Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... Voir plus
L'entreprise a répondu
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Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... Voir plus
L'entreprise a répondu
Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Voir plus
L'entreprise a répondu
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Coordonnées de contact
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, Royaume-Uni
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4,3
Excellent
165 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I didnt get the purchase
Unfortunately, customer service does not address my complaint that I never received the purchase.
12 mars 2023
Réponse de TensCare
Hi Einat, We are sorry, we can not seem to find any enquiries from yourself. We are sorry that you haven't received your order yet. The tracking shows that it is still in transit. Unfortunately Royal Mail are experiencing delays, please see here for more information, https://www.royalmail.com/international-incident-bulletin. Unfortunately these delays are out of our control. We have contacted them, and will be in touch via email with any further information.
Tens machine stimulator pads
The items I bought are essential for reducing pain so it is vital that I get the them quickly and are reasonably priced. Both the conditions were met. Good service all round.
1 mars 2023
Items now ordered with more helpful advise from team
I have now ordered two items on the advice of the Customer Services team. If the products are as good as their Customer Service department then I know I will be happy. I am also confident that should I have any problems in the use of, that they will do their utmost to help. Watch this space !
16 mars 2023
Avis spontané
Good product
Fast delivery. The pelvic floor exerciser is a very good product and has worked for me as long as I use it consistently.
1 février 2023
Efficient service.
3 janvier 2023
Didn’t really do much for me during…
Didn’t really do much for me during labour…
My back was sore next day…
Then again who knows if I placed the electrodes on the exact precise spot - it’s not an easy science
3 janvier 2023
Réponse de TensCare
Dear Marlena, we are sorry to hear you did not enjoy the device, our maternity TENS are very well used and loved so this is quite unusual.
Per page 19 of the user guide there are 2 sets of electrodes, the set connected to channel 1 should be applied to the top of the back and the set connected to channel 2 to the lower back. It is very important these electrodes are placed in the correct way, this is detailed in the step-by-step instructions as well as in the accompanying pictorial diagram. If you placed these electrodes the wrong way round or in the wrong place, this could cause a lack of sensation.
You should make use of all 3 programmes as labour progresses, as they are designed to provide the optimal pain relief through the different stages of labour. Details of this can be found on page 11 of the user guide. It is also important to make use of the BOOST button during contractions, and to be sure you have increased the device to an appropriate intensity. The device has a max intensity level of 50 in programmes A and B, and 60 in programme C.
You can use the device for any back pain you may be experiencing post-labour, however please be sure to carefully follow the instructions to get the most out of the device. We also have an instructional video on our YouTube account if this is of any help.
If you have any questions please do not hesitate to reach out to us at customer.service@tenscare.co.uk
TensCare works,
Wife has had migraine for years. Seen many doctors and scans. Numerous tablets,
Best she has ever been, No pain for 3 weeks,
David Bradley----07818418766.
16 décembre 2022
Arrived promptly
Arrived promptly. Good quality product. Would like more pads as spare as some of them only stick to the skin once.
12 janvier 2023
Arrived quick & works well
12 octobre 2022
Very helpful staff
Very helpful staff, also making sure I was ordering the correct machine for me.
4 novembre 2022
Quality products
I used tenscare for post surgery recovery. I am very happy with the results.
Customer service is great as well, always prompt response.
3 novembre 2022
I used it x 1 month
I used it x 1 month. I didn't note any changes. It only worked 1 side, I changed positions, and conexion but the same, then I stopped using it.
I didn't have incontinence I wanted to strengthen x my prolapse.
24 novembre 2022
Réponse de TensCare
Dear Fify, thank you for your review. We would always advise consulting your doctor before using a pelvic floor exerciser to treat a prolapse, if you have not done this please consider a chat with your GP to make sure this kind of treatment is suitable for you.
Regarding only one side working, we would love to help you with this but would need to ask a few more questions to clarify the issue, so we will reach out to you via email regarding this.
Thank you and kind regards
TensCare
Such a delightful company..very helpful and generous with their time!
I am disabled, so I tend to do most of my shopping online, which comes with is own set of trials and tribulations. I dont like spending money of technical items unless i have done my research and checked everything our before purchasing, however, this can be difficult nowadays, when companies have downsized and so dont have telephone services,but not this company...not only did they get a female to call me back, but the have so much knowledge and information as to what you need for each ailment, and she (Emily) spent such a long time on the phone to reassure me and make sure i had all the info i needed. Not once did i feel i was taking up valuable time, she was that calm and collected, she made me feel really reassured and answered all the questions i had...on two separate occasions no less! Not only that, she could have steered me towards a more expensive unit, but was honest enough to tell me i didn't need that particular one and a cheaper unit would do what i needed ...now that's honesty. Tenscare, you have a customer for life !
25 novembre 2022
Avis spontané
Very good service but the post office…
Very good service but the post office mangled the first parcel up and it arrived a month late!!
I was sent a replacement which came overnight so it was a well done to them. 👍🙌
14 novembre 2022
All delivered quickly and efficiently
All delivered quickly and efficiently. I have had my interferential machine for many years and it has repaired my back on many occasions. I just ordered new pads this time as the stickiness goes after a while.
28 septembre 2022
Excellent customer service
Tenscare have been superb from purchase to after care. I had a little issue where i couldn't figure something out with the device. I called up and got a lovely lady to help out. My problem was solved in minutes! Truly wonderful service, I would recommend TensCare to anyone suffering from pain
24 octobre 2022
Avis spontané
Satisfied Customer
Prompt service and delivery...Had a problem with item but great customer care and all sorted efficiently and to my satisfaction...Thanks Emily....
10 octobre 2022
Avis spontané
Réponse de TensCare
Dear Rochelle, we have reached out to you via email but received no response so wanted to try contacting you here as well. The lead you have ordered does not fit your device as it is designed for a different model, this is stated in the item description along with instructions on how to be sure you are choosing the correct accessory for your device.
We understand sometimes this can be missed, so we would love to work through this with you. If you could please reply to our email it would be much appreciated.
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