The Dustpan and Brush Store Avis 

1 439
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered the Microfibre Flexable Duster set and the good thing about it is that it has an adjustable handle so you can reach high places, this is the main reason I got it but it also comes with the... Voir plus

Noté 5 sur 5 étoiles

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Voir plus

Noté 5 sur 5 étoiles

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Voir plus

Noté 4 sur 5 étoiles

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de produits de nettoyage

Informations provenant de diverses sources externes

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(1 439)

111 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

All Good

I ordered a few items from the Dust Pan and Brush Store and am very happy with all of them, as described/shown, good quality, fair price. Thank you.

21 septembre 2025
Noté 1 sur 5 étoiles

I had a reply from Kim telling me that…

I had a reply from Kim telling me that they did their best to resolve the issue which consisted of sending me another useless article exactly the same as the one I complained about. Surely, it would have been cheaper for them to have paid the postage for me to have sent the first useless one back to them. Clearly a brain dead company.

6 septembre 2025
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good morning Norman,


We are very sorry to hear of your disappointment and frustration. We always aim to provide clear product details so that our customers can ensure the item fits their needs before making a purchase. In this case, as the product was supplied as described, your request to return the item is treated as a change of mind.

As per our policy, we do accept returns and will issue a full refund once the item is received back, but the return postage cost is the responsibility of the buyer. We understand you had hoped for us to cover this cost, but unfortunately, we are unable to do so for change-of-mind returns.

We regret that this has caused you inconvenience and frustration, but please be assured that as soon as the product is returned to us, we will promptly process your refund.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Noté 5 sur 5 étoiles

Useful Set

I ordered the rubber broom and brush set via the B & Q website. The items arrived quickly and were well packed. The broom is really useful to clear away water after pressure washing and for larger areas of artificial grass. I then use the brush to get out moss, leaves, etc. to make the grass look new. It’s such a useful set and I would highly recommend the service and quality of products from this company.

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Quality product, good prices and fast delivery

Recently built a large bathroom extension/wetroom for my disabled wife. Opted for tiling as being easy to clean but chose too light a grout. Only way to clean it was on hands and knees with a scrubbing brush which at 78 is a bit taxing. Saw this companies products online and bought angled long handled grout brush and results with a bit of bleach are astounding. Solid product easy to assemble and use. Also bought telescopic tile cleaning kit which seems of similar quality.

Found great new use for telescopic tile cleaner. Its shape and pads are great for cleaning skirting boards especially behind beds etc. without kneeling down. Also in corners where steam and normal mops do not reach. Removes spider poop etc no problem

5 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Wire Brush for Moss Removal with Stainless Steel 4 Section Handle- SHODDY SERVICE

I ordered something for my dad (on the 23rd August) and it did not arrive on time so we waited patiently for another week and still it did not arrive. i called the the dustpan and brush store and a woman answered and after I gace her the address details she said that the item was damaged in transit and was returned to the depot (something about EVRI). I asked her why I wasn't informed about this and why another one wasn't sent out automatically. She didn't have a clue what to say other than ' we are a small family-run business'. I thought what does that have to do with my order? i asked her how long it would take for another one to be sent today and she could give no guarantee.
Totally shoddy service. My advice is spend abit more money and get a better service.

4 septembre 2025
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good morning Gary,

We are so sorry for the poor experience you’ve had with your order. Your parcel was dispatched within 24 hours as promised and carefully packaged, but sadly, it was damaged during transit and returned to the depot without you being informed. We completely understand how frustrating and disappointing this must have been, especially as you were left waiting without clear updates, and we sincerely apologize for letting you down.

Although the courier process is outside our direct control, it is our responsibility to ensure you receive your order, and in this case we fell short. Please allow us to make it right—we are more than willing to send you a replacement immediately or process a full refund straight away, whichever you prefer.

Once again, we are very sorry for the inconvenience caused and truly value the chance to resolve this for you.

We look forward to hearing from you so we can resolve the matter.


Kind regards,
Kim

Noté 5 sur 5 étoiles

Hi this mrs mitha I order deck brush g…

Hi this mrs mitha I order deck brush g rd he item was nice I had a disabilty shower new bathroom fitted I wil use the brush t o scrub the floors will Recomended to family friends wil order again in future. thank u again mrs mitha ( bolton)

22 août 2025
Noté 5 sur 5 étoiles

Patio painting brush set.Recommended.

Bought the patio painting brush.Not only do you get two heads but also a free 4" hand brush.I used this not for a patio bottle for a garage roof and found it absolutely marvellous. This is spreading thick waterproofer not thin paint.
I would recommend this product to anyone.Nice to use a well made British product.

9 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent product

I wanted a sturdy dustpan and brush for outside usage and that is exactly what I received and, at a very reasonable price. Super fast delivery. The dustpan is well made and the brush bristles are firm and not coming loose. Excellent product and company. It was a delight to be able to buy British!!

28 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I’ve bought a long handled brush &…

I’ve bought a long handled brush & dustpan. It arrived earlier than stated when I ordered so I was delighted. It has handles that screw together allowing you to customise the height of the handles. It is well made & sturdy. It also sweeps up much better than my old set.

29 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Product!

Pretty much like every else on here, very happy with the Indoor Long Handled Dustpan & Brush Set purchased via Amazon. Cleverly designed and solidly made. Just the job!

25 juillet 2025
Avis spontané

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