Exceptional experience with Billy in the service department at Audi Harrogate. My family (including 2 children under 4) were on holiday near Harrogate over 4 hours from home when our check engine... Voir plus
Établissement
Changer d'établissementGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Lisez les avis des autres
The Customer service I received from Olly in Sales and Bailey in Finance at Harrogate Audi was outstanding. The level of communication was first class and nothing was too much trouble. My wife and I... Voir plus
Booked a meeting with Olly in Sales at the same time as had booked in my S3 for investigation of an issue with it as looking to change cars. Olly was extremely helpful & provided breakdown between bu... Voir plus
L'entreprise a répondu
Looking for a replacement car without going to SUV Richard at Sytner found a good fit for my wish list. A highly specified vehicle at an attractive price. All the staff were particularly friendly a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Royaume-Uni
- 01423 869700
4,7
Excellent
567 avis
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Brilliant Customer Service
From arranging the service to receiving my car back from being serviced, I have nothing but praise for Harrogate Audi. I chose Harrogate Audi for my preferred dealership following a bad experience my husband received from York Audi trying to buy a new vehicle at the end of last year - what a difference we experienced!
5 juin 2024
Réponse de Sytner Group - Harrogate Audi
Hi Alison - Many thanks for taking the time to leave such a glowing review. We look ford to seeing you again soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Réponse de Sytner Group - Harrogate Audi
Thank you Mrs Noe. We are delighted to hear that Alex was able to provide you with an excellent service. We strive to ensure that all of our customers have a positive experience when visiting Harrogate Audi.
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Ralph. We are delighted to hear that Henry provided you with great service. We strive to ensure that all our customers have a positive experience when visiting Harrogate Audi.
Very polite and friendly reception and…
Very polite and friendly reception and great technical assistance from Charlie McMuray.
31 mai 2024
Réponse de Sytner Group - Harrogate Audi
Hi David. We are delighted to hear that you had a great experience with Charlie. We are glad that Charlie was able to help you and that you found our reception to be polite and friendly. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
The service from Richard an Lorna
The service from Richard an Lorna was first class in presenting Q3 options and cost.
30 mai 2024
Réponse de Sytner Group - Harrogate Audi
Thank you so much for your kind words, Mr and Mrs Fall. We are delighted to hear that you had a great experience with Richard and Lorna. At Harrogate Audi, we strive to provide the best customer service and we are glad that we were able to meet your expectations. We hope that you are enjoying your new Q3 and that it is providing you with the perfect driving experience. If you ever need any help or advice, please do not hesitate to get in touch. Thank you again for your review and we look forward to seeing you again soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind review, Caroline. We are delighted to hear that you had a positive experience with us at Harrogate Audi. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Brilliant Service
Adam Gray was our salesman at Audi Harrogate and to say he made the process seamless is an understatement. He dealt with any problems along the way efficiently and quickly and was even on hand to answer any questions on his day off. I can’t recommend Adam and the Team at Audi Harrogate enough. A special mention to Tom as well who was excellent handling the finance side. Thank you.
24 mai 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Sally. We are delighted to hear that Adam and Tom made your experience with us so enjoyable. We strive to provide the best customer service and it's great to hear that we achieved this. We hope you enjoy your new car and look forward to seeing you again soon. Thank you for choosing Harrogate Audi. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Good reception and helpful service…
Good reception and helpful service staff. Car ready on time.
23 mai 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your review, John. We are delighted to hear that you had a good experience with our reception and service staff. Thank you again for your kind words. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Above and beyond as always
Above and beyond as always. They even managed to sort out a warranty issue on the day whilst it was getting serviced rather than having to book in on a different day.
22 mai 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Hayley. We are delighted to hear that we were able to resolve your warranty issue on the same day as your service. We strive to provide the best customer service and it's great to hear that we have achieved this. We look forward to seeing you again soon.
Charlie is great and can teach others a thing or two
Charlie was a lovely person to deal with. He empathised with the fact that my 5 year old A6 with only 40k miles on the clock was suffering breakages in electronics to the tune of 5k. When I wanted clarification as to why this had happened and how often this happened to Audi cars in general he referred me to a woman, no name given, but a robust lady in her thirties. She told me that ‘things just break’, in a manner that told me I should just ‘get over it’. I would suggest that training in customer relations be in order. I will never buy an Audi again. And alas, I seem to be unable to sell this one without a huge loss now that it’s cost me extra. I guess Audis just break.
21 mai 2024
Réponse de Sytner Group - Harrogate Audi
We are sorry to hear about your experience at Harrogate Audi. We take on board your feedback and will indeed spend some time talking about your feedback with our team. Many thanks. Team Harrogate Audi
Service provided by Hannah & Crystal
17 mai 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind review, Mr Blackburn. We are delighted to hear that you had a positive experience with Hannah and Crystal. At Harrogate Audi, we strive to provide the highest level of customer service and we are pleased that this was reflected in your experience. We value your feedback and we look forward to welcoming you back in the future. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
The service is excellent from the…
The service is excellent from the greeting by staff on arrival, notification of how progress is on your car to cleanliness when car is returned. I wait with my car and am provided with coffee by a very pleasant young woman in Harrogate. I cannot fault this dealership.
15 mai 2024
Réponse de Sytner Group - Harrogate Audi
Hi Julia. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We strive to provide the best possible service to all our customers and it is great to hear that we have achieved this. We look forward to seeing you again soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent communication and friendly…
Excellent communication and friendly reception and service department.
