Www.Thegymnasticsacademy.co.uk Avis 

Keep taking £40 payments and I keep having to fight it with the bank as they have blocked me from their facebook and don't reply to emails. Had to replace my card to stop the harassment.

Edit: This is for clarification since the academy have replied trying to extricate themselves from the plethora of bad reviews. I wrote this review on behalf of my wife hence the name not matching. Additionally I do not feel the need to provide her details as your online identity needn't match that of real life. Confidentiality etc. etc.

Take my review into account or not. It is no skin off my back. The fact there are so many other accounts of this company being poor should speak for itself.

May I add that there is an irony to the academy trying to use the fact that this account was only opened recently to try and remove the legitimacy of my review and sow the seed of doubt. Firstly, I made this account to leave this one review because of how shocking their behaviour has been. Secondly the majority of their positive reviews are from recent accounts who have only left the one review. Bots much. Don't see them commenting on the illegitimacy of those reviews.

Thx for doxing my email too. Real classy move, sharing a private email without permission is a breach of my personal data and I'd appreciate it if you removed it from your reply. Thankfully trust pilot removed their comment due to not meeting guidelines.

Good Day.

If I could give no stars I would. Enrolled for a trial class with the price of £10 in March. By and of April / May we knew we were relocating and wouldn’t be able to attend the class. I sent written cancellation via email and was charged a months fee of £56. Despite going back and forth I they refused to refund me. The classes and the place had not opened yet so surely this would void the T&cs. In all I was £66 for class my child did not attend. Would not recommend to anyone

Well I should have read the trustpilot reviews. I’m down £46 - the site that I signed up for isn’t even open (they were delayed).

The delay in opening wasn’t going to work for us - so we politely asked to cancel.

They immediately took money from my account without any notice.

That’s expensive for a £10 trial month I was told I could cancel if my child didn’t like it!

Do not give them your payment details!

Unauthorised charges are taken despite membership cancellation.

Fees taken despite not offering trial classes.

Poor customer service and scam-level T&Cs, which they interpret as they wish.

How is this company still in business. Over a year ago my daughter went for a trial and didn't like it. Staff were chatting and on their phones for alot of it anyway. Trafford branch. Cancelled within 48 hours. As many others have stated they indeed took £101 from my account!! Nationwide refunded and stopped any future transactions. They tried to contact me saying they had refunded me to I have received 2 refunds this is not true. And nationwide have confirmed this. Fast forward to now.... So long after and I've received a debt letter from court enforcement. I will not pay them a penny they can take me to court, I will send them all relevant evidence and I am reporting this absolute scam of a business to trading standards. How they still in business just blows my mind. What crooks. They also phoned me about 2 months ago saying they've seen I'm interested in a trial!!!! Bloody hell. This is after me telling them numerous times to take my details off their system. So angry with them. Do not go whatever you do!!

We attended a taster session with high hopes, and the session itself was enjoyable. Unfortunately, our experience after that has completely overshadowed any positives.

Following the taster session, we cancelled the membership within the stated cancellation period and received written confirmation that the membership had been cancelled. Despite this, £110.99 was subsequently taken from our account.

Rather than resolving what appeared to be a straightforward administrative error, we have had to spend considerable time chasing a refund. We were informed that the payment would not initially be refunded because the cancellation request had come from my husband's email address, even though the membership had already been confirmed as cancelled. From our perspective, this was an unreasonable position to take.

Good customer service is measured by how an organisation responds when something goes wrong. Sadly, our experience has been disappointing. We have spent unnecessary time and effort pursuing a matter that should have been resolved quickly and fairly.

Based on our experience, we cannot recommend this academy. The taster session was positive, but the handling of our cancellation and the subsequent customer service have left us with little confidence in the organisation. We hope they review their cancellation processes and place greater emphasis on treating customers fairly when mistakes occur.

The WORST company DO NOT join this gymnastics academy it is a scam they will take money out of your account and nothing you can do about it apart from cancelling your card!!
Customer service is awful can never get hold of management! The company went against their terms and conditions and cancelled more lessons on their side than was written in their terms and conditions. I contacted them as I did not want makeup tokens and a fraudulent “accounts manager” agreed on the phone to reduce my bill for the following months and cover the insurance and he sent me and email to confirm this in May. Now two months later double the payment has left my account and after ages I managed to get hold of someone who said sorry the email wasn’t approved and that person doesn’t work for the company anymore!!
They didn’t Care that I have it in writing and he clearly wasn’t bothered and only offered to move the payment to August!!
This company is a fraud, the head office are appauling, please don’t waste your time!

