Www.Thegymnasticsacademy.co.uk Avis 

I would tell people to avoid like the plague.

I have received a threatening letter from Court Enforcement Specialists as the gymnastics academy have breached their contract with me.
Which I owed them nothing, as stated in emails from them to myself, to a court enforcement agency. I am pregnant and a toddler mum so this is something I could do without

The company themselves is entirely uncontactable and we only ever went to one trial, which was cancelled as we didnt enjoy it. We go to lots of amazing toddler classes, this unfortunately was not one and has caused a lot of stress and upset to a vulnerable person a whole year later. Despite having proof.

Do not sign up or they sell your details onto a debt agency to try and unlawfully collect money to simple try and gain £167 for a free trial one year ago!

UPDATE: COURT ENFORCEMENT HAVE CLOSED THE CASE AS I HAVE PROOF OF NOT OWING!

BEWARE: The gymnastics academy, very much a scam business. Offering a £1 free trial, calling up, taking your card details for the £1 over the telephone then 2 weeks later taking nearly £100 from your account per child.

Do not trust this company! My daughter signed up for a £1 trial, and just 2 days later, they took £100.99 out of my account without any consent. 3 days after that, they attempted to steal another £300!

When I called to confront them, customer service completely brushed me off and just kept repeating their terms and conditions. They are hiding behind sneaky fine print to rob people blind.

If you look on Facebook, you will see hundreds of other people calling them thieves for doing the exact same thing. Even the Xscape Castleford management confirmed to me that they have received multiple reports about this company's crooked behavior.

I am currently reporting them to Trading Standards, Action Fraud, and my bank to get my money back. STAY FAR AWAY!

The classes are amazing my little one i feel was slightly young so didn’t engage enough for the price to be beneficial but otherwise wouldn't fault the experience.

However low rating due to shocking customer service. The app is next to useless and never worked despite myself and the class teachers speaking to whoever deals with it.

When i canceled the classes they charged me a full month the day after paying for the current month because the month notice would end 1 day after the next period that day would of been Christmas eve! Meaning paying 2 full months fee a month before Christmas, after emailing them they shown no compassion or understanding and actually just stopped replying to emails.

All id say is your kids will love it but financially be overly cautious!

AVOID at all costs. They take money out of your bank without asking. The owners are awful people who should be ashamed.

I cancelled the trial and the membership at reception on the same day, yet The Gymnastics Academy Leeds kept trying to charge my card again and again. I was lucky I cancelled my card, otherwise they would have continued taking money without my consent.

I also emailed them to cancel the membership, but even after that, they kept sending me messages demanding payment. First of all, I never signed any contract or agreed to any membership terms. How can a business repeatedly chase an innocent person for payments after clear cancellation and without any signed agreement?

This behaviour is extremely concerning and needs to be addressed. People should be aware of this before giving their card details.

DO NOT SIGN UP.. absolute sham of a company. They take payments whenever they want, they have taken wrong amounts and then only way I eventually stopped it was by putting a block through with my bank. I sent an email cancelling my daughters membership at the beginning of May after they cancelled 3 lessons in a row and gave her a token for another lesson that she cannot use because that was the only day and time we could attend but they wouldn't refund for lessons they had cancelled. A total unprofessional scam of a company who are still trying to take multiple payments 2 months later and sending constant texts and emails about my overdue balance that doesn't exist as I have proof of my cancellation. The actual teachers are lovely but young and run like donkeys having to do 13 hour days completely on their own running back to back lessons. There were two teachers when I was there who were being made to cover Manchester and sheffield and take it in turns. One of the days the main male manager came in to drop a load of medals certificates and a balloon arch off and was telling the poor young girl who had done a 12 hour day already that she needed to get it done before she left and he just left without a care in the world. No care or compassion for her it was vile to witness. Overall the worst experience and company I have ever had an experience with and I only wish in hindsight I had come onto here and read the reviews before I signed my daughter up! Do not waste your money.

We had multiple problems with the instructors, facilities and customer service at The Gymnastics Academy.

Furthermore, when attempting to leave they continued to charge my card several times after the cancellation. I had to do a chargeback for each and block them from taking any further payments.

Not a company I would trust again in the future.

Absolutely shocking experience.

My daughter started at the Castleford branch when she was 2 years old and initially loved attending. However, after being there for 3 years, she has made very little progress. Staff turnover has been constant, and on several occasions the current staff appeared to isolate her rather than support her, which ultimately led to my decision to cancel her membership.

The cancellation process has been extremely frustrating. The only way to cancel is via email, yet my original cancellation email went unanswered. Despite giving the required 30 days’ notice, payments continued to be taken, so I cancelled the Direct Debit once the notice period had passed.

When I finally received a response, I was told they wanted to restart the 30-day notice period from the date they replied, rather than from the date I originally submitted my cancellation. I provided screenshots showing the original email and date, after which I was told the matter would be investigated and I would receive a further response.

Since then, another payment has somehow been taken despite the Direct Debit being cancelled, and I am still waiting for a resolution. The staff at the branch are unable to help as they say they do not deal with membership issues.

Overall, this has been a very disappointing experience. Poor communication, a difficult cancellation process, and ongoing payment issues have left me with little confidence in the company. I would not recommend them based on my experience.