8 mai 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide excellent customer service and communication, and it's great to hear that we have achieved this. We are committed to providing the best possible service to all our customers and we are glad that you felt this during your visit. We look forward to seeing you again soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
First class service with a friendly approach to dealing with customers
Whilst I arrived late duet traffic congestion on the York inner ring road the customer service were brilliant. Offered me a coffee and biscuit, whilst Hannah who was dealing with my appointment was free. I was staying in Knaresborough during the service and received an up-date call from Hannah at around 1.15pm. Later received a video cam from the service engineer. Then a call to say the car was ready to collect and was inn good working order, apart from some 60% wear on the front brake pads and discs.
7 mai 2024
Réponse de Sytner Group - Harrogate Audi
Hi, We are delighted to hear that you received excellent customer service and that Hannah was able to keep you updated on the progress of your service. Thank you for choosing Harrogate Audi. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Bought a Q5 sportback last week
Bought a Q5 sportback last week. On entering the showroom was welcomed with coffee/biscuit. Adam Gray who looked after me was very friendly and professional making the process painless,couldn’t do enough for me. Even put fuel in the new car after I’d lost a month on taxing the new car due to the date. They also sorted an issue getting my deposit back from another car from another dealer with the Sytner group who were being awkward about returning it to me. Wouldn’t hesitate to recommend if you’re looking to upgrade your Audi. Excellent 😀
26 avril 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words Russell! We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to make the process of buying a car as easy and stress-free as possible, and it's great to hear that Adam Gray was able to make that happen for you. We are also glad that we were able to help you with the issue of getting your deposit back from another dealer. We are so pleased that you would recommend us to others and we look forward to seeing you again soon. Thank you for choosing Harrogate Audi!
Great personal service
Great personal service. We were greeted at the door when we arrived and offered some refreshments. We were told what the service involved and agreed a collection time. We were sent a video of the service completed and told the car would be ready on time. On collection we were again offered refreshments and the car was ready cleaned and valeted.
23 avril 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words Mr Allender. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service and it is wonderful to hear that we have achieved this. We are glad that you were offered refreshments and that you were kept informed throughout the service. We are also pleased that the car was ready on time and that it was cleaned and valeted. We look forward to seeing you again soon.
Legendary Audi Hospitality - a bonus!
The team at Audi Harrogate know how to look after you whilst they look after your car! I handed over the car for a regular service and was made very welcome. The team even offered me space in their quiet room to keep working. Very thoughtful!
10 avril 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Ian. We are delighted to hear that you had a great experience with us. We strive to provide the best service and are glad that we could make your visit comfortable and convenient. We look forward to seeing you again soon.
Excellent Customer service by everyone…
Excellent Customer service by everyone . Make you feel welcome and always checking to see if you require refreshments when using the waiting area.
Also made me aware of the quiet space upstairs so I could do some work and make phonecalls .
1st class and this is why I use Harrogate eventhough I live in York.
10 avril 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Andrew. We are delighted to hear that you appreciate the customer service you receive at Harrogate Audi. We strive to make our customers feel welcome and comfortable, and we are glad that you took advantage of our quiet space upstairs. We look forward to seeing you again soon!
Thank you to all of the staff for the…
Thank you to all of the staff for the fantastic experience both my wife and myself had, a true one to one experience of professionalism.
8 avril 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Andy. We are delighted to hear that you and your wife had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations.
Very unhappy and disappointed loyal customer
I have had two Audi's prior to my current car, all on finance, both Audi A1's, one was two years old and the other was brand new. I had no problems with these, however after a year of having my second Audi, Audi called me and offered me a brand new A1, a better tech and monthly price reduced. I felt pressured into taking the offer as they would not reduce my monthly rates on my current car so it was going to be cheaper per month. I got the brand new Audi in June 2023, however in the last few months the breaks squeak very loudly when I come to junctions and roundabouts, I called Harrogate Audi and the vehicle went in, they stated they cleaned and stripped the brake pads. The squeaking went away for around 2 weeks, however it then came back, the vehicle went in again, and they handed it back stating that they could hear the squeaking, but no defect could be found and they couldn't do anything unless I paid for new brakes.
I find this extremely disappointing, I pay a lot of money for the vehicle and it's less than 1 year old and only has around 3,000 milage, and they won't resolve the problem under warranty as the mechanic hasn't found a 'mechanical defect', I have spoken to a friend who is a mechanic who stated, 'It sounds like it’s probably something in the brake pad itself that’s making the noise. They’re made of a mixture of different metals and sometimes have defects in the material that can make them squeak so sanding and cleaning them can temporarily fix the problem.' I made Audi aware of this, however the team did not seem to care and told me if I wanted it fixing I needed to pay, terrible customer service.
This has put me off ever getting an Audi again in the future, in particular from this garage, especially if this is how they treat loyal customers.
After seeing the reply I would like to add that Leeds Audi have not yet looked at the vehicle, this is something the customer relations team have spoken with me about. I didn't complete a drive with the senior technician, as the staff member I spoke to confirmed that they could hear the squeaking of my vehicle, however couldn't do anything about it. So I can't see what difference a drive with the team would make. I don't understand how constant squeaking brakes is not a vehicle fault? You wouldn't resell this vehicle in its current state, and if you did the customer would be returning it. I think it's important Audi needs to get the facts right before responding to these reviews.
8 avril 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Hi Sarah, Well you did tell our team you would write a bad review and fair play to you! Unfortunately as you have now been to two Audi centres and neither of us can find a fault and you have declined to complete a road test and demonstrate the fault I am afraid there is not much more to offer. I am sure you are aware that without a notable fault if really is very difficult to effect a repair? I am sorry that you are not happy with this situation, but I am happy that we have offered opportunities for you to demonstrate the fault, including road tests with one of our Senior Technicians, we have not charged for any of the investigations done and you have been elsewhere for a second opinion. Kind Regards. Nick Giddings, Head of Business.
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