BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
491 avis
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Whilst the staff at Sytner Stevenage…
Whilst the staff at Sytner Stevenage were nice people, I really am disappointed in the outcome from my visit for an MOT. I was told that my car failed on an indicator lamp unit within the door mirror not working, the part wasn’t in stock so they would need to order it. I was quoted £200 for the repair and a 5 hour wait for the part to arrive, as I couldn’t drive my car with no MOT.
I informed the staff member that my car has MOT protect and I shouldn’t have to pay. I was told that water ingress was the problem and that wasn’t covered by MOT protect. What an absolute joke.
What’s the point in paying for MOT protect if all you’re going to do is wriggle out of it? I didn’t design and manufacture the indicator unit, so how is water ingress my fault? If you are unaware, it rains a lot in the UK and I don’t see this as my fault.
I had to walk around Stevenage for 4 hours, wasn’t offered a courtesy car and all I was offered was £20 off the price of the MOT. Wow thanks, you’ve pulled my pants down on the MOT protect and smacked me on the backside with 20 quid off.
I am just not impressed and will follow this up with BMW directly.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Dan, We apologise for the disappointment caused during your recent visit. We understand your frustration regarding the MOT Protect coverage and the inconvenience experienced. Please be assured that we aim to provide clear information and support to all our customers. We would like to invite you to contact our Head of Aftersales, Alun Clarke, at alunclarke@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Stevenage BMW
Mini service department experience
The Mini service department is comfortable and customer focused. Steve dealt with my service; he was extremely helpful and patiently explained the required work in detail. All in all an excellent experience.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear David, Thank you very much for your kind words. We are delighted to hear that Steve provided you with helpful and patient service, and that you found the MINI service department comfortable and customer focused. It is always our aim to ensure every customer has an excellent experience, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Excellent Service advisor
The service reception staff were very friendly and welcoming on arrival and I met the Service advisor allocated to my vehicle very promptly. The Service advisor, Oliver, was brilliant and guided me through the plan for my car during service, kept me updated and explained all the results from the health checks on my vehicle clearly and informatively.
This was all completed within the timescale they set out, which is always a bonus when you are waiting onsite - it’s just a shame that the coffee machine was out of order for the whole 90 minutes that I was waiting for my car to be returned to me.
20 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Melanie, Thank you for your kind words regarding Oliver and the service team at Sytner Stevenage BMW. We are delighted to hear that you found the service advisor helpful and informative, and that your vehicle was ready within the expected timescale. We do apologise for the inconvenience caused by the coffee machine being out of order during your visit. Your feedback is greatly appreciated, and we hope to welcome you back soon for an even better experience. Kind regards, Sytner Stevenage BMW Team
Peter Panico and the team were brilliant.
Peter Panico and the team were absolutely fantastic - great job and a pleasure to deal with. Thank you!
18 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Jovan, Thank you very much for your kind words. We are delighted to hear that Peter Panico and the team provided you with a fantastic experience and that dealing with us was a pleasure. Your positive feedback means a great deal to everyone at Sytner Stevenage BMW. It is always our aim to deliver excellent service, and we are thrilled to know we met your expectations. We truly appreciate you taking the time to share your experience. Kind regards, Sytner Stevenage BMW Team
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Stephen, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team friendly, competent, and skilled. It is always our aim to provide excellent service and ensure every customer feels valued. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Ashfaq in service was extremely helpful…
Ashfaq in service was extremely helpful and made sure I was kept up to date with progress and had my car ready to collect the requested time
16 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Neil, Thank you very much for your kind words. We are delighted to hear that Ashfaq provided you with excellent service and kept you well informed throughout the process. It’s wonderful to know your car was ready for collection at the requested time. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff excellent and very helpful. It is always our aim to provide the highest level of service, and your positive feedback truly means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Excellent service on all levels
Excellent service on all levels. Highly recommend this company.
3 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that you experienced excellent service on all levels during your visit. It is always our aim to provide a high standard of care and attention to every customer, and your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Stevenage BMW in the future.
Réponse de Sytner Group - Sytner Stevenage BMW
Dear James, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and professional, and that your buying experience was a positive one. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Very welcoming
Very welcoming, well presented work place and great feedback through complimentary vehicle Heath check. Thank you
28 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Sam, Thank you very much for your kind words. We are delighted to hear that you found our workplace welcoming and well presented. It’s wonderful to know that the complimentary vehicle health check provided you with valuable feedback. Your positive feedback means a great deal to the entire team at Sytner Stevenage BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
5 star customer service!
I recently bought my car through Declan Andrews at Sytner BMW and honestly, the whole experience was brilliant from start to finish.
