The New Homes Group Avis 

Emma Sandu has been great! She replies quickly to emails and has been very helpful with all my questions. Can’t wait to move into our forever family home :)

Christina at the new homes group was fantastic in helping us sell our home! She had the property on the market and sold within 8 days! Our first buyers unfortunately fell through but Christina was on hand to reassure us. The property went back on the market and sold again, this time in 3 days! Christina’s support throughout the process was second to none and now we’re in our new home making beautiful new memories as a family.

Lucy was a pleasure to work with, her response time was was really quick and we felt she was genuinely trying to achieve the best deal for us.

She is a credit to her company.

Thank you

I have a great experience with New Home Group, specifically Chloe Smith. She is so kind, helpful and patient. She helped me a lot to buy my home in Lotun. As a first time buyer I didn't have idea on many things. She assisted me by providing honest advice and she never rushed me. Whenever I sent a email with some questions, she replied me within few socond that made me pleasure and stress-free. Thank you very much Chloe for your lovely service! 🙏 😊 ❤️

Armani was brilliant! Great communication and very informative would highly recommend

Professional, low-stress experience. Leila was fantastic throughout - friendly, professional and proactive.

Emma provided an outstanding service from the very beginning. She was professional, friendly, and always happy to help with any questions I had. She made the whole process much smoother than I expected and kept me updated every step of the way.

Her communication was excellent, and she was always approachable and responsive, which made the experience much less stressful. Thanks to Emma's support, everything progressed smoothly, and we felt confident throughout the process.

Thank you, Emma, for all your hard work and dedication. I would highly recommend her to anyone looking to purchase a new home.

Chloe kept me informed and up to date as much as she could; being friendly, professional and easy to understand at a stressful time for me. I felt confident in my dealings with Chloe.

Luke Cox had oversight of our house purchase and it was refreshing to have such regular updates and a point of contact to check whether anything was either needed or to generally give a gentle nudge to all parties and move things along quickly.

From frequent interactions with Luke, he was always friendly and positive and we always felt that he had an excellent grasp of the whole situation and answered any questions swiftly.

Right through to completion, Luke remained in touch and sent us a kind and thoughtful message to congratulate us on our new home. It’s the small things that make a big difference, so thank you.

Hayley was absolutely excellent from start to finish. The new build was at the top of the chain with us in the middle. She pushed everyone along and progressed when things began to stall.

Cannot thank Hayley enough for her help in getting us all into our new homes.

The New Homes Group helped ensure that our property sale exchanged on time and were great at communicating and liaising with all of the parties within the transaction. We dealt with Daisy Theokli, who did a great job.

We had a fantastic experience with New Homes Group, thanks to Daisy. She was amazing from start to finish—professional, friendly, and always happy to answer any questions we had. She kept us updated throughout the entire process, making everything as smooth and stress-free as possible. Her communication and dedication were outstanding, and we always felt supported. We can't thank Daisy enough for all her hard work and would highly recommend both her and New Homes Group to anyone looking for excellent service.

We recently purchased a house and we would like to give recognition to Andrew Ioannou who helped us immensely with the process.

Throughout every stage, Andrew was consistently one step ahead. He kept everything moving, and made sure we knew exactly where things stood. His communication was excellent from start to finish. He was polite, professional and responsive, which made a huge difference during what was a frustrating process, and I genuinely believe the experience would have been far more difficult without his support.

Thank you Andrew!

As first-time buyers, buying an house was completely new and felt quite daunting to us, but Emma Wright made the first part of the process so much easier to understand. Her communication was fantastic, she was prompt, thorough, and explained every single step so clearly that we felt confident in what was happening next. She went above and beyond to help us get our offer accepted so quickly. We couldn't have asked for a better experience, thank you so much, Emma!

On the ball, lots of chasing and great at keeping me informed - thanks harry!

Our sales progression was handled by Chloe Smith who expertly managed the whole chain talking to links that others stated they couldn’t talk to. She was calm and helped the whole process during some stressful moments! An excellent job and useful to have them as part of the process.

Had a great experience with New Homes Group. Our primary contact was Daisy Theokli who was excellent throughout the process and really helped us get over the line. Everything was arranged quickly and efficiently from the New Homes Group end and we highly recommend NHG and especially Daisy. Thank you again!

Hayley is honestly an incredible asset to the company, without her dedication and commitment to her role, our move would never have gone through. Cannot fault the process and the service. Apart from issues with external factors like our buyer, Hayley made the process so simple and as stress free as possible I cannot be more grateful!

Emma has been very helpful and clear on how the process works from the beginning. As a first time buyer, this is very much appreciated.

Utterly appalling service - avoid New Homes Group

Our property was initially listed at £150,000. After some time, New Homes Group contacted us and pushed for the price to be reduced to £140,000. We declined and instead agreed with them that it would be advertised at offers over £145,000. They accepted this, changed the listing, and gave us every indication that the matter was settled.

Just one week later, they called us and effectively threw their toys out of the pram because we had not reduced the property by as much as they wanted. They have now decided to remove our property from the market entirely.

Apparently, sellers are only welcome to use their service provided they surrender control of their own asking price and comply with whatever reduction New Homes Group demands.

Their handling of an offer we received was even worse.

A buyer offered £143,000. We countered at £147,000, which the buyer rejected before withdrawing their offer. New Homes Group then told the buyer that we would have accepted £143,000 because we could receive “incentives.”

This was never discussed with us, never authorised by us and was not their decision to make.

Communicating an acceptance price to a buyer without first obtaining the seller’s agreement is completely unacceptable. It undermines the seller’s negotiating position and gives the buyer information that they had absolutely no authority to disclose.

We formally raised this concern with New Homes Group two weeks ago. Unsurprisingly, we received no response whatsoever. Apparently, ignoring a serious complaint is easier than taking responsibility for their own conduct.

The entire experience has been shockingly unprofessional. They attempted to dictate the price of our property, communicated an unauthorised acceptance figure to a prospective buyer, ignored our complaint and then removed the listing when we refused to reduce the price far enough to satisfy them.

Their priorities appear to be securing the quickest possible transaction on their preferred terms, rather than representing the interests of the seller.

Based on our experience, I would strongly advise anyone considering New Homes Group to think very carefully. Do not assume that your instructions, asking price or negotiating position will be respected - and do not expect a response when you raise a legitimate complaint.

An absolutely disgraceful way to treat a customer.

DO NOT USE THE NEW HOMES GROUP.