The Lovely Keepsake Company Avis 

888
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely superb! I ordered a personalised gift for a friend’s special occasion and was worried it wouldn’t arrive in time. I contacted them and the amazing Helen went above and beyond anyone’s ide... Voir plus

Noté 5 sur 5 étoiles

Ordered a keepsake giraffe teddy with sound box for a good friend & colleague whose baby was born at 27wks. The giraffe was amazing when it arrived ! Fast delivery from ordering & the photo & letterin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de cadeaux

Écrit par l'entreprise

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

888 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(888)

83 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful memory candle

Just received my beautiful personalised memory candle holder. Amazing quality and the writing and photo are printed with perfection. Thank you and I will most certainly be back to your website for more :-)

28 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

I sadly had to let my dog go

I sadly had to let my dog go. We were due to have her ashes back and wanted something special for her ashes before she come home. I ordered a box from this company and it’s absolutely beautiful. The box come before I had my girl back so we were very happy. 10/10 for this company. The quality is amazing.

9 avril 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

I'm so glad you love your ashes box.
Thanks for your 5 star review. Best Wishes

Noté 2 sur 5 étoiles

Poor quality print

I unexpectedly lost my cat and I wanted something special to remember her by and I came across this company. I normally use Etsy and small business for anything personalised but the quality of the items here looked really good.
I ordered a wooden tea light holder with a photo of my girl on the front.

The tealight holder was delivered within 3 days of ordering. As soon as I opened it I was really disappointed and upset by the quality of the item.

I emailed the company who told me that its printed on wood so that’s the quality… however I will say on the website the quality looks outstanding, my image has visible white bits where the print has missed and I can only describe that the print looks like a bad temporary tattoo transfer.

I replied to the email from the company explaining that the quality on the website is not what I have received and I have not had a response. The company have not tried to rectify this issue.

I will say I have looked down their instagram and Facebook page and I haven’t seen another print that is as poor quality as mine so maybe I have just been really unlucky.

I am just really upset that I had bought something to have in the house to remember my girl and it’s so disappointing for it to arrive like it has.

10 avril 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

Hi there Jess, I'm ever so sorry that you were not 100% happy with your keepsake. I've reviewed your photos that you have sent through to our customer service team and I can see that the print is on a natural product which obviously does have a grain and so the coverage may vary depending on the natural grains in the wood.
I can see that our customer service team has been in correspondence with you regarding your order.
Best wishes x

Noté 5 sur 5 étoiles

Lovely & perfect

Following the recent passing of our lovely Mum, I found this business, read the reviews and looked at the options and we're so happy with our Memory Box. Loved the option to add the 3 x Polaroid type pictures on the top, and the text & wording style is really nice. Very happy 😊

11 avril 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

I'm so glad to hear your happy with our memory box.
Thank you for your 5 stars. Best Wishes.

Noté 1 sur 5 étoiles

Memorial stone - Very poor quality pictures

I ordered a personalised memorial stone with photos of my 20 year old cat in whom I had just lost. The quality of the pictures are terrible and nothing like the colours of the uploaded photo. I was extremely disappointed to receive this and sent an email stating so only to get a reply stating that “obviously” they would look brighter online. This is however not true as I also ordered another stone of a different style from another website and this is beautiful. Would definitely not order from here again and will be spreading the word to AVOID!!!

23 mars 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

Hi there, I'm ever so sorry that you are not happy with your keepsake. I can't see from this review your order number to check this for you but in terms of print quality, we can only print the quality of the image provided. If you have ordered a product that is made from a natural material like slate, stone, wood, etc there are always slight imperfections due to the nature of the organic material. If you haven't already come to a resolution with our customer service team, please do get in touch with them. Best wishes x

Noté 5 sur 5 étoiles

Love it

Love it
Lovely box

25 mars 2025
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Réponse de The Lovely Keepsake Company

Thank you for your 5 star review, I'm so pleased you love your keepsake box.
Best Wishes

Noté 5 sur 5 étoiles

Absolutely fabulous company

Absolutely fabulous company, from ordering to receiving my order it was perfect. I ordered 6 different bereavement baubles and each one is beautiful and I’m so pleased with them. A wonderful company who I would definitely recommend.

