They sent me a dud battery which obviously hadn't been checked at their end before delivery. They did try hard to rectify the situation and their communication, I must say, was very good; but it took... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It was clear from the web site whether the items I wanted were actually in stock which was important to me as one component had been discontinued by the manufacturer. They arrived promptly and in good... Voir plus
We have used green reaper before and we're very happy with the service. It was no different on this occasion. The website provided all the information needed to make our choice. Ordering was easy and... Voir plus
L'entreprise a répondu
Absolutely spectacular - form stat to finish. The Green Reaper is one of those brands which screams reliability. I love my lawn manicured, but for too many years I laboured under a misapprehens... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The Green Reaper
Écrit par l'entreprise
The Green Reaper is the UK’s go-to brand for garden machinery, supplying top-quality lawn mowers and lawn tractors to homes and businesses since 2004, as well as every easy-gardening device from garden vacuums and log splitters to chipper shredders and hedge trimmers.
We are passionate about supporting a cleaner, quieter and safer living and working environment. The Green Reaper is on a green mission to source superior, environmentally-sustainable, battery-powered, cordless outdoor power equipment which is kinder to you, your wallet and the world we live in.
Trust us for expert advice on the right tool for the job, speedy delivery and great prices on quality products.
Coordonnées de contact
27-29 Summerleys Road, HP27 9DS, Princes Risborough, Royaume-Uni
- 0800 014 8700
- sales@thegreenreaper.co.uk
- www.thegreenreaper.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Green Reaper
Thank you for your positive feedback! We are glad that your order arrived swiftly.
Laura
Excellent service
Excellent online service and price, delivery was spot on. Would definitely recommend.
17 juin 2026
Réponse de The Green Reaper
Thank you for taking the time to leave us such a lovely review! We are chuffed to hear you would recommend us :)
Laura
Réponse de The Green Reaper
Thank you for your positive feedback. We are glad that your delivery was prompt, despite this heat!
Laura
Réponse de The Green Reaper
Thank you for your 5-star review. We are very glad to hear your order arrived swiftly.
Laura
Great, Great, Great.
Great service price communication and delivery what more could anyone ask. TOP COMPANY GREEN REAPER.
16 juin 2026
Réponse de The Green Reaper
TOP REVIEW! Thank you for taking the time to leave us such wonderful feedback. The team is delighted :)
Laura
Ordered the item that was shown in…
This review is edited.
Having placed the review we were contacted almost immediately by The Green Reaper's customer support team. The provided the delivery document that confirmed deliver to our business the next day.
The issue that we experienced was in NO way related to The Green Reaper, it was entirely internal that the package had not be logged as received.
We apologies to The Green Reaper for the negative feedback initially provided.
I would further add that the item ordered from them was out of stock at many other places and despite this the price offered was less than all of the other suppliers and offered.
Having sorted out OUR internal issue, I would confirm the service offered by The Green Reaper is first class.
---------------------------------------------------
Ordered the item that was shown in stock on 16 June, as at 23 June not delivered and no shipping information available or provided.
left totally in the dark.
Do not use this company.
16 juin 2026
Réponse de The Green Reaper
Thank you very much Richard, we really appreciate you taking the time to edit your review. Happy to help!
_______________________________________________________________________________
Hello Richard
Thank you for making us aware of this issue and we are sorry you have not received your order.
Please be assured that your order was despatched on the day you ordered it and a despatch notification was sent by email with a tracking link for the courier that same afternoon. The item is showing as delivered the following day and signed for by yourself.
Please leave this with us while we investigate and obtain a proof of delivery. We will email you directly to help resolve this for you.
Kind regards
Nicki
Réponse de The Green Reaper
Thank you for taking the time to leave us a review. We are always glad to hear that our pricing is competitive and that our courier network delivered your order swiftly.
Laura
Still haven’t received my purchase
Still haven’t received my purchase, no reply to my email, very disappointing
16 juin 2026
Réponse de The Green Reaper
Hello Gary
Thank you for taking time to leave a review and we are very sorry to learn you have not yet received your order.
I have searched our customer service emails and support ticket system and cannot find any communication from you. Please be aware if you are replying to a transactional email (order confirmation, despatch notification etc) these come from a Do Not Reply email address.
Your blade was despatched direct from the manufacturer over a week ago so I will need to investigate your delivery with them.
Please leave this with me and we will get back to you as soon as possible.
Kind regards
Nicki
Fantastic high quality products with…
Fantastic high quality products with reasonable prices, polite & professional customer service. Delivered products on time and great correspondence during the order to delivery process
7 août 2025
Réponse de The Green Reaper
Thank you for taking the time to leave us a review - We are delighted that our customer service team and communications were helpful!
Laura
Réponse de The Green Reaper
Thank YOU for your 5-Star review! We are delighted to hear that our team was helpful and efficient!
Laura
Excellent service
Excellent service - mower arrived the next day with free delivery included.
15 juin 2026
Réponse de The Green Reaper
Thank you for your review. We are very happy to hear that your delivery was swift!
Laura
Réponse de The Green Reaper
Thank you for your impressive review! We are very glad that you found our team and that your delivery met the mark! :)
Laura
Réponse de The Green Reaper
Thank you for your review. We are delighted that our courier network is meeting the mark even in this heat!
Laura
Réponse de The Green Reaper
Thank you for your review - we are very glad to hear that our service team was able to help you out and that your delivery was swift!
Laura
Amelia was most helpful
Amelia was most helpful, The product good and arrived promptly. It is working well, and a huge help to me in the garden and with my beekeeping
12 juin 2026
Réponse de The Green Reaper
Thank you for your buzzing review! We love hearing from happy customers and especially those working to save the bees!
Laura
Special request, fast delivery...
Ordered a very specific heavy duty Masport/Briggs & Stratton mower I could only find on line. Had a slight complication with the very fast delivery estimate (two days) so phoned up Green Reaper and spoke to a REAL PERSON (great lady) straight away. Mower arrived on the dot at my exact requested time, third day, and it works fine.
9 juin 2026
Réponse de The Green Reaper
Thank you so much for leaving such a positive review of your experience. We will let that 'great lady' know her efforts to customise your delivery are appreciated!
Laura
Réponse de The Green Reaper
Thank you for taking the time to leave us a review. We are very happy to hear our communications were helpful and that your delivery was timely!
Laura
Prompt delivery
Prompt delivery and the scarifier did an excellent job - I now have a green lawn!
7 avril 2026
Réponse de The Green Reaper
Thank you for taking the time away from your lovely green lawn to leave us a review! We are delighted to hear that your new scarifier is doing the trick and arrived swiftly.
Laura
Very satisfactory transaction
They had the item I needed, at a reasonable price, and delivered it quickly.
9 juin 2026
Réponse de The Green Reaper
Thank you for your 5-star review. We are glad we had the kit you needed and that your order was delivered promptly.
Laura
Improve stock control
Only sent battery for item that was found to be out of stock. Not showing out of stock online.
Apologised for inconvenience. Mistakes happen.
8 juin 2026
Réponse de The Green Reaper
Hi Maggie
Thank you for your review. Stock on our website is controlled by direct feeds from our distributors' warehouse systems so should have been correct at the time of ordering.
We are sorry that only the battery was despatched when the machine and charger must have literally just gone out of stock. We are looking into how this has occurred to prevent it happening again, as all components of the trimmer should have all been packaged as a kit in one box.
In the meantime, we would very much appreciate your assistance in getting the unwanted battery collected via your support ticket.
Thank you.
Laura
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