Symantec Avis 84

Frisst etwa 10-30% von der CPU Kapazität ohne Scan. Bremst System extrem aus. Ungenügende Software, nicht benutzerfreundlich!

Their enterprise support is virtually impossible to get through in live chat and I gave up after waiting for more than 90 minutes.....

Bin zwar nicht der Versierteste in Sachen Internetsicherheit und war mit meinen Jahresabo "Delux" zufrieden. Jetzt werde ich aufgefordert doch wieder mein Abo zu verlängern. Ha, was ist das für eine Masche dort einen Preis zu definieren der höher liegt als der der Neukunden. Also kündigen und wenn überhaupt einen neuen Vertrag starten!!!! Wobei mir das ganze Prozedere Zuviel ist.:(

We use Symantec Endpoint Protection in an enterprise environment with more than 10,000 clients. It is being utilized over our entire association.

Months have passed and still no logo..They wont return emails and they wont refund money as promised during sales of product to me if not 100% satisfied. Most of their logos are copies from other sites aswell.

Symantec premier products had degraded over the years. Not only some of the functionality hardly works and they are difficult to configure. For those reasons, I decided to replace them and currently reviewing competing products. However before I can do anything, sysmantec charged my credit card without my authorization to renew my product for 2019. So I called their billing department to argue their actions and they provided many excuses not to refund my $109.99 charge they made to my credit card. Be very aware about this despicable practices by symantec where when they can hardly sell their products, they start to do such disgusting practices to make their money by forcing their products to us.

If you need a SSL urgently, it is not the company you should apply for. The approval process is very long, more than 3 business days. You can find cheaper and more fast services from other providers.

Trying to get an invoice for a subscription is so difficult. Really need to sort it out. They didn't ever email it to me and couldn't get it online. Had to wait 15 minutes to speak to someone who put me on hold for ages all for a simply invoice. He then said it is going to take up to two hours to email it to me.

UPDATE on Aug 17, 2018:
A few days after letting Norton know about the following review, Ms. Sarah O'Flaherty reached out to me and resolved this matter to my satisfaction so I am upgrading this review to five-star and also changing the review title. Sarah is an asset to Norton and Symantec and as long as people like her are there, customer service isn't yet dead - way to go Sarah and Norton.

Original review on August 13, 2018:
Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so emailed Norton Customer Service and after they first denying it saying its not available for my billing address, finally agreed to give me that rate. I confirmed correct billing address and credit card details for them and that was a few weeks ago. Since then, no news, only radio silence.

After waiting couple weeks, I then sent an email regarding this to their CEO Greg Clark and now it's a week and no news from him, not even a courtesy reply saying they have received my email. Compared to them, all other companies I have dealt with at least have the sense, the courtesy, to acknowledge that they have received my email.

I give them ZERO stars.

Tried to buy this product following excellent recommendations. Was ready to pay when the website rejected my landline phone number - I am a cave person and do not use/need a mobile phone except for websites!
Used online chat and after the same questions repeatedly I was transferred to someone else who promptly closed the call - Jordan F: Hello, ... The agent has ended the call. What impressive customer service.
I tried phoning - hard to find a number and when you think you have fought your way through to a call back it is online chat! Yet another call handler who cannot read and treats you like a insignificant idiot.
I am a potential new customer who was treated appallingly. I can't imagine the brush offs if you are a customer in need of support.
I couldn't buy this product for which I suppose I am very grateful - thank you for your poor customer service you have sent me to other providers.

Shocking. I may be partly culpable for this for not noticing sooner but not half as guilty as Symantec. I suddenly realised that I was paying for my renewal twice a year - blame it on being time-poor and over-worked like many of us. I have one Mac at home and had bought Norton in store at the same time - 4 years ago and it was on automatic renewal. Apparently, or so Symantec claim, half way through the renewal year I totally forgot I have Norton already and went online and bought it again hence I had two subscriptions that I was paying for. What complete and absolute b*****s. Of course that DID NOT happen but how can I prove this! I did a web chat with someone at Symantec who eventually said they'd extend the current membership for an additional 6 months to compensate me. How woefully bad is that.
To make matters worse, when I was telling the sorry tale to a neighbour they told me that they'd had the renewal on their previous PC taken from their bank for 4 years after they had replaced their PC with a MAC and Symantec must have seen that this product was NEVER being used but continued to take the payments for it.
This is not good enough.

WORST CUSTOMER SERVICE. I PAY AUTOMATIC SUBSCRIPTION FOR BOTH (ENDPOINT AND ENCRYPTION). I HAVE BEEN WAITING 2 MONTHS FOR THE ENCRYPTION PRODUCT, I HAVE ALREADY PAID. THIS ENCRYPTION PRODUCT DOESN'T NOT SUPPORT WINDOWS 10 LATEST UPDATE AND IF YOUR LAPTOP UPDATES YOUR HARD DRIVE WILL FAIL! YOU WILL LOSE YOUR DATA. SYMANTEC WILL NOT HELP YOU ALL THEY SAY IS TO WAIT FOR AN SYMANTEC UPDATE TO BE COMPATIBLE WITH WINDOWS 10. THIS ENCRYPTION PRODUCT/SOFTWARE IS A NIGHTMARE PLEASE GUYS DONT WASTE YOUR MONEY WITH ANY OF THEIR PRODUCTS. YOU WILL DEFINITELY REGRET IT. YOU WILL BE ON THE PHONE TO THEM EVERY DAY ATLEAST 2-3 HOURS IN FRUSTRATION. THIS COMPANY WILL NOT DELIVER THE SERVICE THEY PROMISE.