I’ll be honest — before coming here, I’d had a negative experience elsewhere that left me feeling undervalued and not really listened to, so I was a bit cautious. But Declan completely changed that for me. From the first conversation, he was genuine, approachable and actually took the time to understand where I was coming from and what I needed from a car.
I initially went in wanting a 2 Series, as that was what I had my heart set on. But after talking through my job and day-to-day needs, Declan quickly (and clearly) explained the practicality side of things and why a 1 Series M Sport would actually suit my lifestyle better. It wasn’t about upselling — it was about making sure the car worked for me. That really stood out.
He worked with me and for me to find the perfect 1 Series M Sport, making sure it matched what I wanted in terms of spec, look and performance. He genuinely went above and beyond to get it right. I never felt pressured — it felt like he actually cared about making sure I drove away in something that suited my work and personal life properly.
His communication was spot on throughout. Always keeping me updated, always easy to get hold of, and explaining everything clearly and professionally. After my previous experience elsewhere, that level of service meant a lot.
I’m now in the process of getting everything connected in my new car and I’m genuinely so excited. It just makes it even better knowing how smooth and positive the whole journey has been.
Because of the service HE provided, I can honestly say I’ll be staying with BMW. Declan restored my faith in the process and delivered customer service that was genuinely top level.
If you’re thinking about getting a BMW, definitely speak to Declan at Sytner BMW Stevenage. You won’t regret it.
27 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, for your wonderful feedback. We’re delighted to hear that Declan provided such a genuine and attentive service, restoring your faith in the car-buying experience. It’s fantastic that you found the perfect 1 Series M Sport to suit your lifestyle and that the whole process was smooth and positive. Your kind words mean a great deal to us, and we’re thrilled you’re enjoying your new BMW. Wishing you many happy miles ahead!
Customer service
Customer service, excellent! Thank you for an enjoyable experience 😁
27 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Terry, for your kind words. We’re delighted to hear you had an enjoyable experience with our customer service. It’s always our pleasure to provide excellent support. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Stevie, Thank you very much for your kind words. We’re delighted to hear that you enjoyed our waiting area and appreciated the complimentary coffee and tea. It’s always our aim to provide a comfortable and welcoming environment for all our customers. Your positive feedback means a great deal to the team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Stevenage BMW Team
Friendly staff
Friendly staff, good Parkin space, job done on time and refreshment were to good standard
23 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear George, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that you found our staff friendly, appreciated the parking facilities, and that your job was completed on time. It’s also wonderful to know that the refreshments met your expectations. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Straightforward and efficient service.
24 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Alan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service straightforward and efficient. It is always our aim to provide a seamless experience for our customers, and your feedback is greatly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Stevenage BMW. Best regards, The Sytner Stevenage BMW Team
Always a joy to have my car serviced at…
Always a joy to have my car serviced at Sytner Stevenage; the team make great customer look effortless, thanks in part to their genuine enthusiasm and desire to help. Both Me Nash and more recently Liam have been extremely helpful, carefully walking me through any concerns.
I can’t recommend this place highly enough - thank you
Gilly McFarland
25 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Gilly, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that both Me Nash and Liam have provided you with such attentive and helpful service. It’s wonderful to know that our team’s enthusiasm and dedication have made your visits enjoyable. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
The service from booking to the mot
The service from booking to the mot, was very seamless. Ben was able to explain to me through out every step. The problem was fixed the following day. excellent service,
20 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Charity, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Ben was able to guide you through every step and that the service from booking to the MOT was seamless. It’s wonderful to know the problem was resolved promptly and that you found our service excellent. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Great service and staff
Great service
Booked last minute for a MOT on my M2 . Dropped off ready to pick up next day perfect service at no extra cost over std MOT .
Really enjoy talking to the lady on reception at service centre very good at her job and friendly service.
24 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mr Rochford, Thank you very much for your kind words and for choosing Sytner Stevenage BMW for your M2’s MOT. We’re delighted to hear that you found our service efficient and that the drop-off and collection process was convenient. It’s wonderful to know that our reception team made a positive impression with their friendly and professional approach. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Excellent service experience with Liam…
Excellent service experience with Liam at Sytner BMW.
23 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Caroline, for your kind words. We’re delighted to hear you had an excellent service experience with Liam at Sytner BMW. Your feedback is greatly appreciated and motivates us to continue providing the highest standard of care to all our customers.
A very positive experience
From beginning to end the communication has been really good. Very friendly and helpful. Plenty of time spent with us. Very clear and informative about the car. Absolutely no pressure selling. All staff were friendly and attentive. The process of picking the car and collecting it was very smooth.
21 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Anna, thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that our team provided friendly, helpful, and informative service throughout your visit. It’s wonderful to know you felt no pressure and that the entire process was smooth and enjoyable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new car. Warm regards from all of us.
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