Avoid .... MONEY LOST and didn't even open .... If I could give them 0 stars I would . Money taken for facility in Glasgow opening In July 2026 . 2 days notice given that they won't be opening but pr... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The classes themselves wouldn’t be bad but because the business model is to throw free trials at anyone and everyone, the classes suffer immensely. My daughter was stuck in limbo for months b... Voir plus
Absolutely shocking experience. They do not care about anything other than taking your money. Do not put your children into these classes
Chris was incredibly helpful and friendly throughout the whole process. He took the time to explain everything in detail over the phone, answered all of our questions patiently, and made sure we under... Voir plus
2,1
Bas
230 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 15 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely criminal company disguised…
Absolutely criminal company disguised as a family friendly gymnastics academy. They small print and also read out a long statement when you sign up that you literally don't catch on to that even if you don't attend the free trial session you are eligible to pay.
I let them know I was due to have a baby do might not make the session for my son. They still took the money and because I got my bank to take it back they then tried to take nearly £200. Their customer service was really horrific and rude to me and just threatened a court order.
Please please don't fall for the good reviews. What they are doing is disgusting and they should be stopped from operating at all.
24 août 2025
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We’re sorry to read this and take comments like this seriously. We have carried out a thorough review of our systems and have been unable to locate any customer account, booking, or transaction that matches the name on this review.
For clarity, all bookings are made with clearly communicated terms, including how introductory offers and memberships work. We do not take payments without a confirmed booking and agreement to those terms.
As we cannot identify any record of this situation, it’s possible this review has been posted in error or may relate to a different organisation.
If you believe this relates to a genuine interaction with us, please contact our team directly with your full name and details so we can investigate promptly and address any concerns.
Was charged for insurance when I was…
Was charged for insurance when I was told it will be free but a colleague has rang and corrected this error swiftly by Chris
19 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
Thank you for your review.
We’re sorry for the initial confusion regarding the insurance charge, but we’re really pleased to hear that Chris was able to resolve this quickly for you.
If there’s ever anything you’re unsure about, please don’t hesitate to reach out—our team is always happy to help.
We appreciate your understanding and look forward to seeing you again soon.
Amazing staff and service
Amazing staff and service. Account Manager chris made it all easy! Thank you
17 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
Thank you for your kind words.
We’re delighted to hear you had such a positive experience and that Chris made everything easy for you—that’s exactly what we aim for. We’ll be sure to pass this on to him.
We really appreciate your support and look forward to seeing you again soon.
I had a great experience getting my two…
I had a great experience getting my two girls set up with their gymnastics membership, thanks to Chris. He was really helpful and understanding,and happy to answer all my questions. He made the whole process smooth and stress-free, which I really appreciated. It’s clear he genuinely cares about helping families and really did go above and beyond expectations, Thanks again, Chris!
18 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
Thank you for such a lovely review.
We’re really pleased to hear that Chris was able to make the process smooth and stress-free while getting your two girls set up. It’s great to know he took the time to answer your questions and support you properly—that’s exactly the standard we aim for.
We’ll be sure to pass this on to him, he’ll really appreciate it.
We look forward to welcoming your girls to their classes and being part of their gymnastics journey.
I signed my child up for a taster which…
I signed my child up for a taster which they charged a £1 for told me 48hrs after the taster session i would be charged for the month if i do not cancel it before the 48hrs is up , my child did not go to taster due to feeling unwell so i emailed to cancel which they ignored they took £96 out of my bank ive emailed again to cancel no response ive had to block any payments on my bank i keep getting emails my payment over due i have emailed multiple times but yet no response!
22 février 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We take comments like this seriously and have carried out a full review of our records. We have been unable to locate any customer account, enquiry, or transaction that matches the name on this review.
We do not take payments without a confirmed booking and clearly communicated terms, so we cannot identify the situation described. This review may have been posted in error or could relate to a different organisation.
If you believe this relates to a genuine interaction with us, please contact our team directly with your full name and details so we can investigate and resolve any concerns promptly.
SCAM
SCAM
Do not give this company any of your details. They take large amounts of money from your bank. Very rude staff, do not care.
17 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We take comments like this seriously and have carried out a full review of our records. We have been unable to locate any customer account, enquiry, or transaction that matches the name on this review.
We do not take payments without a confirmed booking and clearly communicated terms, so we cannot identify the situation described. This review may have been posted in error or could relate to a different organisation.
If you believe this relates to a genuine interaction with us, please contact our team directly with your full name and details so we can investigate and resolve any concerns promptly.
