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Lisez les avis des autres

Noté 4 sur 5 étoiles

Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de matériel médical
  2. Fournisseur de produits de beauté

Écrit par l'entreprise

Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

165 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(165)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Never even got a refund on them…

Never even got a refund on them messaged loads of times

4 janvier 2022
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Réponse de TensCare

Dear Laura, we are sorry you feel this way but this is not true at all. We have been trying to resolve your query however you have, on more than one occasion, stopped replying to us when we have asked for further evidence of your complaint. As mentioned in our last email, we cannot offer a refund without following our refund policy, which is to obtain photos and serial numbers of any items claimed to be faulty so we can investigate further.

Once provided, we will be happy to work through your claim with you, however if you do not reply to us we cannot help you.

Noté 5 sur 5 étoiles

This really works for me

This really works for me, I've relied on sumatriptan for years but I thought I'd give this a go. Its rechargeable and has won industry standard awards. It has taken away or greatly reduced migraines for me, I have to use a high setting. The only reason I can't give it five stars is because the pads are not very sticky... my mother and sister have tens machines and the pads on theirs are massively more sticky. My Mynd ones almost from the start began curling up at either end which disconnects the electrodes to a big extent. I've tried a light coat of water, and a proprietary solution supposed to aid pads stick, but neither worked. In the end I used tape to hold down either end on my head, which looks insane but does actually work. Better pads please TensCare! Then no problem five stars.

Update on the review. I called TensCare and spoke with an extremely pleasant and helpful member of their team, she told me they are working on "stickier" pads. In the mean time she is sending me out some spare pads and apparently there is a headband that can hold the Mynd in place and she is sending me one of those also... all free of charge! So customer support and the help given makes this now a five star product for me.

19 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Experience date is generally most time

Honest helpful most importantly patient as my explanation of problems can in itself be problematic, not satisfied with £ of electrodes or not being able to connect other types needed rather than a different machine type but information customer care is ace

10 août 2022
Noté 5 sur 5 étoiles

Brilliant personal service

I emailed about availability of a product and had a reply within hours, written by a real person who gave really good advice. So often companies send out automated replies that don't answer the question. Top marks for personal service.

22 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Quality products

I really enjoyed buying directly through the Tenscare website, a company committed to the quality of its products and efficiency in delivery, as I received everything on time.

11 août 2022
Noté 5 sur 5 étoiles

Perfect PFE

Ho acquistato Perfect PFE e non riuscivo a capire come collegare la sonda. Via email il customer center mi ha risposto subito risolvendo il problema. Sono molto soddisfatto del prodotto TensCare e del servizio assistenza veloce e cortese. Valutazione ottima.

4 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Great products and great service

My first machine from Tenscare lasted years and is still working but the leads are showing signs of wear. Sadly they are not made anymore so I treated myself to a new machine. Excellent service and advice from the office and really prompt delivery.

3 août 2022
Noté 1 sur 5 étoiles

My order took two months to get to me…

My order took two months to get to me and it was not delivered at my door I had to fetch it from a post office. And this after no one let me know it was even there. I struggled about a week just to get a reply so I could travk my parcel

11 juillet 2022
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Réponse de TensCare

Dear customer, thank you for your review. We are sorry you feel this way, however the delays you experienced were unfortunately beyond our control.

The courier could not deliver your order as there was no one at the address to sign for it, therefore it was taken back to the depot awaiting collection or a redelivery request. This was reflected in the tracking sent when the order was despatched. We understand these emails are sometimes missed, so you reached out to us to confirm your tracking, which we did on the same day of your enquiry.

We as the sender are not notified when the recipient is not home to receive a delivery, so we were unable to contact you to advise this. However, the couriers sometimes leave a card and it is always reflected in the order tracking.

Our apologies again that you were unsatisfied with the service you received, we hope you enjoy your product nonetheless.

Kind regards,

TensCare

Noté 1 sur 5 étoiles

I am yet to receive this item And the…

I am yet to receive this item And the tracking doesn’t work

3 juin 2022
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Réponse de TensCare

Dear customer, we are sorry to hear that you have not received your parcel yet. It seems you are ordering from outside the UK, sometimes parcels can take a while to clear customs, as mentioned in our shipping terms these delays are not included in our delivery estimate and we encourage the customer to check for any delays in their local country prior to ordering.

If you would like to reach out to us at customer.service@tenscare.co.uk we would be happy to assist you in locating the parcel.

Noté 1 sur 5 étoiles

Royal mail perdió mi paquete

Royal mail perdió mi paquete, nunca informaron, y mes y medio después, me dicen que lo siga esperando, solicité la devolución del dinero. Que mal servicio de ventas

31 mai 2022
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Réponse de TensCare

Dear customer, we are sorry to hear that you have not received your parcel yet. It seems you are ordering from outside the UK, sometimes parcels can take a while to clear customs, as mentioned in our shipping terms these delays are not included in our delivery estimate and we encourage the customer to check for any delays in their local country prior to ordering.

If you would like to reach out to us at customer.service@tenscare.co.uk we would be happy to assist you in locating the parcel.

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