Sytner Group - Sytner Luton BMW Avis 

Very poor service.
They had my car for two weeks whilst warranty issue was being resolved.
Upon collecting the vehicle I immediately noticed a scratch on the drivers door .
The service rep took a picture of it and said it looks fresh and he would get his manager to get in touch with me.
When they did they said they could not find evidence that it was done here even though I stressed at the collection time that it was a new scratch and the rep had agreed with me.
They had the vehicle for two weeks and checked there cctv footage for 1 morning. That is impossible to go through 2 weeks of footage in 3/4 hours on all cameras.
The reason I know this is I run my own alarm/cctv company.
I cannot believe the situation I am in.
Well I won’t take my car into them next time it needs a service.
They have lost a customer.

I purchased my car from Sytner Cardiff. It ended up parked there for six months due to a recall. Since then, I’ve spent over £140,000 with BMW across two separate vehicles. Sadly, the after-sales service has been absolutely disgraceful.

I took my car to Sytner Luton for diagnostics. Without doing a proper check, they claimed the car had been “hit” or driven over something that tore a pipe underneath, beneath the protective tray. Odd, considering it’s a 4x4 that’s never been off-road. Sytner Cardiff repeated the same claim and told me it’s not covered under warranty. I explained that no such incident ever happened, but was told it’s their word against mine.

I had the misfortune of dealing with Jason Webster, who never bothered to reply. After their so-called checks, they still failed to pick up what actually happened. It turns out the vehicle had a rat infestation, not an impact. This was completely missed by both branches.

Sytner Cardiff and Sytner Luton are without a doubt the worst service providers I’ve come across. They clearly don’t value their customers. This review is me being reserved. I wouldn’t recommend either branch to anyone. It’s been a nightmare from start to finish.

I’ve attached photos showing what Luton failed to diagnose, and what Cardiff laughably labelled as “damage from being hit.” This is what happens when you leave a car sitting unattended for six months. It’s shameful. I truly hope both locations work on improving their after-sales service.

Great Customer Service from "Graham" in arranging the investigation and repair of an issue with my shock absorbers under my extended warranty.
The free valet (inside and out) of my car was a bonus.
Its definitely worth paying a bit more for a premium car brand, just to be well looked after

Visited a couple of times for them to work on the car, and on each occasion they seem to prefer a trial and error approach to solving a problem, rather than either knowing what to do, or just fixing it. I don’t get the sense of real expertise of the vehicles that they ‘just know’.

I recently purchased my BMW car from Luton Sytner group.Tony Gair the sales executive delivered exceptional customer service - 10 out of 10.
Tony worked hard to get me the best deal for the vehicle I wanted. He made the whole process from selection to purchase a very enjoyable, quick and smooth transition. Tony's after care service was also impeccable where he followed up and checking if I had any additional questions. Shout outs to finance staff Devon and Bill also. Thank you Sytner.

For the second time this year my car has been in with Sytner Luton.
As always Rebecca was a pleasure to deal with and kept me fully updated, the details fed back to me from the technician gave me a good understanding of what was going on. My experience was once again positive, professional, courteous and I would thoroughly recommend. Thank you

Bought a used approved car from Sytner Luton six months ago paying £37500.As I purchased car online after viewing a very positive video of car by sales advisor I trusted car would be in good order(Boy was I wrong ). Unfortunately after a few months I decided to trade her back to Sytner stevenidge as my wife now requires a mobility scooter and it didn't fit in boot.I was informed by them that the service which was due was not carried out by Luton so they couldn't offer me full used approved trade in.After trying to sell vehicle to online dealer I was then told most of car had been repainted.They took car and I cut my losses which in six months was £9650.I received a call from new business manager eventually to apologize but no mention of any financial recourse.So folks BMW used approved means absolutely nothing be very careful especially at this branch.They provide no help or assistance when you enquire .So take my advice AVOID SYTNER LUTON!!. P.s I have since purchased a lovely new BMW which I collect tomorrow as I love the Brand.

It has always been a wonderful experience for me every time I have visited Sytner Luton. The staff are very welcoming and their professionalism is second to none. I am always given the answers and the staff at Sytner Luton have always gone out of their way to help me and support me. Me and my family have had all our business handled by Mr Tony Gair the senior sales exec. he has always been a real gem and for us the best in the class. Thank you Tony and Sytner Luton, you truly have loyal customers in us, keep up the excellent work.