If it was possible to give zero they'd…
If it was possible to give zero they'd recieve that. Con artists and fraudsters. Avoid. Positive reviews are in-house PR attempts.
1 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We take comments like this seriously and have carried out a full review of our records. We have been unable to locate any customer account, booking, or transaction that matches the name on this review.
If you believe this relates to a genuine interaction with our business, please contact us directly with your full name and details so we can investigate promptly and address any concerns.
Avoid at all costs
Sent enquiry form. Bombarded with calls and texts. Signed up to a taster session, son didn't enjoy it, cancelled immediately. Session was poorly planned, poorly taught, staff didn't seem to be interested in any actual teaching. Still getting Bombarded with texts and messages. Avoid!!!!!
17 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We’re sorry to hear about your experience, as this isn’t the standard we aim to deliver.
When an enquiry is submitted, our team will make contact to help arrange a suitable session, but we certainly don’t intend for this to feel excessive. We’ll review this internally to ensure our communication remains appropriate.
We’re also disappointed to hear your son didn’t enjoy the session. Our classes are designed to be structured, engaging and supportive, so this is not the experience we want any child to have.
If you are still receiving messages after requesting to cancel, please contact us directly with your details so we can ensure your preferences are updated immediately and resolved for you.
Absolutely shambolic company
Absolutely shambolic company, offer trial and taster sessions and then immediately try to deduct nearly £100 out of your account.
They spam call you from numerous mobile numbers once you have signed up.
Try to contact them via phone, email and social media and get no response, even better, is that if you leave a negative comment on their social media the pages admin remove it almost immediately.
Avoid this company at all costs. Trading standards and the ombudsman are aware, an investigation is currently underway.
10 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We’re very sorry to read this, as it doesn’t reflect how we operate.
We have carefully reviewed our systems and have been unable to locate any customer account, booking, or transaction that matches the name on this review. We therefore cannot identify the situation described.
For clarity, all bookings are made with clearly communicated terms, including how our introductory offers and memberships work, and we do not take payments without a confirmed booking and agreement to those terms.
We are also not aware of any investigation involving our business by Trading Standards or any ombudsman.
If you believe this review relates to a genuine booking with us, please contact our team directly with your full name and details so we can investigate promptly and resolve any concerns
This is a scam company
This is a scam company, taking hundreds of pounds from people's banks without ever providing what they promise. Avoid at all costs!
17 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We take allegations like this extremely seriously, so we have carried out a full review of our records. We have been unable to locate any customer account, booking, or transaction that matches the name on this review.
We do not take payments without a confirmed booking and clearly communicated terms, so we cannot identify the situation described. It’s possible this review has been posted in error or may relate to a different organisation.
If you believe this relates to a booking with us, please contact our team directly with your full name and details so we can investigate this urgently and resolve any genuine concerns.
Resolved my issue
I had a conversation with Chris from the gymnastics academy today, he was very helpful and sorted my issue. Only giving 4 starts as this has been an ongoing issue that I feel should have been sorted sooner but that’s not a reflection Chris - he was very helpful to me today.
17 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
Thank you for your feedback.
We’re pleased to hear that Chris was able to resolve your issue and support you so helpfully—he’ll really appreciate your kind words.
We’re sorry that this took longer than it should have to be sorted, and we appreciate your patience while it was being resolved. Your feedback is important to us and helps us improve how we handle things going forward.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Has taken unauthorised payment from my…
Has taken unauthorised payment from my bank and left my child upset as wasn’t able to attend
Don’t recommend
16 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We take feedback like this very seriously, so we’ve carefully reviewed our records. Unfortunately, we’ve been unable to locate any customer account or booking that matches the name on this review.
We would never take payments without a clear booking and the relevant terms being agreed to, so it’s important for us to understand what may have happened here. It’s possible this review has been left in error or relates to another organisation.
If you believe this relates to a booking with us, please contact our team directly with your full name and details so we can investigate urgently and resolve this for you
Happy with the assistance I received…
Happy with the assistance I received from Ken when enrolling my daughter for her classes. He was patient and explained the process clearly
16 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
Thank you for your kind feedback.
We’re really pleased to hear that Ken was able to support you so clearly and patiently while enrolling your daughter—that’s exactly the experience we aim to provide.
We’ll be sure to pass this on to him, he’ll really appreciate it.
We look forward to welcoming your daughter to her classes.
Vile company
Worse choice ever sending my daughter to these. Kept taking money they wasn’t authorised to have. When I raised they stated it was tough. Eventaually raised with bank, they tried to charge me a charge back fee even though I had in black and white email from themselves that it was an error as I’d cancelled. Threatened to get me a ccj and take me to court.
