I was there early and was seen on time by Tracy who explained the service and how long it was expected to take. I was very happy it was done within the time and also the precautionary notes about what... Voir plus
Établissement
Changer d'établissement501 Dunstable Road, LU4 8QN Luton, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very professional and first class customer service from Jason Webster. Factory recall sorted with minimal fuss and courtesy car arranged. Keep up the good work
I took my car in to get a recall rectified on my car, took the day of work, when I was told my car was ready to collect I turned up to be told a list of things that needed doing on the car, when the c... Voir plus
I have used Sytner BMW MINI Luton service since 2019, when it was still Specialist Cars and this year 2026 bought a new MINI from them as well. The staff are always really helpful and provide... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
501 Dunstable Road, LU4 8QN, Luton, Royaume-Uni
4,3
Excellent
206 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
professional help with the paperwork
professional help with the paperwork, showing good product and systems knowledge
2 novembre 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your feedback, Mr Lindsay. We're glad we were able to help. Thank you for choosing Sytner Luton BMW.
All staff were attentive and helpful
All staff were attentive and helpful - explained everything and tried to create the best deal for me on a new car
29 septembre 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your review, David. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your new car and look forward to seeing you again soon.
Staff very friendly and informative
Staff very friendly and informative. gave strong advice and we got the car we wanted
22 septembre 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your 5 star review. We are delighted to hear that our staff were able to help you find the right car, thank you for choosing Sytner Luton.
Tony Gair was very helpful…
Tony Gair was very helpful ,professional and was easy to contact
My whole experience of dealing with the whole team and Dan was excellent
31 août 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Mr Hester. We are delighted to hear that you had a great experience with our team at Sytner Luton BMW. We hope to see you again soon.
Excellent Service and Professionalism
From the moment of walking into the dealership first time, the welcome and professionalism has been second to none. The service and support provided by Elliot since day one has ensured me of making the right decision buying from Sytner Group.
30 août 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Shannon. We are delighted to hear that you have had such a positive experience with us here at Sytner Luton BMW. We strive to provide the highest level of customer service and it is great to hear that Elliot has been able to make your experience so enjoyable.
I have bought an approved BMW from the…
I have bought an approved BMW from the dealership
I must report how satisfied I am with services of the sales staff
I am specially impressed with the sales consultant Mr Jamil Hamif
I booked the car on telephone without even seeing it test drive
Jamil was very polite and his conversation with me was so effective and reassuring that I had no
doubt about the trustworthy of the dealership I think any dealership would be proud and fortunate to have a sales staff like Jamil. He was extraordinary Similarly his Managers were also very good and efficient and fully understand the customers worries etc and how to deal with that
Overall I am very happy and have no hesitation in recommending Sytner BMW Luton to anyone thinking of buying any BMW car
28 août 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Dipak. We are delighted to hear that you had such a positive experience with our sales staff, especially Jamil. We strive to provide the best customer service possible and it is great to hear that we have achieved this.
Bmw 320i…
I would like to thank Elliott for his help and going above and beyond with the car. I will definitely be looking forward to returning in the future
Regards
Gary
21 août 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Gary. We are delighted to hear that Elliott was able to provide you with an excellent service and that you will be returning to Sytner Luton BMW in the future. We strive to ensure that all of our customers have the best possible experience when visiting us and it is great to hear that we have achieved this. We look forward to seeing you again soon.
Very friendly and informative
Very friendly and informative, would recommend to family and friends.
16 août 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind review, Linda. We are delighted to hear that you had a positive experience with us at Sytner Luton BMW. Our team strives to provide the best customer service and we are pleased that you found them to be friendly and informative. We appreciate your recommendation and hope that you will continue to choose us for all your BMW needs. Thank you for your support.
BMW i3 serviced at Sytner
I had my BMW i3 serviced at Sytner.
I have since found that the air conditioning pollen carbon filter had not been changed. I took the filters, there are two, into the service department asked them if these are replaced in the service as the items I took out of my 2018 model looked like they had never been replaced. The service agent said they never replace pollen filters in BMWs. I then asked what was the £56 charge for a microfilter for then? She said it was for an oil filter, even though there was a separate charge of £14 for the oil filter. She then looked at the number on my removed dirty filters and said that didn’t match part number on my receipt so could not be the same thing. I left still not establishing what the microfilter was actually for. When I got home I looked up the BMW part number online to find that it was indeed the pollen carbon filter x 2. I now don’t trust Sytner BMW as they lied to my face! I am now wondering if they even serviced the car at all and just took £350 off me for doing nothing.
21 août 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
We are sorry to hear about your experience at Sytner Luton BMW. We take customer service very seriously and we would like to invite you to contact our Aftersales Manager, David Hall (DavidHall2@sytner.co.uk), to discuss your concerns further. We would like to investigate this further and ensure that you receive the service you deserve. Thank you for taking the time to share with us.
Great Communication - Great Car
Great communication.