Stay far away from these scammers!!! They offer a trial period of £1 and say no obligation.

Then only AFTER paying the £1 they let you know you are now automatically enrolled and will be charged monthly around £100/month.

The only way to opt out is after trial class (so not at the moment you find this news out) and before 48 hours of the trial class finishing. So the small time frame is thrown in otherwise they force charges on you and claim they are non refundable.

I emailed within an hour of finishing the trial class. Still never got confirmation and since then have had emails claiming my daughter is now signed up for next week!! I’ve sent 4 emails and 2 phone calls and nobody will return my call at all.

The customer service is disgraceful and unhelpful, the tactics of stealing money without people realising should be investigated and has been reported further.

I’m yet to see if they’ll try to take any money but if so, I’ll be contacting my bank and reporting fraud.

Please stay away from them. Don’t be tempted. It’s not even that good, the classes are okay but you’ll get much better local gymnastic companies than this. Protect your finances! Do not be scammed.

Chris the core manager was very helpful and he gave me a good offer, I’m very pleased and happy with the service provided! The staff / trainers, Lauren and Anash at the Sheffield site were very playful and helpful with my child and we enjoyed our taster session very much much! Rick was of good help to!!

Chris was incredibly helpful and friendly throughout the whole process. He took the time to explain everything in detail over the phone, answered all of our questions patiently, and made sure we understood the different options available. We really appreciated the offer he gave us. Excellent customer service – thank you, Chris! My daughter loved trial and very excited to have her gymnastics every week.

Amazing service and great staff

Staff Chris is helpful for solving my case!

Watch your bank account closely i warn you

If I could give no stars I would!!
The coaches are good, but the management and setup of the club is appalling!! DO NOT SIGN UP WITH THEM! They will take your money and not give the service, also they will never ever give refunds, and just tell you to check the contract, even when they've not been providing the service!!!!

I would not recommend signing up to this company or make sure you read their terms and conditions very carefully.
We signed up to a new centre.
When I enquired online the call came back to me very quickly and I wished I'd listened to my gut feeling off it wasn't a good idea.
The person on the phone was pushy and assured me we could cancel with one months notice.
This is one months notice from the first full payment date not one months notice. This was not explained.
It opened a week late which was no problem. The facility looked amazing.
First week was the opening day. So I gave them grace when they did not appear to know who was arriving for a class. My daughter was the only one in her class. A lady who must have been the area manager was there and gave me a false sense of hope.
As explained on my daughter's notes and on my first call and in her first session she really wanted to start gymnastics but struggles in new situations and is dyspraxic. A group of up to five would have been perfect. She's also at beginner level at 11. Not something that is easy to come by but if you're advertising a beginner level then you need to provide accordingly.
The second week we arrived , she was not expected so was not greeted and made to feel we were not supposed to be there, the manager was walking about in a high Vis and hard hat , messing around and with her mobile in her hand,realised she would have to teach her but continued wandering around with her phone in her hand between the two other groups wearing a high Vis for twenty minutes with my daughter trailing her .
The parents sit on the other side of a clear partition wall so I could see my daughter getting more and more anxious as she had no idea what was going on.
Twenty minutes in she finally took her to the beam. And then my daughter who is a beginner became completely overwhelmed and left and came to me.
The lack of organisation at such an early stage and lack of effort to be getting things correct was very frustrating. And that was the manager who would be setting the tone for all the other coaches .
And if beginner classes for older children are advertised they need to take into account that a beginner at 11 is very different to a beginner at four or five years old.
I then emailed to cancel . But as it wasn't within 48 hours of the trial I am now liable to pay one month.
My daughter really wanted to attend but lack of personnel skills and a desire to actually engage with her or teach her made this untenable. I'm very frustrated as this should have been a really positive experience and the facility looks fabulous.
I feel that I was missold on the initial call and my money was taken under an incorrect explanation of cancellation. And then the quality provided was poor.
I am looking into how I seek to not pay the £56 on principle as they are completely unethical.
Looking at other reviews this is an issue throughout the company.
And I have never left a trust pilot reviews before as I have never felt driven by such poor service and this is under a different email but same name as I imagine you will try to discredit my experience.

Shocking. No control over classes might as well take to play gym. Sent email saying Huddersfield is closing down and have 2 classes remaining. Kids were exited to go to gymnastics for their last day only to look on the app and they’ve canceled their last session too. One way to let kids down absolute joke of a company

SCAM. They use very predatory sales practices. They will offer you very cheap classes in order to get your card details and then start charging you randomly. In the last 2 days they've tried to take nearly £100 out of my account for nothing. When I called to cancel they said I need to give one months notice (which I have) but apparently that notice period starts after the next billing cycle, so in effect they will charge for 2 more months before they will cancel. That's on top of the £45 they're trying to charge me for insurance that they said they would give for free. Do not trust these guys. I'll be writing to trading standards and I know atleast 2 others that have also been scammed this way.

Signed up for a trial, paid £1. Then read reviews on social media and other forums, cancelled instantly. Then 6 months on they still try to take payments from my bank account regularly despite even receiving a response to one of my emails advising I was removed from their system. This company is a scam.