I cancelled my daughter’s subscription in February 2026. She was supposed to complete the remaining classes that I had already paid for. Instead, the academy repeatedly postponed and changed classes without my permission, while continuing to take further payments from my account even after I had cancelled the subscription.

Trying to contact this academy has been extremely frustrating. Emails are ignored, the telephone number provided (07700139979) either does not ring or disconnects, and the online chat conveniently ends when I provide my details and try to discuss the issue.

I have now had to contact my bank to dispute these unauthorised payments. Because the payments were taken under a Visa arrangement, resolving this has become unnecessarily complicated, particularly as the reference or associated number held by the bank appears to be different. I am wasting a significant amount of my time contacting the bank and disputing transactions simply because this academy continues to take payments while failing to respond or provide any reasonable means of communication.

The way this matter has been handled is completely unacceptable. Continuing to take money after a subscription has been cancelled, repeatedly changing or postponing paid classes, and then making it almost impossible for customers to contact anyone raises very serious concerns about the academy’s business practices.

I strongly believe that affected parents and customers should come together, share their experiences and consider making formal complaints to the appropriate consumer protection authorities. No customer should have to spend this much time chasing a business, disputing payments and trying repeatedly to make contact simply to recover money that should never have been taken in the first place.

Based on my experience, I consider the service and conduct of this academy to be extremely poor, unprofessional and unethical. I would strongly advise other parents to be very cautious before providing payment details or entering into any subscription arrangement with this academy. Anyone want to use this academy please dont provide visa card payment setup DD so that you cancel yourself when you done with them!!!!

My daughter absolutely loved the gymnastics classes, and the coaches were fantastic. Unfortunately, that is the only positive thing I can say about our experience.

The customer service is by far the worst I have encountered. It is almost impossible to get hold of anyone, whether by phone or email, and when you do eventually receive a response, complaints are simply dismissed with no attempt to resolve the issue.

The cancellation process was the final straw. Despite wanting to end our membership, we were still required to pay for an additional full month’s fees just to cancel. This felt completely unreasonable and left us feeling that the academy is far more interested in taking payments than looking after its customers.

It’s incredibly disappointing because the quality of the classes deserves much better support from the administration. Good coaching is overshadowed by poor communication, unhelpful customer service, and unfair cancellation practices. I would only recommend this academy if you’re prepared to deal with a frustrating and unresponsive administration.

Please beware because you’ll be charged without authorising payments. I signed up for the trial and I was told I will get to choose end of trial if I want to continue. I opted out and they kept calling me to offer a discount to get another month as a trial. By the end of it I didn’t want to continue the classes, I never authorised any payments and they charged me anyway for a whole month when I wasn’t even aware and didnt get any classes. I complained and they didn’t respond. I had to start a dispute through my bank for £66. Please beware. I should have read reviews.

AVIOD AT ALL COSTS If i could give zero i would. SCAMMING company theor customer service people are based in the Philippines and know nothing about our laws surround contacts with companies. Told us we wouldnt be charged for insurance until January 2027 took money out of my account totalling up to £90 when asked why they said it was a system error. It seems to be a system error a lot of people have as when speaking to the people who work there i was number 17 to come in with the exact same complain the same week and if yiu read the other reviews this has been done a lot. Refuse to give me my money back as stated in the contact but the contact is now null and void as they have took an unlawful payment. Said I had to give them the rest of the money for next month's lessons and only after that payment has gone though can I start the 30 day cancellation which would mean I would also have to pay the following month also. Filled out a form for the low income as i should get a discount never got it. And also should have got 1 month free for referring a friend who also signed up and has had the same treatment. We are now going though citizens advice to report them to trading standards and will be going though the bank for fraud. I am not the only one they have done this too as when your watching your child in the class the amount of people who come though the door demanding their money back as they have done the same to them or worse. The staff cannot do anything without repercussions of being fired or sued as there is no whistleblowing policy in place nor anything else that would protect them. They cannot do anything to help you at all they are contact bound. AVIOD AT ALL COSTS. If u read all of the other reviews it all says the same and there is no Google reviews you only have to ask yourself why. Im leaving my nake with this because I want them to contact me about it. I will not rest until this issue is sorted. Disgusting! They pray that you won't notice or care enough to continue with their copy and pasted email replys.

I cannot comment on other people’s experiences, but this was mine.

I booked what I understood to be a trial for my 4-year-old son after specifically asking whether it was a trial. I then received written confirmation stating that there would be no membership or payment commitment unless we chose to continue.

