Went in for karaoke but when they wees setting it up something went wrong and we couldn't do it the staff were very generous and offered us to play bowling whilst they fixed the issue, staff were grea... Voir plus
L'entreprise a répondu

Braehead, Soar Intu, King's Inch Rd, PA4 8XQ Glasgow, GB
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Went in for karaoke but when they wees setting it up something went wrong and we couldn't do it the staff were very generous and offered us to play bowling whilst they fixed the issue, staff were grea... Voir plus
L'entreprise a répondu
We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... Voir plus
L'entreprise a répondu
We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... Voir plus
L'entreprise a répondu
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... Voir plus
L'entreprise a répondu
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, Royaume-Uni
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We make it a weekly competition,it's fun and the staff are friendly

Réponse de Tenpin - Glasgow
Booked bowling for my son's birthday and food was included for £96 for 2 adults and 3 children. Food came and kids got chicken nuggets and they nearly choked it was so dry. No other sauces available other than tomato sauce. Adults got chicken burgers, dry roll not option for mayonnaise was told don't have any no salad. To be honest really disappointing.

Réponse de Tenpin - Glasgow
Staff were great and bowling for two rounds was so much fun and good prices

Réponse de Tenpin - Glasgow

Réponse de Tenpin - Glasgow
Really great visit easy to book and lane available when we arrived. Handy being able to order at the lane and food and drinks brought over. Only small point as a group of 6 the booth wasn’t big enough for everyone to sit. Even let the birthday boy win the second game to keep him happy!

Réponse de Tenpin - Glasgow
The bowling was good, we only booked for one game so were only there for 20 minutes but literally the second we finished, another group were ready to play in our lane. Which is fine, we were done but we had to rush to get our stuff together. I think 30 minutes should be given to let people take their time enjoy the game and get their belongings together .

Réponse de Tenpin - Glasgow

Réponse de Tenpin - Glasgow
Improvements can be made on customer service. Staff can be more friendly and welcoming.

Réponse de Tenpin - Glasgow
When we got there they said we had to get a smaller lane or there was a wait for a bigger lane even though I booked it a couple days before I thought when you book a time that’s me got a lane so I wasn’t happy

Réponse de Tenpin - Glasgow
Visited with family for an hour of darts been before its always a lot of fun, will be back.

Réponse de Tenpin - Glasgow
Never again the manager needs training on customer service. I went to the Glasgow site on Christmas Eve booked two games on the one order. first he told me I had placed two separate orders until I produced my order. Then I was told that I would play one game on one lane then need to move to another lane for second game.
I was like fair enough
I went up to get my second game and was told to stay on the original lane so we started our second game. A manager then came up to me and said we needed to stop our game and free up our lane. I tried to explain that we had already started our second game but he was having none of it telling me he had a customer waiting 15 mins for a lane and he need to get them a lane. I then asked how long we would have to wait and he said 15mins. We walked away and waited 15 mins to be then returned to our original game which was 20min in by this time so we could not finish our second game. The manager is costing you business

Réponse de Tenpin - Glasgow
Arrived and waited 20 minutes for drinks to arrive, only after I went to ask for them. Food arrived during second game which was ok. The lane malfunctioned during second game and waited, 15 minutes for the lane to be repaired, after myself going up twice to ask, to be able to complete second game.

Réponse de Tenpin - Glasgow

Réponse de Tenpin - Glasgow
The lane broke before the end of our game and was advised that nothing could be done.

Réponse de Tenpin - Glasgow
We had our U15s football team Christmas activity here, they all enjoyed the bowling but the food was terrible

Réponse de Tenpin - Glasgow
We were sent to the wrong lanes. When we finally got served at the waiting desk to get this fixed we had to rejoin the queue again as the correct lanes had not been activated for use. I had to queue again as it was activated for 15 people not the 16 we had paid for. This was our Cub Pack Christmas treat night but as so much of our time was used up on incompetence with your staff we only had time for 1 game. The Cubs were frustrated at the start but then had a great time, but this was not a stress free trip for our adults.

Réponse de Tenpin - Glasgow
Kids really enjoyed themselves. Nice selection of arcade games also the pool and darts option make it great

Réponse de Tenpin - Glasgow
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