I contacted citizens advice and trading standards who felt with this and then the case was dropped.
They have no complaints line! Just booking and finance line to demand money they feel like there owed.
31 décembre 2025
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We’re sorry to read this and that your experience left you feeling this way.
We take concerns around billing and cancellations very seriously. Based on your comments, it sounds like there was an error which was later identified and addressed, and we apologise for the frustration caused while this was being resolved.
We do have processes in place for handling cancellations, payments and any disputes, and we aim to deal with these fairly and transparently. It’s never our intention for any customer to feel pressured or unsupported.
We’re also sorry if our communication fell short of expectations. Your feedback has been noted and will be used to review how we handle similar situations going forward.
If there is anything further you would like us to look into, please contact us directly and we will be happy to assist.
It would be 0 if possible
It would be 0 if possible. Biggest scam ever, they will try to steal 100s from you even if your child decided not to take classes after the trial session.
16 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We take comments like this seriously and have carried out a full review of our records. We have been unable to locate any customer account, booking, or transaction that matches the name on this review.
We do not take payments without a confirmed booking and clearly communicated terms, so we cannot identify the situation described. This review may have been posted in error or could relate to a different organisation.
If you believe this relates to a genuine interaction with us, please contact our team directly with your full name and details so we can investigate and resolve any concerns promptly.
Shocking company booked a taster…
Shocking company booked a taster session for my little one for it to be cancelled as it was the school holidays they then went on to take £82.99 out of my bank over four different payments what is unauthorised I soon got my money back from my bank all further payments are now blocked but have since tried taking a payment for £36 this is all over a five days the money taken. I would not recommend this company to anyone stay clear.
13 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We’re sorry to read this and take comments like this seriously. We have carried out a thorough review of our systems and have been unable to locate any customer account, booking, or transaction that matches the name on this review.
We do not take payments without a confirmed booking and clearly communicated terms, and we cannot identify the situation described from our records. It’s possible this review has been posted in error or may relate to a different organisation.
If you believe this relates to a genuine interaction with us, please contact our team directly with your full name and details so we can investigate promptly and resolve any concerns.
Great potential, but owners need to implement change off the back of poor reviews
I signed up & paid the initial fee’s. My partner then took her for the first trial session and was asked to pay again on the day. A week down the line & I’ve had to email & call every day to try & get this refunded.
You can only speak to a call centre abroad.
I must say - Chris who was a team manager/account manager, was very kind & helpful today.
I’ve read the other reviews which are very concerning.
If this was my company I’d be reading these & implementing change immediately.
15 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
Thank you for your feedback.
We’re sorry to hear about the confusion around the payment and the time it took to resolve your refund. That’s not the experience we want for our customers, and we appreciate you flagging it.
We’re really pleased to hear that Chris was able to step in and support you—he’ll appreciate your kind words.
We do take all feedback seriously, including concerns raised in reviews, and we are continually reviewing our processes to improve both communication and the overall customer experience.
Thank you again for your comments—they are genuinely valued, and we hope your daughter enjoys her future sessions with us.
Bombarded with calls
Booked for my child but have since been bombarded by calls from an offshore call centre despite repeatedly telling them i have already booked etc.
15 avril 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We’re sorry to read this and take feedback like this seriously. We have checked our systems and have been unable to locate any enquiry or booking that matches the name on this review.
As we cannot identify your details, we’re unable to investigate the situation described. It’s possible this may have been submitted in error or could relate to another organisation.
If you have made an enquiry or booking with us, please contact our team directly with your full name and details so we can look into this promptly.
Does the company even exist
Does the company even exist? According to government website the gymnastics academy has been compulsory desolved on 31/03/26.
All Google information, reviews, places been removed, which happens if the company no longer exists.
Still their own website exists, and the classes are still going ahead 🤷
31 mars 2026
Avis spontané
Réponse de Www.Thegymnasticsacademy.co.uk
We believe you are referring to The Gymnastics Academy Limited, a separate company registered in Stratford-upon-Avon.
To be absolutely clear, we have no connection whatsoever with that company, its directors, or its operations, and we have never had anything to do with them.
We are an entirely independent organisation, and our business continues to run as normal with all classes proceeding as scheduled.
Any information regarding the dissolution of that unrelated company does not apply to us.
If you have any concerns, please feel free to contact us directly.
Chris was a great help setting up my…
Chris was a great help setting up my daughter gymnastics class. We are looking forward to start.
13 avril 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.