BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
491 avis
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Staff was very helpful and had good…
Staff was very helpful and had good communication.
25 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that our staff were helpful and maintained good communication throughout your experience. It is always our aim to provide excellent service and ensure our customers feel valued and well-informed. Your positive feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Ash was professional and thorough
Ash was professional and thorough. Great service!
22 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Robert, Thank you very much for your kind words. We are delighted to hear that Ash provided you with professional and thorough service. It is always our aim to ensure every customer receives a great experience, and your feedback is truly appreciated. We hope to welcome you back to Sytner Stevenage BMW in the future and continue to meet your expectations. Your support means a great deal to us. Best wishes, The Sytner Stevenage BMW Team
Great process, but can’t clean a car!
The WhatsApp discussion and way of communicating was great. Customer service team or the team I booked with was super easy.
Video of service was great, information they gave was informative.
Only negative. Your guys really don’t know how to clean a car!! It looks worse based on a half ar*ed job.
Wheels filthy still, water marks on paint and windows not done. Hoovered mats and seats but not wiped or dusted anywhere by looks of it.
Wipes/clothes they’ve used left in car also.
Emily day was great.
Home collection via Raj was great also.
21 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Ashley, thank you for your detailed feedback and for recognising the efforts of Emily and Raj. We’re pleased to hear you found the WhatsApp communication and video service informative and convenient. However, we sincerely apologise that the car cleaning did not meet your expectations. Your comments regarding the cleanliness and attention to detail are noted, and we appreciate you bringing this to our attention. We value your support and hope to provide a better experience in the future.
Friendly staff
Friendly staff, Oli, kept me informed of the complete procedure from start to finish.
20 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Oli provided friendly and clear communication throughout the entire process. It is always our aim to keep customers fully informed and comfortable from start to finish. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Good car but awful service
Good car but awful service.
It seems once they have your money they are not interested
I had to do all the chasing they never return calls and was told my car would be put on car transporter as It was in wales
When I took delivery it had done almost 400 miles more
I have used Stevenage bmw for over 15 years even when it was specialist cars
I will never use them or recommend them again.
17 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Anthony, We are truly sorry to hear about your disappointing experience with our service. It is certainly not the standard we aim to provide, especially to a valued customer of over 15 years. We appreciate your feedback and understand your frustration regarding the communication and mileage concerns. We would like to invite you to contact our Used Car Sales Manager, Ben Johnson, at benjohnson3@sytner.co.uk to discuss this matter further and see how we might address your concerns. Kind regards, Sytner Stevenage BMW
Excellent service as usual.
17 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mark, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you continue to receive excellent service from our team at Sytner Stevenage BMW. It is always our aim to provide a consistently high standard of care and attention to all our customers. Your continued support and positive feedback are greatly appreciated. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Good welcome
Good welcome, quick and informed throughout. And a curtesy car.
17 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Brian, Thank you very much for your kind words. We are delighted to hear that you felt welcomed and appreciated the quick, informed service provided by our team. It’s also great to know that the courtesy car added to your positive experience. Your feedback means a great deal to us and encourages everyone at Sytner Stevenage BMW to continue delivering excellent service. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
I am happy to give 5 stars to Sytner…
I am happy to give 5 stars to Sytner Stevenage . Friendly staff provide helpful Customer service, competent, efficient technicians and competitive prices. I have used this garage for many years, which is testament in itself. I would particularly like to thank Emily and Raj for their help and kindness on 15/04/26
15 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mrs Checkley, Thank you very much for your kind 5-star review. We are delighted to hear that our friendly staff, including Emily and Raj, provided you with helpful and kind service. It is wonderful to know that our technicians and competitive prices have earned your trust over many years. Your continued support means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Stevenage BMW. Kind regards, The Sytner Stevenage Team
Helpful and polite staff
17 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We are delighted to hear that you found our staff both helpful and polite during your visit to Sytner Stevenage BMW. Providing excellent customer service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. Your positive feedback means a great deal to the entire team. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Thank you once again for your support.
Processed immediately on arrival
Processed immediately on arrival.
Helpful and efficient staff both at reception and service desk.
Car ready at roughly time it was promised
Pre paid service package makes services less painful.
Had to chase for results of damage images sent to body shop and they could have been fuller. Hence removal of one star.