Friendly and knowledgeable staff.
Mr Tony Gair made the whole process as easy and straightforward as possible.
This was especially important as I travelled down over 500 miles from NE Scotland to collect the car.
Even more so as I first made contact with him whilst I was thousands of miles away in the Balkans.
The car was exactly as he had described in the personal presentation video he had sent me. Immaculate both inside and out.
This was not an easy straightforward purchase, but it was well worth the trouble.
I am delighted with the car and the whole purchase experience with Sytners.
14 août 2023
Réponse de Sytner Group - Sytner Luton BMW
Wow - what a story. We're very pleased we were able to help, Bob. Thank you for taking the time to share with us.
I visited Sytner Luton on the off…
I visited Sytner Luton on the off chance of just looking at a car. Needless to say, the team were amazing and I ended up buying one. I was looked after mainly by Hee and some of his colleagues- they were genuinely helpful, patient with all my questions, informative and overall made the process really easy and effortless. I was really satisfied with the service on the day and the follow up when I returned to pick up the vehicle, which included helping my get my service plan in place. I’m delighted with the car and would highly recommend the dealership to others.
10 août 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Siobhan. We are delighted to hear that you had such a positive experience with us at Sytner Luton. We strive to provide the best customer service and it's great to hear that Hee and his colleagues were able to make the process so effortless for you. We look forward to seeing you again soon.
Louis was great 👍🏾
Louis we great dealing with us, finding the right car and finance for us
11 août 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words about Louis and Sytner Luton BMW. We strive to provide the best customer service and ensure that our customers find the right car and finance for their needs. We are delighted to hear that Louis was able to help you in this regard and that you had a great experience. We hope that you are enjoying your new car and that you will come back to us in the future for any of your motoring needs. Thank you again for your review.
Excellent service from the BMW team at Luton
Excellent service from the BMW team at the Luton branch, especially Hee Kiat Goh who was very knowledgeable about the products and took the time to understand my requirements and not just rush for a sale. Also the communication from all the team was excellent throughout. I would definitely recommend the Luton branch for further transactions.
Many thanks to all at BMW Luton.
John
4 août 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, John. We are delighted to hear that you had a great experience with Hee and the team at Sytner Luton. We strive to provide the best customer service and it's great to hear that we achieved this for you. We appreciate your recommendation and look forward to seeing you again soon.
I would like to give a big shout out to…
I would like to give a big shout out to Ash who made the while experience super great and I gave him more than 10 out of 10. They treated me so well and the process was great and I would recommend them to anyone.
31 juillet 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Mr Kazmi. We are delighted to hear that you had such a positive experience with Ash at Sytner Luton. We strive to provide the best customer service and it is wonderful to hear that we have achieved this. We are so pleased that you would recommend us to others and we look forward to welcoming you back in the future. Thank you for your support.
Very good explanation & advice on cars
25 juillet 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your 5 star review, Mr Jathol. We are delighted to hear that you had a positive experience with us at Sytner Luton BMW. We strive to provide our customers with the best possible advice and explanation when it comes to cars, and it is great to hear that we have achieved this. We hope that you will continue to choose us for all your car needs in the future. Thank you for your kind words.
Good sales experience, with a few issues to follow but Dan was keen to resolve these.
Sales experience was better than other sites visited. A few issues occured during staff holiday and some missed calls/emails, but Dan was keen to address this and resolve which is reassuring and would encourage me to return in future.
30 juin 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
We are sorry to hear about your experience with Sytner Luton BMW. We take customer service very seriously and have asked our Used Car Manager, Dan Tucker, to reach out to you shortly to discuss your experience.
Louis was very helpful and professional
9 juillet 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Ray. We are delighted to hear that Louis was able to provide you with a professional and helpful service. We hope to see you again soon and wish you all the best.
Excellent service
30 juin 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your excellent review, Judy! We are delighted to hear that you had a great experience with Sytner Luton BMW. We strive to provide the highest level of customer service and it's great to know that we have achieved this. We hope to see you again soon and we look forward to providing you with the same level of service in the future. Thank you for your kind words and for taking the time to leave us a review.
Positive experience
Friendly, helpful and professional staff. Easy to do business with and good communication throughout purchase of a new vehicle. Positive experience overall.
20 juin 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your 5 star review of Sytner Luton BMW. We are delighted to hear that you had a positive experience with us. Our team strives to provide the best customer service and we are pleased that you found them to be friendly, helpful and professional. We understand that buying a new vehicle can be a daunting process, so we are glad that you found it easy to do business with us and that our communication was good. We look forward to welcoming you back in the future.
Lovely new car
A very good experience with the Luton branch, the car arrived much earlier than originally stated and all technical questions were explained and answered well.
22 juin 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your 5 star review of Sytner Luton BMW. We are delighted to hear that you had a good experience with us and that your car arrived earlier than expected. Thank you for your kind words and we look forward to seeing you again soon.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.