Picked up my M340i from Sytner Luton. Saj was extremely knowledgeable and made the entire process effortless. Great communication and fantastic customer service even after purchase. Thanks to Dan and Saj for your warm welcome and friendly manner, you made the process easy! Thank you!

Saj was a wonderful sales person. She is extremely helpful and is a natural at her job. Well done Saj.

I've recently purchased a new BMW 760e. As my local BMW dealer, Sytner Luton was the most obvious choice for my initial enquiry. My enquiry was handled in a very professional manner by Danielle Haylock, the local business manager who, throughout the whole process was absolutely amazing.
As a chauffeur, any new vehicle I specify has to be perfect and with Danielle and Sytners help, I now own the best vehicle I've ever had.
For anyone looking to purchase a new vehicle I would highly recommend Danielle Haylock and Sytner Luton.

Elliot is by far the easiest and most knowledgeable person to work with. I felt he had my best interests in mind, Highly recommend working with Elliot. A real credit to the company, he went above and beyond to make everything go smoothly! Car is amazing!

Purchased a 330e Touring BMW and the service and attention to detail were outstanding. Alex (Alexandru) was in a new area for him but he acquitted himself with honours from pre-sale information (personalized video walkaround of the car, test drive, operating system) to the sale and afterwards. Praise too for the team at Sytner Luton who we met and were very helpful and a joy to engage with. The car is great, drives so responsively and is a pleasure to own. It was ready promptly in immaculate condition to drive away. 5 stars for this deal to Alex and BMW Sytner Luton.

Actually I had really bad experience with SYSTER LUTON for customer service, Service department as well as Parts Department. The service who was dealing with my BMW his name is LUIE if I am right, Basically I went in SYSTER LUTON for one of the parts ( GRILL) for my 2023 BMW and I wanted to fix that with them, as usual customer service lady sent me to LUIE, he was bit rude and onto he didn't know what he was doing, after 30 minutes he came back and sent me to ALEX ( PARTS DEPARTMENT) to order the parts, but ALEX was saying you don't need to do that as I will fixing with them so I had to go back to LUIE and then he said the booking is confirmed on 13th JUNE24. And he gave me the price as well and said to me I will get a text message and email. I came back I didn't get anything from SYTNER until I was enquiring yesterday, couple of phone calls in Luton SYTNER, they mentioned they haven't got any booking under my car reg. I tried to call couple of times to Luton, they answered and cut my phone instantly, then I called SYSTER HEAD OFFICE where they didd't find any booking too, the lady called LINDA she then emailed to ALEX, after few hours later I called ALEX and spoke to him, he then assure me that LUIE will call me when he is free. After all this Luie called and saying he has got booking all of a sudden. This was ridiculous. I am pretty sure they didn't have my parts as well. Really devastated. I never expect like this with SYSTER.

I dealt with SYTNER very long time. I had really good experience with SYTNER HIGH WYCOMBE when I had my X7 in 2023.

This is my honest opinion to SYTNER LUTON please don't put the bad reputation for SYTNER, this is good company and I and my whole family with SYTNER long time.

Thanks

So spoke to a used car manager here regards to this particular dealership selling the car from under my feet. His response was that he felt they was right to sell the car to another customer jumped up moron. Honestly you guys have no integrity! Low life scum !

After an extensive wait for my new vehicle, when it finally arrived I only had to wait a few days for collection. It was presented beautifully. Loving the colour.

Elliot Chaston at Luton Sytner was fantastic. He listened to our needs and matched us to the perfect car within our budget. Excellent customer service skills and kept us well informed. Our first experience with BMW. Having always brought from Audi, we will definitely be back.
Great turn around time and the team as a whole were very welcoming and efficient.

My recent experience in the Sytner group in Luton was excellent. Honestly, the company looks after its customers. The personnel working there are
wonderful people, highly professional, and supportive. They did whatever they could to get us our dream car with their knowledge and skill. I appreciate their efforts.

Malik and the team were great and made chosing my new car a pleasure. I wasn't due to change for a few months but the service given and the offer made facilitated bringing this forward.

Fantastic service from Tony & the team from start to finish