Went in for karaoke but when they wees setting it up something went wrong and we couldn't do it the staff were very generous and offered us to play bowling whilst they fixed the issue, staff were grea... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBraehead, Soar Intu, King's Inch Rd, PA4 8XQ Glasgow, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... Voir plus
L'entreprise a répondu
We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... Voir plus
L'entreprise a répondu
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, Royaume-Uni
- 0333 034 6100
4,0
Bien
185 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tenpin - Glasgow
Hi Gillian,
Thank you for your amazing 5* review at Tenpin Glasgow! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see you've have some great quality family time and we look forward to welcoming you back again very soon! Best wishes- Steph
What customer service?
We booked online for 2 games of bowling and food&drinks for 2 people.
On arrival we checked in quickly and got started,
Finished our first game and our food hadn't arrived yet so we waited 5/10 minutes then began our next game, my husband went to the bar area to ask if we had to do anything in particular to get the food like re order or anything but the staff said they have the order and they'll get it started when they get time. Food arrives mid way through game 2. Was lovely, hot and just as we wanted however our 2 juices never arrived so I pressed assistance on our game screen to ask the staff if we could have our drinks too, she said someone would bring them when they get a minute. We finished our food and our last game and hadn't had the drinks yet, went to the Bar area to ask again and waited 10 minutes only for the girl working to slam them down on the bar and walk away rudely because I mentioned to her that we were leaving as we had finished our games and food. No apologies from staff, wasn't overly busy but based on that experience I'll use clydebank tenpin in future.
12 décembre 2025
Réponse de Tenpin - Glasgow
Hi Nicole,
Thank you for your 3* review at Tenpin Glasgow! We are very sorry to hear you have been so disappointed with your recent visit to us. We will ensure this is passed across to the correct team to make any future improvement's needed, If you would like this to be looked into further please email customer.feedback@tenpin.co.uk, Best wishes- Steph
We ended up having to pay for another…game
We ended up having to pay for another game as food hadn't came before we finished and when it did come it was cold had to ask for juice for the kids got told it wasn't included but they would give us it and and gave a vegetarian burger instead of chicken burger
10 décembre 2025
Réponse de Tenpin - Glasgow
Hi Gail, we are very sorry to hear your recent visit to Tenpin Glasgow was not as much fun as we would have hoped! Your feedback will allow us to make improvements so that any future visits are more enjoyable! In the meantime, if you would like to discuss your visit further with us please email us at customer.feedback@tenpin.co.uk with the heading as 'Review - Glasgow' Best wishes - Mel
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.