Unexpected extra's in the delivery, Hydra filter tap came with an additional flow meter to accurately predict when to change the water filter. Items were well packaged and came within two days of pla... Voir plus
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Lisez les avis des autres
Very good experience with Taps Empire. The product was really competitively priced and delivered quickly, free of charge. Very definitely 5 stars.
Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from... Voir plus
The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Voir plus
À propos de l'entreprise
- Magasin d'articles de salle de bains
- Rénovateur de salle de bains
- Fournisseur d'équipements de chauffage
- Prestataire de réaménagement de cuisine
- Magasin de matériel de plomberie
- Magasin de portes de douche
Écrit par l'entreprise
Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.
Coordonnées de contact
9 Upminster Road South, RM13 9YS, Rainham, Royaume-Uni
- 0330 043 1254
- sales@tapsempire.co.uk
- www.tapsempire.co.uk
4,6
Excellent
538 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent price and delivered qickly
16 février 2026
Avis spontané
Efficient service
Very fast, efficient delivery and received a prompt reply to my email.
16 février 2026
Avis spontané
OEM product at great value
OEM product at great value, delivered on time.
24 janvier 2026
Avis spontané
Ordering was easy and the delivery was…
Ordering was easy and the delivery was very quick.
22 janvier 2026
Avis spontané
Extremely poor quality of product and ridiculous customer service
I bought an Ideal Standard Tesi Aquablade Close Coupled Toilet 6/4l with Standard Thin Seat and had an extremely disappointing experience with this purchase.
The toilet pan was delivered unboxed, which immediately raised concerns by the installer. A visual inspection was carried out before installation and no cracks were visible at that time. However, after only two weeks of normal use, a long crack appeared, causing safety concerns.
After a lengthy back-and-forth and delays in communication, a replacement was eventually offered as a “gesture of goodwill”. I was explicitly told the replacement would be fully inspected by the quality department prior to dispatch.
Unfortunately, the replacement delivered was in an even worse condition, with severe and clearly visible cracking. The delivery arrived without prior notice, and unlike the first delivery, the driver refused to bring the item into the property, leaving me to inspect it at the doorstep. This was particularly difficult as I was unable to move the item myself.
Given that this was the second severely damaged toilet pan supplied, and that the condition of the replacement directly contradicted the assurance that it had been quality-checked, I have completely lost confidence in both the product quality and the customer service.
While I understand the retailer acts as an intermediary, there is still a responsibility to ensure that suppliers provide products of acceptable quality. Overall, this has been a very stressful and frustrating experience, totally unacceptable and I would not recommend this company based on my experience. I am now requesting refund and waiting for their reply.
29 octobre 2025
Avis spontané
Réponse de Taps Empire
Dear Carol
We have reviewed the details regarding the toilet delivered two months ago, and can confirm that no communication was received prior to the email earlier this year regarding the crack observed while cleaning. As the item was installed and in use, photographs showing the installed item and the crack were requested. The initial inspection of the photographs provided to the Ideal Standard warranty team suggested the damage may have resulted from impact or incorrect installation, as the item was delivered in perfect condition. However, a replacement was arranged from Ideal Standard as a gesture of goodwill.
We sincerely apologise that the replacement arrived damaged, despite being palletised and shrink wrapped. Please note that our drivers are generally restricted to ground-floor entrance drop-offs and any delivery beyond that point remains at the driver's individual discretion. Since you have opted not to receive a further replacement, we have contacted Ideal Standard to process a full refund for the item under your warranty.
Regards
Tim
Web-sit was clear & easy to navigate
Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & had a reminder in the box to check the product thoroughly for damage and defects.
5 janvier 2026
Avis spontané
Good site and fast
13 janvier 2026
Avis spontané
Excellent experience
Excellent experience. A great selection of items. Good delivery lead time and excellent communication.
7 janvier 2026
Avis spontané
Great Service…
The delivery time was as quoted with good communication and efficient delivery from the courier. Product was as described and excellent.
17 novembre 2025
Avis spontané
Simple online ordering process
Simple online ordering process. Prompt delivery, with updates. We are already enjoying our filtered water.
26 novembre 2025
Avis spontané
Great Service
I rang to check the toilet was in stock as I wanted it urgently, a helpful staff member said it was and I ordered it. To my amazement it arrived at lunch time the next day! Great Service
18 novembre 2025
Avis spontané
Best price
Excellent price (hugely competitive) and brilliant delivery. What’s not to like?!
18 novembre 2025
Avis spontané
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