Before any classes took place, I was subsequently told that we were actually tied into a minimum-term membership. As a result of the conflicting information, my son never attended a single session and I immediately disputed the alleged agreement.

Despite this, payments were attempted, my bank refunded them following my dispute, and I have now received a debt collection letter seeking £647.96.

I have found the whole experience extremely distressing and disappointing, particularly given that this relates to a child who never attended any classes. I would encourage prospective customers to read all terms carefully, keep copies of all correspondence and obtain written confirmation of anything discussed before booking.

The worst place you can take your kids. They take money from your bank when you cancel your free trial.

The whole thing is a scam, 100000s of post of the same from parents and staff who have experienced poor situations. Plus all the positive reviews on here involved ‘Chris’ who bribes you to change a positive review for fixing your issues which don’t end up being fixed!
Sent debt enforcement letters when nothing was owed. Has to seek legal advice and there is 10000s of people experiencing the same.

They will con you into a trial for £1. Then you follow your side of the t&cs and cancel yet they still don’t cancel,take money & harass you to pay more. They email text and ring you daily and now the court enforcement say we owe them over £100 yer we haven’t even been to a single class.

I have spoken to 5 other people who have had the exact same experience and within comments there is so many more.

Avoid! Took my daughter for a “free” trial back in November the couch didn’t have a clue what she was doing with toddlers and my toddler ended up hating it I called them to cancel it they proceeded to take money from my account. Now 9 months later I’ve been emailed a court enforcement to pay them £165.99 my child had a free trial lesson! They have done this to numerous people. Not to mention they don’t do dbs checks on the workers so you don’t know who is actually teaching your child! Avoid

I would leave zero if I could!!!!! Absolute shower of a company.

Daughter attend Xscape Castleford. They took payment twice in one month, but refused to refund us, and said they would credit into next month.

After this farce and reading other poor reviews we asked to cancel and gave them a months notice in writing. As they had already taken an extra payment, they agreed on the phone call we had no further payment was required. We confirmed this in our notice letter.

In the months that followed they constantly chased us for the last months payment, but always agreed to sort it, once they reviewed the emails. But they never did. This continued every week for months, phone calls, emails, hounding my wife for the money.

It eventually stopped when they sold “the debt” to a debt collector. We had to pay more than double what they said we initially owed, to avoid any further action or a CCJ.

Stay away, avoid at all costs.

Would not ever recommend these to anybody, if I was to give 0 I absolutely would.
Disgusting behaviour and services throughout the whole of the academy
Also trying to take everybody to court regarding payments when they don’t want to continue their lessons.
They need closing down, they don’t help family’s at all and for 2 children to go for nearly £100 a month and then continuing to take money out of accounts every single day.
Don’t do it.

I wound rate it zero if I could this company is full of con artists and scammers they tempt you in with a £1 trial take you bank details don’t open the gyms when you have a session booked when you phone to find out about and say you are going to cancel they then tell you they will give you a years free of insurance and a month’s session for £10 so you give them another chance then they try and take the insurance money and charge you after 2 weeks when you have paid the £10 for what they offered
You then cancel the contract and they keep trying to take money from your account but because they can’t keep there books correct they have not noted that you have cancelled
They then get the bailiffs involved but the bailiffs don’t include the county court reference number so you can look into it yourself so if you don’t pay with in the week you have to pay bailiffs charges so everyone think twice before you sign up as you will be in for a nasty surprise in three months time my advice stay clear luckily the one we went to is now shut so will see if they still try and charge for it

I booked in a trial for my daughter and was told it was in South Leeds Tulip Retail Park twice verbally and once via text. We arrived for the trial and it wasn't there, so we drove to the old address and it was still there.
They tried to charge me a month plus insurance, but I disputed this as it wasn't in the location provided and the other location isn't ideal. They agreed to start membership in May (paid in April) and the opening of the new location was delayed, delayed, delayed, and opened on 9th June. Beginning of June they tried to charge me another month, when she had zero lessons so far, they cancelled this. Daughters class was on Sunday so missed one Sunday, so didn't get a full month. As a full month couldn't be used, they offered a summer holiday day.
Overall poor experience, however the coaches are great once you get to the classes.

I'd give it no stars if I could my son went for a period of time but it was pointless, unorganized chaotic to say the least. Now after over year they have sent a supposed bill we owe to a debt company something we know nothing about and have no communication from the company needless to say I'm taking action over this avoid at all costs