BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
491 avis
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I received a friendly welcome and my…
I received a friendly welcome and my car was checked in for its service straight away. I was told it would be around 2 1/2 hours and it was ready right on time, I was kept up dated the whole time I was there and the car had a complimentary clean and vac, great service.
10 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Emma, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that you received a friendly welcome and that your service was completed promptly and efficiently. It’s wonderful to know you appreciated the updates throughout and the complimentary clean and vacuum. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Experience of Service at Sytner
Thought the 'Meet and Greet' reception good.
Was waiting a fair length of time to then be seen by an advisor but as soon as I mentioned this, another advisor came over to see me and carried out a short check-in.
Although I had not specified a 'waiting' service, as the advisor realised I was intending to wait, she was able to transfer me to this service.
I received the video survey, which was informative,
The car was serviced within the timeframe predicted, all the agreed items having been attended to. It turned out that the car had failed the MoT due to a damaged tyre but the advisor made immediate enquiries to find out if you had the tyre in stock, which you had, and the tyre was subsequently replace in a reasonable time period.
I was able to wait and was able to undertake several tasks on my lap top while I was waiting in comfortable surroundings.
My car was returned, having been cleaned and washed, and I was able to return home by mid afteroon.
All very satisfactory.
29 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Richard, Thank you for your detailed and positive feedback. We are pleased to hear that you found our ‘Meet and Greet’ reception welcoming and that the advisor was able to accommodate your waiting service promptly. It’s great to know the video survey was informative and that your car was serviced within the expected timeframe. We’re also glad you enjoyed the comfortable surroundings while waiting and that your car was returned clean and ready for your journey home. Kind regards, Sytner Stevenage BMW Team
Had a great experience
Had a great experience with my recent car service. I especially want to thank Ben Lau for his excellent service. He took the time to go through the service report thoroughly, and his clear explanations made everything easy to understand. Great customer service!
4 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Samuel, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ben Lau provided you with excellent service and clear explanations during your recent car service. It’s wonderful to know that our team made the process easy to understand and ensured you felt well informed. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Good, friendly service
Professional service, done in an efficient, timely fashion
2 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Darren, for your kind words. We’re delighted to hear you found our service professional, efficient, and timely. It’s always our aim to provide the best experience for our customers. We truly appreciate your feedback and look forward to welcoming you back to Sytner Stevenage BMW.
They were realistic with the time it…
They were realistic with the time it would take to carry out the repairs. They kept me informed. The short video showing the condition is a nice touch. Stephen was very helpful.
2 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear David, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our communication clear and appreciated the realistic timeframes for your repairs. It’s great to know the short video was a helpful addition, and that Stephen provided the assistance you needed. Your satisfaction means a great deal to us, and we’re pleased to have met your expectations. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Lisa, thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful. It is always our aim to provide excellent service and ensure every customer feels valued. We truly appreciate your positive feedback and look forward to welcoming you again soon.
Nice experience
All staff were very efficient, except for I asked for my key battery to be changed but unfortunately they forgot 😕
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Neil, thank you for your kind words regarding the efficiency of our team. We sincerely apologise for the oversight concerning your key battery replacement and understand how frustrating this must have been. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope that, despite this, your overall experience with Sytner Stevenage BMW was positive. Please do not hesitate to get in touch if there is anything further we can assist you with.
I have been a customer with BMW…
I have been a customer with BMW Stevenage when it was originally BMW Specialist Cars Stevenage since 2008 as I followed Paul Humphery from Sales who was originally at BMW Milcars Golders Green, London when we first met after our unpleasant visit to BMW Watford in 2000.
Since year 2000 I have travel far as our Watford local Sales and Service branch was not customer friendly and as its proofed, the Sales dept no longer exist. Have tested the Service Dept and service not changed.
Sytner Group Stevenage Service Dept is excellent to dated. In our recent visit to BMW service dept, I was attended by Ben Lau who really looks after their customer.
30 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Cheung, Thank you for your continued loyalty to BMW Stevenage since 2008 and for sharing your experience. We are delighted to hear that Paul Humphrey and Ben Lau have provided you with exceptional service over the years. It is wonderful to know that our team consistently meets your expectations and that you feel well looked after. Your kind words are greatly appreciated, and we hope to maintain this high standard of care for many years to come. Kind regards, Sytner Stevenage BMW Team
Excellent experience with finding what…
Excellent experience with finding what car I wanted that had the spec of the car I wanted .
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Robert, Thank you very much for your kind words. We are delighted to hear that you had an excellent experience finding a car with the exact specifications you desired. It is always our aim to ensure our customers leave completely satisfied with their choice. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Very attentive staff and friendly
Very attentive staff and friendly, helpful through from check in at reception onto Ben at service interface and Nick carrying out pre service checks.
Good feedback when asked a couple questions.
Just to mention I did find booking a little difficult as I think Faye was on her own that day and there were a lot of calls going in.To her credit she came back to me later in day when I was beginning to think of giving up.
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Keith, Thank you very much for your kind words and detailed feedback. We’re delighted to hear that Ben, Nick, and the team provided attentive and friendly service throughout your visit. It’s great to know that Faye managed to get back to you, we appreciate your understanding. Your comments are truly valued, and we’re pleased that you felt well supported from check-in to pre-service checks. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
My vehicle had a Safety Recall
My vehicle had a Safety Recall, with reference to the Air Conditioning Wiring Harness - & this matter was acted upon & resolved very promptly, efficiently & professionally at BMW Stevenage.
