They sent me a dud battery which obviously hadn't been checked at their end before delivery. They did try hard to rectify the situation and their communication, I must say, was very good; but it took... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It was clear from the web site whether the items I wanted were actually in stock which was important to me as one component had been discontinued by the manufacturer. They arrived promptly and in good... Voir plus
We have used green reaper before and we're very happy with the service. It was no different on this occasion. The website provided all the information needed to make our choice. Ordering was easy and... Voir plus
L'entreprise a répondu
Absolutely spectacular - form stat to finish. The Green Reaper is one of those brands which screams reliability. I love my lawn manicured, but for too many years I laboured under a misapprehens... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The Green Reaper
Écrit par l'entreprise
The Green Reaper is the UK’s go-to brand for garden machinery, supplying top-quality lawn mowers and lawn tractors to homes and businesses since 2004, as well as every easy-gardening device from garden vacuums and log splitters to chipper shredders and hedge trimmers.
We are passionate about supporting a cleaner, quieter and safer living and working environment. The Green Reaper is on a green mission to source superior, environmentally-sustainable, battery-powered, cordless outdoor power equipment which is kinder to you, your wallet and the world we live in.
Trust us for expert advice on the right tool for the job, speedy delivery and great prices on quality products.
Coordonnées de contact
27-29 Summerleys Road, HP27 9DS, Princes Risborough, Royaume-Uni
- 0800 014 8700
- sales@thegreenreaper.co.uk
- www.thegreenreaper.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Excellent service from start to finish
Very easy process to order online, it came with a free starter kit and it arrived in about 2 days.
I was kept informed of the order and delivery at all times.
An excellent service and I would definitely buy from them again.
1 juillet 2026
Réponse de The Green Reaper
Thank you for taking the time to leave us such a nice review! We are very happy to hear we will be seeing you again at TheGreenReaper.co.uk :)
Laura
Highly recommend EGO products and…
Highly recommend EGO products and unbelievable competitive pricing. Delivery service match-able to the big retailers in game. I can't wait again to make my next EGO purchase.
29 juin 2026
Réponse de The Green Reaper
And we look forward to your next Ego order! Thank you for your rlovely eview and custom with The Green Reaper.
Laura
Above and Beyond
I ordered a new battery from The Green Reaper for my Ego power tools. When it arrived it had no charge and would not accept a charge either. I contacted The Green Reaper, sent them a short video of the problem and they dealt with it from there. Three days later I received a replacement battery - no hassle. The replacement battery is working well. Thank you for not asking for endless forms and long waits for a replacement.
29 juin 2026
Réponse de The Green Reaper
Thank you for giving us the opportunity to sort your battery out! Our team always likes hearing from our happy customers. We are delighted that we could resolve the matter swiftly!
Laura
terrible customer service for faulty products
Well, they have a 'dedicated phone line' just for sales (to take your money) but once they've taken your cash... for anything else (like a faulty product) its the dreaded online form.
And you will wait.
And wait.
My hedge trimmer didnt work from the off. I messaged GR. Heard nothing. So contacted the manufacturer (Cobra) - got put through to their tech support. They went through a few things and concluded - faulty, return it. So I contact GR again to say, I'd spoken to Cobra and they told me its faulty and can GR just issue a returns docket.
I get a reply 24hrs late from GR asking me to 'spray WD40' on the blades' (despite the fact the manufacturer said its faulty). The idiocy.
Ive re-contacted GR asking for the returns docket.
Still nothing.
Advice to would-be buyers: Buy from a company that has a customer services phone line
2 juillet 2026
Avis spontané
Réponse de The Green Reaper
Good Afternoon,
Thank you for your feedback. We appreciate that all of our customers have different expectations of service.
We replied to your query the next working day, and the longest delay in the exchange was after we asked for further details, which were not provided.
Our team is based in several different countries and time zones. For accessibility reasons, we operate online in a correspondence/ticket system so that everyone in our company has access to the same information and can see what has been done and said by all parties.
It helps with accountability and ensures procedural correctness and accuracy to have a communications trail.
We are happy to continue processing your return on this ticket system, and do appreciate your feedback.
Devon
Promp service
29 juin 2026
Réponse de The Green Reaper
Thank you for your review. We are delighted that your order arrived swiftly.
