The Lovely Keepsake Company Avis 

887
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

Ordered a keepsake giraffe teddy with sound box for a good friend & colleague whose baby was born at 27wks. The giraffe was amazing when it arrived ! Fast delivery from ordering & the photo & letterin... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The personalised box was lovely, and well made and my friend loved it. I Would order from again, only issue is that there is no shipping option to the Isle of Man, and I had to have it sent to family... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de cadeaux

Écrit par l'entreprise

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

887 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(887)

83 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely beautiful

Absolutely brilliant service. I received my order within 2 days of purchase and I couldn’t be happier with it. It’s beautifully made and great quality, better than I expected given the price. Very reasonably priced! Overall I’m really happy and will make future purchases.

25 juin 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

What a lovely review, thank you Leanne💕

Noté 5 sur 5 étoiles

Keepsake Giraffe with sound

Ordered a keepsake giraffe teddy with sound box for a good friend & colleague whose baby was born at 27wks. The giraffe was amazing when it arrived ! Fast delivery from ordering & the photo & lettering was beautiful! Now my friend has her giraffe with her daughters cry recorded to cuddle tight until she comes home from hospital! Thanks again !!! Highly recommend ordering from this amazing company 🫶🏻

18 juin 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

What a lovely thought Samantha, thank you for taking the time to leave your review, we really do appreciate it x

Noté 5 sur 5 étoiles

A very pretty keepsake box

A very pretty keepsake box.
Ordered as a gift for my best friends wedding, I filled it with a bottle of wine she drank the night before, the wedding invitation, a bag of the confetti, and I had some of the photos I had taken printed. She is very happy with the gift.
It looks great, and robust enough to last a lifetime.

28 mai 2025
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Réponse de The Lovely Keepsake Company

What a lovely thought 💕so pleased to hear that your best friend loved it Sarah x

Noté 5 sur 5 étoiles

Great box delivered very quickly!

I can't believe my amazing box arrived so quickly! I ordered it on Monday and it arrived via Royal Mail on Thursday. Great service at any time, but incredible for something personalised - and in the week of Father's Day! I bought the largest pine box as a gift for my husband to keep treasured memories of his newly restored VW Beetle in. Things like the magazine it's featured in, show programmes and wrist bands from the events he has shown the car at, etc. The box is well made and the writing and photo of the car on the top are great. He'll love it, and will treasure it (and what goes in it) for years to come!

12 juin 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

Thank you Melanie x

Noté 5 sur 5 étoiles

Keepsake box

Really delighted with keepsake box. Pictures on top of box came out great. Fantastic service and price. Was a gift for someone who loves it.

27 mai 2025
Noté 5 sur 5 étoiles

Ordered 3 baby memory boxes..they came…

Ordered 3 baby memory boxes..they came really quickly and are absolutely beautiful...exactly how I wanted them. I've actually ordered another one as I am so pleased with them. Definitely be ordering from them again. Excellent service and fantastic gifts.

28 mai 2025
Noté 5 sur 5 étoiles

I ordered a personalised wooden memory…

I ordered a personalised wooden memory box on Wednesday morning and it arrived Saturday morning. It’s absolutely beautiful and exactly what we were looking for in order to keep all our grandads memories safe. Would definitely recommend and use this company again.

28 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Personalised Photo Keepsake Monkey…

I bought a Personalised Photo Keepsake Memory Monkey 🐒 and I absolutely love it. I have a photo of my husband together with a few words on the tummy and I've put a small amount of Chris' hair in the little heart container. It's so snugly and being personalised I feel like it's from my darling Chris. Thank you so much x

17 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great variety of options

Great variety of options, premade templates for all occasions, easy to upload an image, easy to purchase and great prices.
The only downside was after having paid extra for the item to be gift wrapped, there was no where to leave a note to the person it was sent to. I did email the company and ask for a note to be added, but it wasn't. Apart from that, all great.

24 avril 2025
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Réponse de The Lovely Keepsake Company

Thank you for your review, we're happy to know you loved your item. I am sorry your note was missed, this was a genuine error we apologise. We appreciate you taking the time to leave us a 5 star review x

Noté 5 sur 5 étoiles

Compassion when it’s needed most

I found out on the Wednesday before Good Friday that my little cat was going to be put to sleep, and in a panic around 4pm, I placed an order, worried it wouldn’t arrive in time due to the bank holiday weekend. I found a phone number on the website and called, and that’s when I spoke to Helen.

She went above and beyond to help me – within five minutes of placing my order, it had been dispatched, and thanks to her and the team, it arrived the very next morning, on Thursday. I was able to get my boy’s paw prints before he passed, which meant the absolute world to me.

I can’t thank Helen and the team enough for their compassion, urgency, and kindness during such an emotional time. Thank you so much.

16 avril 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

This means the world to us, we try our very best to make all our customers happy. It's lovely to know we could help you with this memento of your cat at such a difficult time x

Noté 5 sur 5 étoiles

Pet remembrance marker

Ordered a pawprint plant marker, with seeds. Arrived within 48 hours.
Plant marker is suitable for an outdoor pot, mirrored acrylic with a quote - and the seeds are forget-me-nots. Perfect for remembering my best friend. Highly recommend.

16 mai 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

That's great to hear, thank you x

Noté 5 sur 5 étoiles

Perfect gift to myself

Absolutely love the keepsake cat with recordable voice. It means so much to me to be able to squeeze it and hear my husband's voice singing to me. It arrived quickly as well!

9 mai 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

These are great keepsakes and we love hearing how much they mean to you x

Noté 2 sur 5 étoiles

My memory box which was for moments of…

My memory box which was for moments of my late son arrived with a tiny dent. Despite sending photos in order to proceed with a replacement, I'm still waiting
Very poor customer service

24 avril 2025
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Réponse de The Lovely Keepsake Company

Hi there Pauline, I'm ever so sorry that you were not 100% happy with your keepsake. I can see that you have resolved this matter already with our customer service team and that you are happy with this resolution. Best wishes x

Noté 5 sur 5 étoiles

The gift was lovely

The gift was lovely. Well wrapped and presented. Was loved by recipient.

24 avril 2025
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Réponse de The Lovely Keepsake Company

Aw thank you so much, happy to hear they loved their gift x

Noté 5 sur 5 étoiles

Absolutely excellent

Absolutely excellent, perfect service from this company. I am delighted with my purchase. It is beautiful. I received curteous, communications from the colleagues. The item was packaged well and delivered on time and sold at a great price. Deserves ten stars!!

3 mai 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

Thank you so much for your review, we really appreciate your kind words x

Noté 5 sur 5 étoiles

Beautiful memory candle

Just received my beautiful personalised memory candle holder. Amazing quality and the writing and photo are printed with perfection. Thank you and I will most certainly be back to your website for more :-)

28 avril 2025
Avis spontané

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