The Green Reaper Avis 

Great price and fast delivery

Excellent communications . Product came fully assembled and palletted and has done what it was bought to do ...cut down 2 years growth on a 2 acre paddock. Delighted with he product.

I always buy from these guys and service is amazing.
Keep up the good work.
My last purchase came with a hand written note and an extra strimmer head for free, that had been returned by a customer in good condition, along with the new one that I had ordered.
I was blown away.
Thank you

Public Review: My Experience With The Green Reaper – Faulty Machinery, Broken Promises, and Disgraceful Customer Service

I purchased two machines from The Green Reaper just two weeks ago — a scarifier and a rotary mower — costing £750 in total. The scarifier worked well, but the rotary mower (the more expensive machine at £399.99) failed catastrophically within 6 yards of first use, only three days after delivery.

The mower’s drive gearing into the rear roller broke immediately ie plastic, despite being brand new and used exactly as intended. Because of this failure, I had to hire professional lawn contractors at a cost of £750 for one day, and they left the site because the mower was unusable. This alone caused significant financial loss.

From that moment onwards, dealing with The Green Reaper has been an absolute nightmare.

Ignored Calls, No Weekend Support, and Arrogant Responses

Despite advertising themselves as “The No.1 online machinery shop”, they are not open on Saturdays, and my urgent voicemail was ignored until I had to chase them again on Monday. When I finally reached someone, I was told they cannot transfer calls internally, and I was instructed to fill out a complaint form — delivered with an attitude so dismissive it bordered on abusive.

Collection Disaster – Machine Thrown Into Van

When the mower was eventually collected for refund, I had professionally cleaned and polished it, as that’s simply my standard. The van driver arrived and THREW the mower into the van, despite having ramps available. I have this on video. This caused further damage to a machine that was already faulty from day one.

Broken Refund Promises

The manager, Brian, told me directly:

“As soon as the machine is picked up, the refund will be returned.”

This was a lie.

We are now well into the second week since collection. Brian has confirmed he has still Not “issued the refund to accounts”, yet every day when I ask if the money has been sent, the answer is NO — followed by arrogance and excuses. He now claims they have 14 days to refund, completely reversing his original promise of an immediate refund.

At this rate, the refund will exceed the 14‑day legal limit, and if that happens, we will take legal action and seek compensation for the £750 contractor cost and the stress caused.

Refusal to Allow Contact With Owners, a Mr MACINTYRE-URE, Robert (Active Director.) and his wife, Mrs MACINTYRE-URE, Nicola Jane, (Active Scrretary) all refusing to speak to any member of the public

I have tried repeatedly to speak to the owners of the company. Every time, I am told I cannot speak to them, with no explanation. I will be checking Companies House for the owners, and speak to them via
My lawyer. This is not how a reputable business behaves.

My Health Situation Makes This Even Worse

I am seriously ill with cancer, and this entire ordeal has caused severe stress for both myself and my wife. The lack of compassion, professionalism, and basic customer care from The Green Reaper has been disgusting.

Final Verdict

I have spent nearly £2,000 with this company this year, and after this experience, neither I nor my wife will ever deal with them again. There are many better, more trustworthy companies out there.

The Green Reaper’s customer service has been:

• Unprofessional
• Dishonest
• Arrogant
• Stress‑inducing
• Completely unacceptable

Their behaviour does not match their claim of being “The No.1 online machinery shop”. My experience proves the opposite.

Easy website to find the item required. Good delivery. Thanks

Pleased i found the Green Reaper company . They kept me up to date with my order, which arrived on time and well packaged.

Quick service. Simple comms. Good value.

Fantastic delivery time,ordered one day delived the next.would definitely use this company again.five stars all the way.

Good experience on the site, well presented and easy to use.
Good value, and delivery time - thanks

Delivery was as stated, by a happy chap.
And the goods were as stated, what more can I say.

DO NOT BUY..Green Reaper - Cobra battery operated scarifier. I have emailed twice now. I have used this twice and the battery won't charge again. Horrible product despite a new battery being sent.

Great service and best online price at the time of ordering.

Been trying to purchase a lawnmower for the past hour,
I have never had such an experience….. put the first line of your post code in and the house numbers only go from 1 to 6…I live at 38 so I’ve no chance of getting it delivered. What a shambles.

Easy to deal with and goods arrived on time. Good price.

I don't normally do reviews. But my god, how bad is it getting hold of them ?
First off I had to send pics of the item I was returning and a whole list of accompanying questions.
It will be 2 weeks Wednesday since they signed for the return and I've emailed twice to see what's happening, as I hadn't heard a thing.
I got asked another question when I emailed and so I answered the question and then that's it again.
So I sent another, same thing.
The customer service is diabolical.

Absolutely spectacular - form stat to finish.

The Green Reaper is one of those brands which screams reliability. I love my lawn manicured, but for too many years I laboured under a misapprehension that a mower is a mower. Until I spoke to The Green Reaper.

They opened my eyes to the entire world of lawn care, where mowing is just one element of it.

Hugely knowledgeable with mega fast delivery. Will always, always recommend.