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Lisez les avis des autres

Noté 4 sur 5 étoiles

Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de matériel médical
  2. Fournisseur de produits de beauté

Écrit par l'entreprise

Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

165 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,3

Tous les avis

(165)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great website :)

Was an easy website to use also customer service support is amazing to there very helpful and the products are amazing ,will definitely use again

17 mai 2022
Noté 1 sur 5 étoiles

customer service problem

Horrible customer service. Refused my legitimate request for replacement of their defective leads less than 3 ms of gentle service. Bought it on Dec 2021, but received on Jan 21, 2022. Lying thru their teeth in their response that I used it from Dec 21 2021.Told me no warranty on leads. Question: how you can sell anything without some kind warranty?

20 avril 2022
Avis spontané
Logo de TensCare

Réponse de TensCare

Dear customer, thank you for your review.

Your order was placed in December 2021, as the leads have worked without issue for 4 months and have a lifespan of 3-6, we do not agree that they are defective. They do however need to be replaced, as with any disposable part of an item.

As mentioned in our product manuals; leads, electrodes and probes are disposable parts, the life of which depend greatly on frequency of use and the care taken of them. As such, they are not covered under our 2 year warranty and should be replaced as needed by the customer.

This is common practice for items with disposable parts, such as water filter jugs where the filter needs regularly replacing, and vacuum cleaners with disposable bags that need disposing and replacing when they are full.

We are sorry you are not satisfied with our warranty policy, and hope you consider changing your review given we have done our best to help and are only following procedure in order to keep our customers safe and their devices working as intended.

Kind regards,

TensCare

Noté 5 sur 5 étoiles

My physio recommended it, I agree!

I bought this machine on the recommendation of my physio following total hip replacement when unfortunately I suffered nerve damage which hindered my recovery. Using it twice daily has helped with regeneration of the nerves and muscles as well as relief from pain.

7 avril 2022
Noté 5 sur 5 étoiles

Replacement electrodes arrived very…

Replacement electrodes arrived very quickly, and my machine is now working at full strength again. In ,my opinion, they represent extremely good value for money, and my arthritic knee agrees! Thank you for an easy, pleasant transaction.

Barbara Sears

24 février 2022
Noté 5 sur 5 étoiles

Tens electrolyte pads.I was pleased to find a company who…Tens

I was pleased to find a company who sells these boots electrolyte pads. I accidentally sent the wrong delivery address an they kindly ensured that my delivery was sent to the correct address. Very quick delivery. The pads are already being used. Such a relief for my nerve pains. Thanks TensCare.

23 février 2022
Noté 5 sur 5 étoiles

Great product

Delivery and service excellent. The product is great and seems to be helping. Thank you.

23 février 2022
Noté 5 sur 5 étoiles

Highly Recommended

Highly Recommended
The TensCare product Sports TENS 2 was great for its massage programmes and has really reduced the pain in my right shoulder.I would recommend using Tens for anyone who would like to use an alternative to medication.

13 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

I recently used the TensCare brand for…

I recently used the TensCare brand for pain relief (dysmenorrhoea) and experienced immediate and lasting relief. I would recommend it to any women that experiences chronic pain. The device was small and discrete so you can use it anywhere.

13 avril 2021
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer service and they…

Terrible customer service and they never response

7 décembre 2020
Avis spontané
Logo de TensCare

Réponse de TensCare

Dear Dolly,

Apologies for the delay in response to your review, we have only just managed to gain access to this account.

Unfortunately we cannot see any correspondence from you. Please could you either email customer.service@tenscare.co.uk or phone 01372 723434 and we will be happy to assist you.

Kind regards,

TensCare

Noté 5 sur 5 étoiles

Excellent service!

I just wanted to say how much I appreciate the good service from this company. They are professional and really do care, as their name implies.
If you are thinking about ordering from them but are new to, and nervous about online purchasing, you don't have to worry about this one. They go the extra mile to give excellent service. I Highly recommend! Their T.I.M.E Multitherapist is really good quality and has proved invaluable to my wife who suffers with sciatica and piriformis muscle pain.

10 mars 2015
Avis spontané

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