9 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Linda, thank you for your kind words regarding our helpful and efficient team, as well as the prompt service you received. We’re pleased to hear your car was ready on time and that the pre-paid service package made the experience easier. We do apologise that the damage images sent to the body shop were not as detailed as you expected. Your feedback is greatly appreciated and helps us strive to improve our communication. We hope to welcome you back in the future.
Excellent service with very friendly staff.....car looked spotless when we picked it up. Will continue to recommend Sytner
Excellent service with very friendly staff
7 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Pearl, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced excellent service and found our staff to be very friendly. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback truly means a great deal to us, and we look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
Excellent service from true professionals
Excellent service from true a professional team from start to finish,
They keep me well informed and even have great coffee to boot.they keep my car running like a Swiss watch.
Setting the standard for all to follow.
7 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Ian, thank you ever so much for your kind words and fantastic review. We’re delighted to hear that our team provided you with excellent service and kept you well informed throughout. It’s wonderful to know that you appreciate the attention to detail we put into maintaining your car, as well as the coffee! Your praise means a great deal to us, and we’re honoured to be setting a standard that you value. We look forward to welcoming you back soon.
Treated as a person than a job number
Treated as a person than a job number. Kind and warm staff from the person who said hello to me when i was making a coffee to the everyone in the reception area. I will be coming back.
8 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Jayabala, Thank you ever so much for your kind words. We are delighted to hear that you felt valued as a person and appreciated the warm and friendly atmosphere created by our team. It’s wonderful to know that even the small moments, like a simple hello, made a positive impression. Your support means a great deal to us, and we very much look forward to welcoming you back to Sytner Stevenage BMW in the near future. Best wishes, The Sytner Stevenage BMW Team
I found this garage to be helpful
Ben in the garage service department very polite and professional. Wrighty in sales great, straight forward and honest to deal with, Lewis in the Mini sales department equally as good, easy to deal with. So overall a very good all round service
2 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Francis, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ben, Martin Wright, and Lewis provided you with polite, professional, and straightforward service. It’s wonderful to know that you found the entire team easy to deal with and that your overall experience was very positive. Your feedback is greatly appreciated and serves as a fantastic encouragement to everyone at Sytner Stevenage BMW. Kind regards, The Sytner Stevenage BMW Team
Superb service from Ash on the service…
Superb service from Ash on the service desk and indeed Paul the Master Technician and his knowledge. Porsche and other premium automotive manufacturers should take a leaf out of the way BMW/Sytner run their service departments. Exceptional.
1 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you ever so much for your kind words and for recognising the efforts of Ash and Paul. It is truly rewarding to hear that our service team’s knowledge and dedication have made such a positive impression. We take great pride in delivering exceptional care and are delighted that you feel we set a high standard within the premium automotive sector. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. Kind regards, Sytner Stevenage BMW
Excellent customer service
1 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Phil, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our customer service excellent. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Excellent service
Excellent service, quick amd reliable. Great customer service.
27 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mr Hartley-Morris, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that you found our service to be excellent, quick, and reliable. Providing great customer service is something we take great pride in, and it is wonderful to know that this was reflected during your visit. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Stevenage BMW Team
Olli was very helpful
Olli was very helpful. Hopefully the problem has been resolved as a result
11 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Eric, Thank you very much for your kind words. We’re delighted to hear that Olli was able to assist you during your visit. It’s always our aim to provide excellent service and support to our customers. We sincerely hope that the issue has been fully resolved and that you are now enjoying your BMW without any further concerns. Should you require any assistance in the future, please do not hesitate to get in touch. Best wishes, The Sytner Stevenage BMW Team
Overy good customer service
Overy good customer service. Kept me informed throughout the day.
The car came back nice and clean as well.
27 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Matt, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that you appreciated the customer service and that we kept you well informed throughout the day. It’s also great to know that your car was returned to you in a clean and tidy condition. Your feedback means a lot to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
I do think the waiting area could be…
I do think the waiting area could be made a little more comfortable . Especially when been there quite awhile
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Miss Louis, Thank you for your feedback regarding our waiting area. We appreciate you taking the time to share your thoughts and understand how important comfort is, especially during longer visits. Your comments are valuable to us, and we are pleased you chose Sytner Stevenage BMW. Should you have any further suggestions or require assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back again soon. Kind regards, Sytner Stevenage BMW Team
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