Norton per me è sempre stato un buon prodotto, lo uso quasi da 20 anni sui vari pc ancor con win98, è stato pesante ma dava sicurezza
e per questo motivo quando trovavo licenze in offerta nei vari negozi , le compravo.
fino ad ora non ho avuto grossi problemi per il rinnovo
aprivo la pagina, chiedeva se volevo comprare il rinnovo da loro,
o sotto chiedeva se avevo una chiave comprara.
inserivo il codice dela targhetta (originale) e tutto era apposto.
5 minuti in totale,
oggi 17-1-2018 per inserire un codice comprato,
ho impiegato 3 ore ciattato con il servizio assistenza
spento e riacceso il pc 2 volte
telefonato al centoro assistenza che alla fine mi ha attivato lui la licenza.
tutti bravissimi e gentilissimi!!!!!!
peccato che le procedure non funzionavano.
io non c'è lho con loro, che sono stati bravi e mi anno aiutato,
ma con quei
Defi---centi della norton, che anno fatto questa procedura
da de---menti.
(specifico) Defi---ciente, in questo caso una persona che non si rende conto di cosa combinando e complicale cose in vece di semplificare.
e se lo sa è un demente.
perche per perdere 3 ore incaz---zarmi come una bestia, per un antivirus dell!!!!!
non è possibile!!!!

questo è un avviso!!! se lo comprate sapete a cosa andate in contro.

peccato è un buon prodotto.

You did good but suddenly why this downward plunge, i'm not sure with all that is happening.

I am a fully paid up subscriber to Norton Anti-Virus and Internet Security with VPN. Yesterday my Norton would not load. I had to uninstall then reinstall. Today my VPN will not connect. I have spent all morning Tweeting to support who seem to think I have nothing better to do then wait for their replies. I am fed-up with being hacked, blocked and slowed on the Internet. Everyday my internet access in the U.K gets slower and slower on my computer even with all the features of Norton loaded onto it. I would at least compare Security Companies and read reviews before considering using Norton.

This companies customer support is terrible. I have never dealt with a company that lets so much fall to the waist side. I am simply trying to pay my bill and I can't get ahold of anyone. If you are looking for SSL definitely do not use this company. I highly recommend using anybody else.

Wow! Our experience was maybe 4 years ago but it still leaves bitterness inside and I will share.

We had an old laptop in which we subscribed on a monthly basis for Symantec updates to protect our device and every month Symantec automatically deducted our checking account for this fee.

We gave up the laptop because it didn't work anymore and Symantec continued to charge us for the automatic subscription even after we have made many attempts to let them know we do not have the laptop anymore. The 1-800 is BS, no one called us back or we were patched through different voice prompts that didn't take us anywhere we needed. We have emailed only to receive an auto reply that our email is undeliverable and so we finally called our bank to stop payment on the charges but even the bank couldn't help us because it's an online authorization made with our debit card...now we are furious because even is as bank owners cannot make the bank place a stop payment on this subscription and we have no means to contact the company to let them know we need to cancel the subscription. It was very disappointing and extremely furiating!! Never again do we plan to use this company. One of those lame subscription companies getting rich off of member subscriptions and forcing us to continue to pay. It's a form of stealing and after 6 months of this crap, we never got our money back for it.

i never had so many problems with an AntiVirus. We are looking into other Alternatives now (malwarebytes and webtoot - they both in stall much quicker, smaller footprint and they don't kill your resources and the best part you don't need to update 4 times a week and reboot 20 times just for it to start working correctly). the Symantec installs never go as planned. They release major updates way to often forcing us to reboot LIVE SERVERS 4-8 times just for the "update' to install and what if it doesn't update correctly? expect to spend 2-4 hours trying to remove it from the machine and reinstalling it and rebooting it another 6 times after running their "removal" tools.. Constant service is expire message for MSP's!!! Especially the CORPORATE version. you think they would test things out a lot more before pushing BROKEN updates to business's. They just released another broken update on 8/2/17 that causes workstations and servers to hang at welcome.. completely unacceptable. we have this product installed on OVER 900 machines.. so going to reimburse us for all the hours we wasted trying to fix your broken product? Symantec is sure as hell not going to. If your looking for a stess free AV product. look elsewhere. hard to give you guys a good review when there has been nothing but issues since day 1 and it seems like it is just getting worse.. I thought very Highly of you guys for the longest time. would always recommend you to everyone (specially the home versions) but I will be moving on elsewhere as I cannot take this anymore.

Absolutely terrible customer service. I will never use this company again. I have rated them negatively on Yelp and filed a BBB complaint which ended up unresolved and I am still not happy with the outcome. All I can do is voice my opinion and not use their company again. I was a life long supporter until this last issue. They lied to me, did not return my phone calls initially and strung me along until the situation could not be rectified. Thanks a lot really appreciate it Symantec!

We use these guys for SSL certificates, since they're the 'industry standard' I paid a few thousand pounds for one earlier this year, and due to 'problems processing the payment' their end, we paid again. By the time the payments showed on our accounts, we noticed both had been successful, so 3 months ago asked for a refund. Instead they took another payment from us. This was noted weeks ago, and the apathy are getting from their customer services / billing support is pathetic. We're still down substantial money, and no sign of it being refunded in any hurry (if at all!). Their customer services is dire - it's taking many emails across symantec and phone calls before we get any response, and the responses haven't been helpful so far! In the meantime we learn Google Chrome will soon start treating them like the bad boys of SSL certs. Come back VeriSign, all is forgiven!