Www.Thegymnasticsacademy.co.uk Avis 

Chris has assisted me with some queries and was very helpful. Friendly and professional. Very good customer service. Thanks for your help! Jessica Sharpe

Assisted Nory. It was a good experience, the information given was very informative. Questions were answered clearly and explanations were clear and understandable. Thank you.

Great classes, small groups.
Needed to pause a month and they made it easy. Any missed ones you can also get make up tokens.
Kent was really helpful on the phone.

Nory was great to help me decide what package is best for me. I'm happy with his service definitely helped alot. He covered everything.

Very helpful speaking with chris today thank you for you're support

I booked a £1 trial session for my daughter, but unfortunately the timing didn’t work out as childcare plans changed. That part is on me—but everything that followed was really disappointing.

I received repeated texts, emails, and phone calls saying the same things over and over, which felt excessive and quite pushy. One phone call in particular was uncomfortable, with a very persistent tone.

When I tried to cancel, I wasn’t refunded the £1 (which honestly wasn’t a big issue), but I was told the cancellation would only be processed after I left a positive Trustpilot review. When I said I’d do it later, I was told I wouldn’t receive cancellation confirmation until I had posted the review. That didn’t sit right at all.

Even after the cancellation was eventually processed, I then received another call the next day asking me to book again, followed by several more messages over the following days about the same trial session and invitations to join.

I can’t comment on the quality of the gymnastics sessions themselves, but based on my experience, the administration and communication were very poor. I wouldn’t use this company again.

I am currently in the process of trying to obtain a refund from the gymnastics academy where my daughter attended classes for one year in Sheffield. I gave notice of 30days as requested in their t&C's so two payments of £62 were taken in the month of March (one months classes plus cancellation notice) I was emailed confirmation of my cancellation and was told my daughter could attend classes up to the middle of May. They then took another card payment for the next month's classes in April even tho my account in the app states 'final payment' and the balance paid. Since then I have tried ringing on numerous occasions with no joy and had a voicemail message and an email ignored. This is not the first time something like this happened with this company, on joining last year I agreed to pay one months classes and the insurance yearly fee (at that time £58+£39.99) then took a second payment for both one day later meaning I had overpaid by £97.99! When I queried this we agreed this would stay on the account as a credit to pay for future classes until the credit ran out which as annoyed as I was that this had happened in the first place, it was a solution that was satisfactory. This should've been a warning of what was to come with this company. Classes can get cancelled by them if they decide to have a 'recruitment day' or whatever and give you a make up token that you then have to call them to rearrange a new class. It's all quite frustrating and I'm now glad we decided to cancel (daughter lost interest) but I'm absolutely disgusted that not only have they taken yet another unauthorised payment but that I'm now having to chase them to get it rightfully refunded!! This company has no idea how to run the business side of things and I actually feel sorry for the coaches who are a lovely, its not their fault the people who run the place haven't got a clue and as I gather from other people leaving reviews here, I'm not the only unhappy customer! They bombard you with marketing information yet don't want to know once you sign up. AVOID AT ALL COSTS!
I WANT A REPLY FROM THE GYMNASTICS ACADEMY THAT WILL TELL ME WHEN THE £66 WILL BE REFUNDED TO MY BANK ACCOUNT AND WHY THEY FEEL ITS OK TO JUST IGNORE PEOPLE WHO COMPLAIN??!! THIS IS NOT ACCEPTABLE!!
Keep ignoring me and I will be taking this to Trading Standards!
UPDATE: 03/05/25
The gymnastics academy finally contacted me and agreed to refund the payment taken in April. Two days after that refund was back in my bank account I had a notification from them that they tried to take payment if the yearly insurance charge of £44.99 but payment had failed - of course it had, I blocked future payments via my bank (thank you Santander) because it is impossible to delete bank card details from the App!! I've sent them a strongly worded email today but I don't hold out much hope of being rid of them anytime soon. Please avoid the hassle and stay clear of this place cos it's just one massive headache when you want to cancel!
Oh and be aware that the agent called 'Kent' will send you a link to Trustpilot to write a review while you're on the phone, I refused to do this and advised him I will update my review once I am happy with the outcome of my complaint. Agents should not be allowed to try and coerce people I to leaving them good reviews before the matter is resolved. The practices of this company stinks to high heaven!
UPDATE June 2026
I had no response to my email. I was instead receiving email requests for payment of 'my outstanding balance' and nobody answered the phone at their end (did they block my number??) I persisted playing tit for tat by replying to their emails with the same message over and over saying I didn't owe it, cancel the charge and remove my bank details. After several of these I received a text message from 'Kent' saying and I quote; he had tried to contact me regarding MY billing issue but he got my voicemail (repetitive excuse that is a complete lie) and to let him know when to call me. I replied I didn't want to speak to him, just do as I have asked repeatedly and that will be the end of the matter. Immediately, the insurance charge disappeared from the app! It has been several weeks of checking to be sure no more charges have been applied and so far so good, however my card details are still on the account which I'm not best pleased about as I asked them to remove them too but I can't be bothered to argue anymore. My advice in the first instance is not to bother with this company and find another gymnastics class to take your kids to, in the second if you do cancel and they try to rip you off, keep at them, don't let it drop and cancel all payments to them with your bank. You shouldn't have to do this but seems to be the only thing that works with them!