19 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Bikash Acharya, Thank you very much for your kind words and positive feedback. We are delighted to hear that the safety recall regarding the Air Conditioning Wiring Harness was dealt with promptly, efficiently, and professionally. At Sytner Stevenage BMW, we strive to provide the highest standard of service to ensure our customers’ safety and satisfaction. Your recognition means a great deal to our team. We look forward to continuing to support you and your vehicle in the future. Kind regards, Sytner Stevenage BMW Team
From Hybrid to Electric the easy way.
My wish to progress from Hybrid To fully electric caused me some initial trepidation.
That concern was soon overcome by the sensitive and professional customer service provided by the team.
I am now the proud owner of a BMW iX1. Special mention must go to Chris Chipperfield and Molly Taylor. The after sales service continues with regular teach ins to make sure I understand all the new technology. A great experience.
25 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, John, for your wonderful review. We’re delighted to hear that Chris and Molly provided such attentive and professional support during your transition to a fully electric BMW iX1. It’s fantastic that the after-sales service and regular teach-ins have helped you feel confident with the new technology. Your kind words mean a great deal to the team, and we’re thrilled you had a great experience with us at Sytner Stevenage. Enjoy your new BMW!
Was kept fully informed about the progression of the car
Was kept fully informed about the progression of the car. Delivery on the day was seamless, but the instructions on how the car works was a bit overwhelming. I have been driving the car for about two weeks and it’s been a joy. Still trying to figure out all the car can do.
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear John, thank you for your kind words and for sharing your experience with us. We’re delighted to hear that the delivery process was seamless and that you’re enjoying your new BMW. We appreciate your feedback regarding the instructions and understand that modern vehicles can be quite complex. It’s great to know you’re discovering all the features at your own pace. Wishing you many enjoyable journeys ahead in your car. Thank you once again for choosing Sytner Stevenage BMW.
Very professional service
From the moment I met the salesperson until the time I collected the car the whole process and all the people I met were very professional. The salesperson was incredibly knowledgeable and listened to my requirements. A suitable car was sourced very quickly once I decided I wanted to purchase a BMW. Communication throughout was exemplary and I would have no hesitation in returning to Sytner Stevenage in future. First class job!
26 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Gary, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that our team provided professional and knowledgeable service throughout your purchase. It’s wonderful to know that communication met your expectations and that you found the perfect car so swiftly. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Sytner BMW at Stevenage - a great experience
I always enjoy bringing my car to Sytner BMW at Stevenage. The greeting and helpfulness of the Reception Team is always top notch. Ben Lau was the designated liaison between me and the Service Team. I have been with Ben before and he is always polite and well informed and keeps me up to date in a timely way with progress regarding the work on my car. Any queries I might have are always dealt with quickly by Ben and explained to me.
Thank you
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Jane, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner BMW Stevenage. We are delighted to hear that Ben and the Reception Team consistently provide you with polite, helpful, and timely service. It is wonderful to know that your queries are addressed promptly and clearly. Your continued trust and support mean a great deal to us. We look forward to welcoming you back in the future. Best regards, Sytner BMW Stevenage Team
Excellent client service from Sytner Stevenage
I had a major problem with my BMW 750i.
The level of customer service I received from Sytner Stevenage was 100% excellent in all respects from diagnosis through to completion of the repair.
I would like to offer my sincere thanks to three of the Sytner Stevenage team members who looked after all my needs through the entire process:
Nick Mitchell - Service Manager
Oliver Nash - Service Advisor
Manoli - Receptionist
30 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nick, Oliver, and Manoli provided you with excellent customer service throughout the diagnosis and repair of your BMW 750i. It is always our aim to ensure every customer feels well cared for, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Stevenage in the future. Kind regards, The Sytner Stevenage Team
Booking online was straight forward
Booking online was straight forward, easy drop off and pick up….
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mr Siney, Thank you very much for your kind words. We are delighted to hear that you found the online booking process straightforward and that the drop off and pick up were easy for you. It is always our aim to provide a seamless and convenient experience for our customers. Your positive feedback is greatly appreciated and motivates our team to maintain the highest standards. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
Great service from drop off to pick up,
My car and myself were looked after by Faye in reception, Liam in the service department and Nick in the workshop. They kept me fully informed of my car’s progress. They were very professional, friendly and welcoming to me,
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Deborah, Thank you very much for your kind words. We are delighted to hear that Faye, Liam, and Nick provided you with such a professional, friendly, and welcoming experience. It is wonderful to know you felt well looked after and kept fully informed throughout your car’s service. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Courteous and helpful reception staff.
14 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear David, Thank you very much for your kind words regarding our reception team. We are delighted to hear that you found our colleagues courteous and helpful during your visit. It is always our aim to provide a warm and welcoming experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW Team
Great professional and friendly…
Great professional and friendly customer experience. No pressure selling. Mathushan helped me find the ideal car to suit my needs and budget.
I couldn’t be happier.
20 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Hugh, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Mathushan was able to assist you in finding the perfect car to meet your needs and budget. It’s wonderful to know you appreciated the professional and friendly service without any pressure. Your satisfaction means a great deal to us, and we’re thrilled that you couldn’t be happier with your purchase. Best wishes from all of us at Sytner Stevenage BMW.
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