Jason at Tring made the experience really easy and seamless. He spent time making sure I selected the right car and took time to talk me through it all when it arrived. I genuinely feel he wanted me t... Voir plus
Établissement
Changer d'établissementLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service but exorbitant price for a wing mirror glass. The price is particularly galling as it is due to the most dangerous “safety” aids fitted to a car, the overtaking warning light. What hap... Voir plus
L'entreprise a répondu
When I booked I didn’t say I wanted to wait for my car to be serviced. Sytner moved my service forward and the service was completed within the time frame. The receptionist warmly welcomed me and to... Voir plus
L'entreprise a répondu
Great service, friendly staff, kept well informed Had to book in advance for a courtesy car but problem with my car was solved swiftly and efficiently
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
London Road, Cow Roast, HP23 5RE, Hertfordshire, Royaume-Uni
4,8
Excellent
310 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Constant communication and updates so I…
Constant communication and updates so I knew exactly what was going on
13 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Mrs M, Thank you very much for your kind words. We are delighted to hear that our constant communication and updates helped you feel informed throughout your experience with us. At Sytner Tring BMW, we strive to keep our customers fully aware of every step, ensuring complete peace of mind. Your feedback is greatly appreciated and motivates our team to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Tring BMW Team
Sales team understood needs of the…
Sales team understood needs of the customer. Poor quality preparation of vehicle soured the experience. Dealership are rectifying issues and taken ownership of the problem.
30 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your feedback. We are pleased to hear that our sales team understood your needs and provided support throughout your experience. However, we sincerely apologise for the poor quality preparation of your vehicle, which understandably affected your overall impression. We would welcome your feedback direct to our Head of Business with some further information so we can put things right. Her email address is louisehill@sytner.co.uk. Thank you.
Réponse de Sytner Group - Sytner Tring BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that you found our team very competent in what we do. It is always our aim to provide the highest standard of service and expertise to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Sytner Tring BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Tring BMW Team
As if at Tring dealt with my service on…
As if at Tring dealt with my service on the X1 with great professionalism. Keeping me informed every step of the way. Returned the car to me valeted on time.
1 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tring BMW. We are delighted to hear that our team handled your X1 service with professionalism and kept you informed throughout the process. It’s wonderful to know that you were pleased with the timely return of your car, valeted to your satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Tring BMW Team
It’s always 10/10 service from sytner…
It’s always 10/10 service from sytner Tring never any problems hassle free always kept up to date staff are very helpful friendly been using them for many years now never any problems would highly recommended
4 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Mr Hardy, Thank you ever so much for your kind words and continued loyalty to Sytner Tring BMW. We are delighted to hear that you consistently receive a 10/10 service and find our team helpful and friendly. It’s wonderful to know that your experiences have been hassle-free and that you feel well informed throughout. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back for many years to come.
Great service
Great service, helpful staff.
From booking to actual day always goes without a hitch.
29 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience with Sytner Tring BMW. We are delighted to hear that our service met your expectations and that the entire process, from booking to the day itself, went smoothly. It is always our aim to provide helpful and efficient support to all our customers. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Tring BMW Team
Amir was extremely knowledgeable about…
Amir was extremely knowledgeable about the products, willing to go the extra yard to help, and had a general can do attitude that made choosing and purchasing a car a pleasant experience.
30 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that Amir’s knowledge and positive attitude made your car buying experience enjoyable. It’s always our aim to provide exceptional service and support, ensuring every customer feels confident and valued throughout their journey. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Tring BMW Team
Repair or buy new?
We returned to BMW looking to trade in or repair our aged 2 series but ended up buying a new car. It was the sensible obvious solution but we were coached well through the process. This was conducted without pressure, in very informed way and with what seemed to be a genuine interest to meet our requirements. We dealt with Jason who was very knowledgeable and extremely capable.
30 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Thank you, Simon, for your kind words and for sharing your experience with us at Sytner Tring BMW. We are delighted to hear that Jason provided knowledgeable and attentive support throughout your visit, helping you find the best solution without any pressure. It’s wonderful to know that you felt genuinely cared for and well informed during the process. We truly appreciate your feedback and hope you enjoy your new BMW for many years to come.
Megan was excellent
Megan was excellent; she couldn't have been more helpful in sorting out a car that fit my budget. Couldn't recommend her enough.
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Alex, Thank you ever so much for your kind words. We are delighted to hear that Megan was able to assist you in finding a car that perfectly suited your budget. It’s wonderful to know her help made such a positive difference to your experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We hope you continue to enjoy your new vehicle for many miles to come. Best wishes, The Sytner Tring BMW Team
The best delearship I've used to date!
Out of all of the dealerships I've used over the years, BMW Tring has made it to the top. George (Product Genius) has been nothing short of excellent, from his friendly professional manner to his consistent attentive care. I cannot recommend the team at BMW Tring any higher!
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Thank you very much, Jonathan, for your kind words and fantastic review. We are delighted to hear that George provided you with such excellent service and that your experience with BMW Tring has been so positive. It’s always our aim to offer friendly, professional, and attentive care to all our customers. Your recommendation means a great deal to the entire team, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back in the future.
Darren Henshaw was very helpful in the…
Darren Henshaw was very helpful in the run up to buying our new electric Mini.
