The Lovely Keepsake Company Avis 

888
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely superb! I ordered a personalised gift for a friend’s special occasion and was worried it wouldn’t arrive in time. I contacted them and the amazing Helen went above and beyond anyone’s ide... Voir plus

Noté 5 sur 5 étoiles

Ordered a keepsake giraffe teddy with sound box for a good friend & colleague whose baby was born at 27wks. The giraffe was amazing when it arrived ! Fast delivery from ordering & the photo & letterin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de cadeaux

Écrit par l'entreprise

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

888 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(888)

83 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

This is such a lovely company

This is such a lovely company, their products are absolutely stunning and faultless. It was shipped quickly, given storm eowyn had just hit. And the packaging was excellent too, I will absolutely be shopping with this company again- and recommending to friends and family

27 janvier 2025
Noté 5 sur 5 étoiles

Heartfelt thanks

I made some purchases just before Christmas and only just now leaving a review as I've not really known how best to do it justice. Debbie is an absolutely amazing human! My dad passed just over 2 years ago and I have wanted jewellery with ashes so much but when checking on so many different websites and providers I just couldn't bring myself to do it. Everything seemed so business like and impersonal.
That is until I came across sentimental keepsake, i instantly felt so drawn, Debbie gives such a personal touch. I telephoned her to make some enquires and was on the phone for about 30 minutes. I placed an order for jewellery for my mum and I. When the order arrived, not only was I so happy with the purchase, I couldn't believe the personal touches from Debbie.
My dad's favourite colours were pink and lilac and as soon as I opened the box, there was 2 feathers in those very colours amongst other little delights.
Debbie also provided me with a surprise gift, a little glow in the dark bedside heart for both mum and I. Debbie created this in memory of my dad Peter Bishop and it is now featured on her website. There is a story behind this piece and I had such pride in telling my mum on Christmas day about my journey in buying jewellery from Debbie
Debbie, I can not thank you enough x 🩷💜

25 janvier 2025
Avis spontané
Noté 3 sur 5 étoiles

Quick delivery but not so great quality.

I am really happy with the design and delivery time, however, the quality of the box is below my expectations. I expect a keepsake box to be long lasting and I’m not sure how long the box will last.

3 janvier 2025
Avis spontané
Logo de The Lovely Keepsake Company

Réponse de The Lovely Keepsake Company

Hi there, I'm really sorry to read this review as we work really hard on sourcing, designing, producing and delivering our products.

I can't see any correspondence from you with our customer services team regarding your order, who would, if there was any quality issue resolve this for you.

Our keepsakes boxes are made from a sustainably sourced wood source and are checked by at least two members of the team before these are dispatched.

We have requested more information from you and will do what we can to help you. Best wishes x

Noté 5 sur 5 étoiles

Fantastic company

Fantastic service throughout. Beautiful quality product and speedy delivery. Couldn’t fault at all wouldn’t hesitate to buy from this company again and have recommended them to others.

30 décembre 2024
Noté 5 sur 5 étoiles

Personalised candle

I received a candle with a minor issue, but the customer service team responded promptly and resolved the problem. The replacement candle was perfect.

26 novembre 2024
Noté 5 sur 5 étoiles

Gorgeous

Absolutely beautiful I ordered the ashes memory bear was bigger than I thought which was amazing very prompt delivery and looked so good gift wrapped the recipient was over the moon with it. Would definitely order again and everyone who’s seen it wants to order one as well!

26 novembre 2024
Noté 5 sur 5 étoiles

One Extremely Happy Customer

Absolutely blown away with our memory boxes. The quality & detail are outstanding. Our two dogs were our babies and we will treasure these boxes along with all their favourite things inside.
Highly recommend this company. Fast and careful delivery

9 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I put some emojes on the Christmas…

I put some emojes on the Christmas bauble. Keepsake emailed me to say sorry they couldn’t do them. I ment to reply but was busy. They took the time to actually call me. Was a very nice man. Most helpful. They then got on with my order& a few days latter received a lovely personalised Christmas bauble. It’s lovely

26 novembre 2024
Noté 5 sur 5 étoiles

Got a memorial candle holder for my dad…

Got a memorial candle holder for my dad who passed recently. Website was easy to navigate and the product was superb. I ordered another one for my brother. Will definitely be using this company again.

3 novembre 2024
Avis spontané

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