Laura
I ordered my hedge cutter on Friday and…
I ordered my hedge cutter on Friday and it's in my garage the following Monday...this is my second order from the green reaper , excellent service and would highly recommend
6 juillet 2026
Avis spontané
Réponse de The Green Reaper
Thank you for your review and for being a repeat customer! We are delighted to have your custom and appreciate your recommendation.
Laura
I ordered my item on Thursday 2/7/2026
I ordered my item on Thursday 2/7/2026
The web site says next day dispatch,rubbish
I enquired on the 6/7/2026 as to my order, it still not been dispatched as per there email .
Excuse please …????
I wish for honesty not bullshit
Let’s see what the outcome is
2 juillet 2026
Avis spontané
Réponse de The Green Reaper
Hi Chris,
Thank you for your message. We list a lead time of 4-5 working days on our website for the kit you have ordered. This is the second working day (as distributors do not work weekends), and we anticipate being able to meet our lead time for your order. You will receive updates on your shipment when it dispatches. Thank you!
Laura
*****
UPDATE
You will have received a dispatch notification email containing a tracking link this afternoon informing you that your order is on its way on a next working day service with DPD.
I also note that an order update email was sent to you four minutes after you placed your order reminding you of the 4-5 working day lead time on all ECHO products.
I trust this is a good outcome for you and that we have achieved exactly what is published on our website.
Regards
Nicki
Réponse de The Green Reaper
Thank you for your lovely review! We are delighted that you had a great experience ordering with us.
Laura
Réponse de The Green Reaper
Thank you for your 5-star review. We are glad we got the job done and that you enjoy your new garden kit!
Laura
All-round excellent service.
Helpful staff when I made a pre-purchase enquiry about the machine in which I was interested. Prompt, efficient delivery of the goods.
25 juin 2026
Réponse de The Green Reaper
Thank you for taking your time to leave us a review. We are very happy to hear our team was able to answer your questions and that your delivery was swift.
Laura
Réponse de The Green Reaper
Thank you for letting us know that our team was able to help you get the right mower for you! We always love hearing from our happy customers.
Laura
Good company this
Good company this. Delivery spot on and good price. Would definitely use again 👍
23 juin 2026
Réponse de The Green Reaper
Thank you for your positive feedback! We are very happy to hear that you would use us again, we look forward to seeing again in the future at thegreenreaper.co.uk :)
Laura
Can't fault it
Helpful Customer Assistance staff and prompt next day delivery. Can't fault it
24 juin 2026
Réponse de The Green Reaper
Thank you for your lovely review. Our team is always happy to hear from customers like you!
Laura
Still yet to receive the product…
Still yet to receive the product delivery date has changed everyday and beginning to think this will not arrive !
24 juin 2026
Réponse de The Green Reaper
Hello Dean
We are very sorry to hear your order it taking longer than expected to arrive.
This unfortunately appears to be a delivery issue with FedEx and the address query has been rectified. We are pleased to advise that the tracking shows your order is out for delivery today. Obviously f this doesn't happen, please let us know.
Kind regards
Nicki
Quick service 👍🏻
23 juin 2026
Réponse de The Green Reaper
Thanks for your review. We are glad your order was delivered quickly.
Laura
Delivered in time and as described
23 juin 2026
Réponse de The Green Reaper
Thank you for your 5-star review. We are very glad that your order arrived in good time and you found our website descriptions accurate.
Laura
Réponse de The Green Reaper
Thank you for your quality review! We are delighted to hear that your order arrived swiftly and that you found our prices competitive.
Laura
Competitive price
Competitive price, good levels of in stock lawn mowers, easy order process, good communication and prompt delvery
22 juin 2026
Réponse de The Green Reaper
Thank you for taking the time to leave us a review. We are very glad to hear that you found the ordering process smooth and that your delivery was swift.
Laura
Really good service
Item was delivered exactly when it was supposed to and everything was packaged well and product is exactly as described
19 juin 2026
Réponse de The Green Reaper
Thank you for your review. We appreciate the positive feedback on our product descriptions and accuracy.
Laura
Excellent service.
Everything online very clear and helpful.
I was able to order a mower and rear roller and received a very quick response for my order.
19 juin 2026
Réponse de The Green Reaper
Thank you for your 5-star review. We are glad that you found the ordering process easy and that your new mower arrived swiftly.
Laura
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