7 avril 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

I'm so happy your pleased with your 6 baubles.
Thank you for the 5 star review. Best Wishes

Noté 5 sur 5 étoiles

2 personalized vases.

I ordered 2 personalized vases,I asked if the font could be changed, got a message straight back saying it couldn't and would it be ok to carry on,I said yes and was very happy with them.Thwy will make a 90 year old lady very happy and very emotional, will definitely order again.

28 mars 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

Thank you for your 5 star review, I'm so glad we could make a 90 year old woman happy with our vase.
Look forward to making your next order. Best Wishes

Noté 5 sur 5 étoiles

Amazing craftsmanship and quality.

I ordered their personalised (In Loving Memory Dove Memorial Book Photo Frame) as a present. The quality of the wood and writing is second to none, and I’m incredibly happy with it. Thank you very much.

4 avril 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

I'm so happy your so happy with your In loving memory dove memorial book photo frame.
Thank you for the 5star review. Best Wishes

Noté 5 sur 5 étoiles

My niece absolutely loved her new baby…

My niece absolutely loved her new baby keepsake.

25 mars 2025
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Réponse de The Lovely Keepsake Company

I'm so happy to hear your niece loves her keepsake.
Thank you for the 5 star review, Best Wish

Noté 5 sur 5 étoiles

Beautiful memory box for Bob

We ordered a personalised memory box for our 18 month old pup who passed away suddenly. The quality and care that has clearly gone into this box is amazing. Turn around and delivery was quick, and packaging made sure it got to us in perfect condition. Thank you so much, we can keep and treasure all our little Bobs memories and have a place to put items for him (such as cotton buds he loved to steal) Thank you LKC

28 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Glass pet memorial

Thank you for supplying the beautiful pet memorial glass ornament, my friend loved it. Very well made and packaged safely. I highly recommend this business.

17 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Great quality

Easy to order. Plenty of opportunities to review your message. Quick delivery. Great quality and good value for money. Will definitely buy again and have recommended to friends and family.

25 février 2025
Noté 5 sur 5 étoiles

My sister in law died of a bleed on the…

My sister in law died of a bleed on the brain at just 56. She collected Teddy bears. Discovered this site and purchased a teddy and chose a picture of her on chest of the bear so her ashes could be put inside. It just arrived, it's stunning so very her.the hand written note by Penny from the company was just a lovely touch. Thank you for such an original item one my brother will cherish always.

7 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality and speedy delivery

This item arrived super quickly and the quality is amazing. I ordered a memory box as a final resting place for my dogs ashes, I couldn't have asked for a better keepsake for my beautiful boy. Highly recommended

25 février 2025
Noté 5 sur 5 étoiles

Excellent service

I ordered one of the personalised book style photo frames from this company which arrived yesterday. It has a handwritten message to my wife for her 40th birthday from our daughter. The printing has been really well executed, and delivery was swift. Overall, very happy with the purchase and I’m sure my wife is going to love it.
Thanks very much.

28 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful way to remember our beloved dog

Our Jack Russell had been part of our family for over 14 years and when he passed away we were all heartbroken. I am absolutely over the moon to have come across the Lovely Keepsake Company - their personalised pet memorial products are truly excellent. We can now remember our beloved dog with our beautiful Memory Box, Love Heart keepsake and slate garden memorial. With such a wide personalised range for all life occasions, I'm will definitely be a repeat customer. Thank you for helping us remember him in such a special way!

19 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Nothing like my photo

I ordered a personalised couples crystal photo for valentines. The colours looks all wishy washy and nothing like the colours of the uploaded photo. Very disappointed to of received this and would be quite embarrassed to have this out on show.
Would not use again.

14 février 2025
Avis spontané
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Réponse de The Lovely Keepsake Company

I'm so sorry to hear that you are not happy with your keepsake, I can see that you have already had communication with our customer service team regarding your order.
Best wishes x

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