25 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Thank you for your kind words regarding Darren Henshaw’s assistance during your purchase of the new electric Mini. We are delighted to hear that Darren was helpful throughout the process. It’s always our aim to provide excellent customer service and support, especially when it comes to such an exciting choice as an electric vehicle. We hope you are thoroughly enjoying your new Mini and look forward to welcoming you back to Sytner Tring BMW in the future.
Excellent service from Richie at BMW Tring
Excellent service from the team at BMW Tring. I turned up without an appointment after my locking wheel nut had gone missing and I needed help identifying the correct replacement.
Richie greeted me with a smile, came straight out with the locking wheel nut kit, identified the right one in the scorching heat, and even gave me a used replacement free of charge. After already missing a tyre fitting appointment because of the issue, I really appreciated his kindness and willingness to help.
A frustrating situation was turned into a genuinely positive experience. Thank you, Richie!
26 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Eike, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richie was able to assist you promptly and turn a frustrating situation into a positive one. It’s wonderful to know that his helpfulness and kindness made a difference during your visit. Your feedback is greatly appreciated and motivates the whole team to continue delivering excellent service. We look forward to welcoming you back to BMW Tring in the future. Best regards, The BMW Tring Team
Polite and helpful staff
Polite and helpful staff, efficient booking and service departments. Customer comments are considered and acted on, trusted as a franchised Mini dealer to deliver professional service and sales.
24 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Mr Day, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff polite and helpful, and that our booking and service departments met your expectations. It is always our aim to listen carefully to customer comments and ensure a professional experience throughout. Your trust in us as a franchised Mini dealer means a great deal, and we look forward to continuing to provide you with excellent service in the future. Kind regards, The Sytner Tring BMW Team
Réponse de Sytner Group - Sytner Tring BMW
Dear Mr Boddington, Thank you very much for your kind words and for taking the time to share your experience with Sytner Tring BMW. We are delighted to hear that you found our team excellent and the transaction smooth. It is always our aim to provide outstanding service and ensure our customers feel valued throughout their journey. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here. We look forward to welcoming you back in the future. Kind regards, The Sytner Tring BMW Team
The branch has a real sense of purpose…and there is a focus on trying to get it right.. staff all seem to pushing in the same direction with enthusiasm and focus.. Well done Sytner Tring.
The branch has a real sense of purpose and gives you the feeling that all the staff have a focus on trying to get it right.
4 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Percy, Thank you very much for your kind words. We are delighted to hear that you felt a genuine sense of purpose from our team and that our focus on getting things right was evident. It is always our aim to provide a positive and attentive experience for every customer. Your feedback is truly appreciated and serves as great encouragement for all of us here at Sytner Tring BMW. We look forward to welcoming you again in the future. Kind regards, The Sytner Tring BMW Team
Quick and easy booking for service
Quick and easy booking for service. Service carried out exactly as planned.
5 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear BH, Thank you very much for your kind words and for taking the time to share your experience with Sytner Tring BMW. We are delighted to hear that you found the booking process quick and easy, and that the service was carried out exactly as planned. It is always our aim to provide a smooth and efficient experience for our customers. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Tring BMW Team
Good MOT and recall service
Reception good, Callum very professional and kept me informed.
Good information re MOT from video.
Car cleaned.
12 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Roger, Thank you very much for your kind words. We are delighted to hear that Callum provided professional and clear communication throughout your visit. It’s great to know that the MOT video information was helpful and that you were pleased with the reception and the cleanliness of your car. Your feedback is greatly appreciated and motivates us to maintain high standards. We look forward to welcoming you back to Sytner Tring BMW in the future. Best regards, The Sytner Tring BMW Team
It started out a stressful drop off as…
It started out a stressful drop off as my jobs hadn't been recorded correctly and the rep was, at first, unable to give me a timeframe to return for the recall job to be completed. All in all the job was done and timely too.
28 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear KKoga, thank you for sharing your experience with us. We apologise for the initial confusion regarding your job records and the uncertainty about the timeframe for your recall. We appreciate your understanding and are pleased to hear that the job was completed in a timely manner. Your feedback is valuable to us as we strive to improve our service. We hope your next visit will be a much smoother experience. Kind regards, Sytner Tring BMW.
A Diamond Result
Unfortunately inability to navigate my one year old ALPINA B4 around a multi-storey car park produced the sickening scrape all drivers dread.
The damaged front wheel was a diamond cut version which not all repairers can handle and after looking at a couple of shed based operations was reluctant to leave a £100k vehicle jacked up on a congested driveway for five days.
Although I initially hadn’t considered approaching the vehicle supplier, out of frustration I spoke to Nathan at Sytner Tring bodyshop. It was the best call I could have made.
I was offered a loan car whilst the work was carried out which I didn’t require but accepted the offer of transport home after dropping the vehicle off.
Nathan explained how two wheels would be removed from the car to ensure a perfect colour match, a small piece of detail but for a very fussy owner like me important.The entire experience was smooth and professionally handled. Although I’m not intending repeating this experience, with the state of our roads it’s almost inevitable, at least I know now what my first call will be.
14 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear Mr Norris, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that Nathan and the team at Sytner Tring provided a smooth and professional service, especially given the complexity of your ALPINA B4’s repair. It’s reassuring to know that our attention to detail and customer care met your expectations. We appreciate your trust and look forward to being your first call should you ever need assistance again. Kind regards, Sytner Tring BMW
Good service and helpfull advisor.
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Tring BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service good and our advisor helpful. It is always our aim to provide a high standard of care and support to all our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back to Sytner Tring BMW in the future. Kind regards, The Sytner Tring BMW Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.