Sytner Group - Sytner Luton BMW Avis 

Tony Glair has been so easy to deal with and very efficient throughout the sale. Very pleased with the service provided.

I was informed the vehicle I travelled from to Durham to buy was under 40k and I would avoid the higher road tax.
I was informed when arranging road tax in the dealership that the car would cost £560 to tax. No explanation at this time could be given as to why. The reason was explained some day later as to why from Dan. This spoilt the experience.

I have been using Sytner Luton for many years now, and I cant fault the experience and quality of Service received by the team here at Luton. The welcome you receive on arrival is excellent, they cant do enough for you and you are so well looked after. I usually stay and use the office facilities, endless coffee and snacks, plus Lunch. Graham and all the team are to be highly recommended. Thanks Guys

Good relationship with the salesperson who was friendly, knowledgeable and flexible. Timescales for delivery were very quick for an individual vehicle, ordered 7th Jan, build complete 29th January. Professional administration and handover arrangements. No hesitation recommending or returning.

Exceptional, Olympic Gold Service From Tony Gair and the team. From Initial phone contact, Tony got a sense of me, even when i wasn't sure what i wanted.

Tony is very personable, knowledge, great attention to detail, moreover, easy to deal with, everything was super smooth. He showed me what he thought would suit and was on budget. The first car met all of my desires and more, only 24,000 miles on the clock and a beautiful colour. Car brought from another branch to Luton - an absolute pleasure to deal with BMW Luton. We live 4 hours away, and would only buy BMW's here.

Top delaer ship. Malik was helpful in making our choices

Alixe and Saj were excellent. They both provided great service and represented Sytner very well

At first I made an order with Stephen James BMW Enfield and it was a horrible experience the lack of costumer services it was unbelievable, i made an order with them in August 2023 delivered date for the car i was supposed to be in December 2023, when i called them for an update they told me i wouldn’t have the car until July 2024, ever time i used to call no was available to take the call not to mention that they held my deposit for over a week i had to call motability numerous times for them to help me get my deposit back. That’s when i decided to call Sytner BMW Luton and it was the best thing i ever done, Hee Goh from the sales team was amazing made everything so easy and got me a car in the same day, two days after i went to collect the car, Hee Goh guided me through everything he was so patient with me. On the collection day Hee Gog and his manager Jaz Attwal were amazing, they guided me through everything made me feel so comfortable not to mention all the treats I received i loved the chocolates I received from Jaz, few days after that I received a phone call from Hee asking if everything was ok with the new car if i needed any help. I’m so happy i went to Sytner BMW Luton after an horrible experience with Stephen James BMW that affected my mental health.
Hee Goh and Jaz were brilliant and their service is amazing.

Jamil was great. Attentive and never felt rushed. Test drove one car and wasn't really impressed. Looked at another they had new in and asked if another drive was possible and said sure. It's a car to be driven so asked if I could head to A6 and got the answer " wherever you feel comfortable" great ongoing support after agreeing sale and even replied on his day off to a query

This is my third BMW from Sytner Luton, and dealing with Jamil. He is absolutely brilliant, he knows exactly what I was looking for. He took the time to go over my options and came up with a great deal. From start to finish, him and the team were brilliant and within 4 days I was picking up my new car. I wouldn’t go anywhere else. Thank you Jamil and team.

Working with Elliott Chaston made the process extremely easy. Love my new car!

Excellent service. It has been a pleasure dealing with Sytner Luton and they are so helpful.

Great experience from first contact to driving away and beyond.
Tony Gair was a real pleasure to deal with.

The sales assistant Elliott Chaston was very helpful throughout.

NEW
This garage it’s a joke.
I can’t give them 0 stars.
They don’t deserve 0 stars.
I have been their customer for over 3 years.
But this time I have been through a nightmare with them because of a wrong diagnostic.
I have an BMW 740 E , M sport,2017.
I have done 65000 miles very well looked after the car,always serviced with them.
The suspension on the car was feeling very stiff.I have booked the car in for an diagnostic and they came with the diagnostic that both rear air struts,compressor and the air valve was faulty, cost of the repair over 7000£.
The diagnostic was passed on to my warranty and they have declined the claim due to the fact that Sytner BMW Luton diagnostic was saying that both air struts was leaking and that will be classified as end of life on the air struts.
I felt that something was odd with the diagnostic because the suspension was going up and down and only sometimes was feeling stiff.The car wasn’t seating dow all the time.
I decided not to repair the car with them on this occasion and to get another diagnostic with a different garage.
I have taken the car out from Sytner BMW Luton and booked it in with AUTOWERX BMW AND MINI MILTON KEYNES.
They came back with the diagnostic that only the rear left air strut was faulty,the right rear air strut,compressor and valve were perfectly fine.Cost of the repair 1400£ for the left rear air strut. I have decided to change the other rear air strut as well as a good practice.
Car drives perfect.
I have contacted Sytner BMW Luton for an explanation and to refund me the money for the diagnostic that I’ve paid them to give me an professional diagnostic and they are not willing to do it because they are saying that AUTOWERX MILTON KEYNES it’s not an BMW approved garage and they are saying that they would have advised to replace both air struts,compressor and valve.
Their diagnostic clearly said that everything that I’ve mentioned above was faulty.Bill for the repairs almost 7700£.
Due to their diagnostic my warranty declined the claim on the first instance and accepted to pay for one air strut after I have given them evidence from the other garage that I used.
I now wonder if they did the repairs that they said on the other occasions that I had my car with them.
Last year they said that the gearbox was faulty and they changed it ,that costed me over 7000£ again.I will now take the vehicle to AUTOWERX to check if the gearbox it’s new taking in consideration that I’ve only done just over 10000 miles since they replaced it.
At another time they said that the electronic unit were you plug the car in to charge it was faulty,they changed it ,costed me over 2000£.
I’m now doubting all of this.
Be careful with this garage.
I hope that someone higher that a manager on their branch will see my review and contact me about it because the customer service and the others there are useless.
Anyone willing to contact me about this and to share proof off all this please do so on 07398721383.
I’ll be more than happy to share.
I have attached pictures with the car now,no compressor and no valve has been replaced.
Ionut Costea

All the team it’s doing a great job to understand and help the client

Brilliant service, as always, from both Dan & also Jamil who mainly handled my purchase of my new car.

Very relatable and easy people to deal with, who gave me a fair price on my car & a fair price on the new car. Hand over was done promptly and effortlessly, with a special mention to Jaz, who also facilitated the removal of equipment from my old car. Forth car I’ve purchased from here and probably won’t be the last.

From popping into the showroom to collecting the car. The whole process was made simple, informative yet very professional. I had to wait a year for my car, I was kept informed from the time I placed a deposit, the wait time, the build date, delivery process and when the car arrived at the showroom. Not forgetting the price increase. All the additional options available after delivery. I want to thank Mr. Tony Gair for all the informative videos and patience/ advice when going through deciding the specifications for the actual build. I would highly recommend Tony to anyone wanting to purchase a B.M.W.

Helpful and friendly staff, listened to my needs, offering a great service.

You took the time to help me pick the right model for me, and I came back over two days to look at three different cars, which was very helpful
The sales team and staff were very patient, my car was also in for repairs and they also gave great service