Security Products!
I've used Norton Internet Security and Antivirus on up to 8 pc-devices at home, no problems. For the world class quality of Security and protection you get, you also get a product that Symantec has streamlined to be light on resources: low CPU usage and a very light footprint in memory. Highly recommend this company and its products.
Online backup virker ikke
Jeg har for nylig købt Symantec Norton 360 Multi-Device som beskytter både smartphones og pc'ere og som samtidig giver 25 GB online backup.
Antivirus delen fungerer fint, men online backup'en vil bare ikke virke. Norton support har af 4 omgange og i mere end i alt 6 timer haft fjernadgang til min computer uden at det virker af den grund. De sidste 2 gange (4 timer) skulle endda være midt på dagen i min arbejdstid, hvilket var til stor ulempe for mig. Til sidst orkede jeg ikke flere fjernkonsultationer med Norton. Så jeg har altså et halvt produkt. Jeg har derfor købt et velfungerende online backup hos anden udbyder.
Inducerer frygt hos sviger-mormor
Min svinger mormor har brugt Norton virus program i et par år, men i stedet for at skabe tryghed i hendes brug af computer, så har Nortons overdrevne aggressive adfærd mere skræmt hende.
for bare 2 år siden var hun længere fremme med skattepapire og NemID, end jeg som er 50 år yngre.
I Nortons 'verden' er harmløse cookies en "alvorlig trussel" og hendes computer er i risiko for 'angreb' når antivirus programmet ikke lige er opdateret, denne overdrevne retorik er begyndt at hæmme hendes brug at computeren, jeg har været nød til at slå flere funktioner fra (b.la. disk optimering) for at de ikke skal forskrække hende med overdrevne 'trusler'
Jeg kunne forestille mig at firmaet kun er tilfredse med dette, da hun ikke tør gøre andet end hvad Norton siger, da Norton fortæller hende at internettet er UHÆMMET FARLIGT!
Super service.
Meget flink (Jonathan) og imødekommende, svarede hurtigt og venlig på spørgsmål. Jeg fik et super tilbud som selv min kone sagde god for.
Kan anbefales herfra.
Slows Down The PC
I recently had to switch to Norton Internet Security after my McAfee subscription had run its course and caused me a lot of headaches. Unfortunately Norton turned out to be even worse and my syystem is running horribly slow and jerky except my Alienware Dell laptop (no honey without money as usual). The customer care is no help either. I have made a mistake but hope others do not follow it. Steer clear!!
Super produkter - men dyrt
Har i flere år benyttet programmer fra Symantec, men syntes efterhånden at det er blevet for dyrt når man har mange maskiner.
De burde have billigere løsninger for os der man mange maskiner og som ikke er en virksomhed.
Produkterne er helt i top og fejler bestemt intet.
paid with visa card, got no activating key so cant activate
can only cancel the visa card transaction, and keep away from symantec online stores, custommer care is a town in russia, natan is a Eliza clone, well done
Expensive but no real rivals
Pay the extra and feel safer. Norton 360 gives you lots of extras too.
Absolut schlecht.
Hatte probleme mit meiner Virensoftware.2 Stunden hatte ich kontakt mit dem Chat-Team.Lösung meines Problems?Fehlanzeige.Wurde aber nett drauf hingewiesen den kostenpflichtigen Support in anspruch zu nehmen (ca 100 Euro).Hab dann in meiner verzweifelung eine kostenlose Virensoftware installiert und siehe da;sofort die fehler gefunden und behoben.das Support Team ist wirklich mehr als unfähig.Ärgerlich das ich noch Geld für die Software bezahlt habe...werde auf jeden fall Norton deinstallieren und allen abraten dieses Produkt zu benutzen.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.