Great experience with account supervisor Kent… appreciated his cooperation with matter

Chris was absolutely amazing! He helped me out so so much and I really can’t thank him enough he was empathetic and listened to me fully he made be feel listened to and helped me out so much !!! I can’t thank him enough he deserves to be higher and deserves a pay rise

Chris has been extremely helpful with resolving my query. Thank you

Kent provided outstanding customer service ! Thank you !

Chris was extremely helpful as an account manager.

Very helpful! Excellent assistance! Absolutely recommended!

AVOID THIS COMPANY AT ALL COSTS!
My 3 year old daughter attended last year and I pulled her out due to numerous failings by the company.
- my daughter banged her head during class which wasn’t documented or checked she was ok. The children were left to their own devices whilst the instructors talked amongst themselves and be on their phones.
- the toilet facilities are disgusting and absolutely stink.
- the turnover of staff is appalling and inconsistent, especially with small children it doesn’t help their confidence.
- the staff which were there had favouritism towards certain children which left others out.
- they also put up their fees, didn’t inform anybody, and repeatedly try to take money from my bank.

I was also being harassed by emails and phone calls from them.

I have been waiting weeks for someone to call me in regards to cancelling my daughter’s contract, sent numerous emails and still NO response.
This has been going on now since January!

AVOID AT ALL COSTS!

UPDATE - I had a phone call off Chris the accounts manager who was incredible and has solved my complaint. He is extremely efficient and an asset to the company. They can learn a lot from him and his customer service skills.

UPDATE #2 - Two days after this had all be supposedly sorted. I have received another email demanding I pay, but this is now an even higher amount than this all started with. I have messaged and tried ringing twice already this morning and no response.

UPDATE #3. I was in contact with them yesterday, and asked why they are now demanding payment after I have written confirmation my details were deleted off their system, and that my account had been closed by Chris on Tuesday. Apparently Chris no longer works for the company and was told I now had to pay. Chris agreed with all my issues and there was a failure on their part and I didn’t receive the service promised, closed my account and was advised that the account had been cleared, and all my details were removed. This is NOT the case and they still have my details on file even though I do not consent to this. A board member is meant to be getting in contact.

UPDATE #4 -Still no phone call or email as of 27th April 2026. I have spoken to citizens advice, who have advised that I have it in writing about my cancellation of the contract and my details wiped off their system. I do not need to make payment, also they’re forwarding to trading standards.

UPDATE#5 - Still no response the TGA as of 6th May 2026.

UPDATE #6 - had a phone call off Ronan, 14/05/26 to say my account was about to be passed over for a CCJ. The amount is now at £256, increased from £124! Even though Chris, the accounts manager said my account had been wiped, no payment was due and my account had been closed on their system and all of my details and my daughters had been deleted. This was on the 21st April! I have that in black and white in writing. I also have all the phone calls recorded. I was told someone would be in contact with me via email. I am still waiting! Also, I asked Ronan if Chris still worked at the company and he said he did! Whereas Kent told me he didn’t. Ridiculous company!

UPDATE #7 - I have now received a high court enforcement letter demanding the gymnastics academy are saying I owe £188. I have tried to contact TGA and just been ignored. I have spoken to the high court enforcement company who asked to see the confirmation email that TGA said they closed my account, which I have sent over.

Complete scammers!!

had an issue with the cancellation process.
Chris the manager was extremely helpful and sorted everything out quickly.
Great customer service.

I came to write about my service and experience only to find many people feel the same. Rail roaded into a 'trail' on Fri PM we went as we were intrigued but my son didn't like it, too much waiting around and very little gymnastics. So we declined moving forward onsite. Then on Monday I just thought I better check 52hr after the 48hrs deadline. I cxl. I got email confirmation to confirm they would cxl etc no further classes and still haven't refunded my money and yesterday took further £66 - shocking and generally a bad way to conduct a business as I will be telling everyone to avoid and I have a big mouth.
Now am looking forward to the response on here where the reviewer claims they have no record. You do I email you yesterday. Ask for a manager to call to complain.
Policy is one thing but to can't charge for services I don't want or have not used. Here is snips took from citizen advice!

If you want to cancel a service you’ve arranged online, over the phone or by mail-order, you get a 14-day cooling-off period - for example, if you've booked airport parking, hired a cleaner or gardener or asked a solicitor to sell your house or a plumber to service your boiler. During the 14 days, you can cancel for any reason and get your money back.

You also get this cooling-off period if you were approached by the business somewhere away from the business’s premises and the service costs £42 or more.

Your cooling-off period begins the day after you enter a contract with the business - whether the contract's written down or if it's an oral contract.

Great experience talking to Chris the account manager who was super helpful with the queries I had. He was very friendly and sorted issues promptly.

It was fun and interactive
My girls loved it

Chris was really helpful with ensuring that i get a good package andcexperience for my daughter. Really pleasant