The New Homes Group Avis 

Utterly appalling service - avoid New Homes Group

Our property was initially listed at £150,000. After some time, New Homes Group contacted us and pushed for the price to be reduced to £140,000. We declined and instead agreed with them that it would be advertised at offers over £145,000. They accepted this, changed the listing, and gave us every indication that the matter was settled.

Just one week later, they called us and effectively threw their toys out of the pram because we had not reduced the property by as much as they wanted. They have now decided to remove our property from the market entirely.

Apparently, sellers are only welcome to use their service provided they surrender control of their own asking price and comply with whatever reduction New Homes Group demands.

Their handling of an offer we received was even worse.

A buyer offered £143,000. We countered at £147,000, which the buyer rejected before withdrawing their offer. New Homes Group then told the buyer that we would have accepted £143,000 because we could receive “incentives.”

This was never discussed with us, never authorised by us and was not their decision to make.

Communicating an acceptance price to a buyer without first obtaining the seller’s agreement is completely unacceptable. It undermines the seller’s negotiating position and gives the buyer information that they had absolutely no authority to disclose.

We formally raised this concern with New Homes Group two weeks ago. Unsurprisingly, we received no response whatsoever. Apparently, ignoring a serious complaint is easier than taking responsibility for their own conduct.

The entire experience has been shockingly unprofessional. They attempted to dictate the price of our property, communicated an unauthorised acceptance figure to a prospective buyer, ignored our complaint and then removed the listing when we refused to reduce the price far enough to satisfy them.

Their priorities appear to be securing the quickest possible transaction on their preferred terms, rather than representing the interests of the seller.

Based on our experience, I would strongly advise anyone considering New Homes Group to think very carefully. Do not assume that your instructions, asking price or negotiating position will be respected - and do not expect a response when you raise a legitimate complaint.

An absolutely disgraceful way to treat a customer.

DO NOT USE THE NEW HOMES GROUP.

Myself and my partner had a great experience with The new homes group and specifically Harry stoner. As first time buyers we were a little stressed about the whole process as it’s completely unknown to us. This was made a lot easier as we were given updates regularly about what stages we had completed and the next stages to progress. We were constantly updated on the status of the seller’s progress and solicitor updates. We purchased a property with no chain. The process was a lot quicker than we had expected with a turnaround of less than 2 months from the moment our offer was accepted to our move in date. As I’ve already mentioned we are delighted with how Harry and the new homes group have taken the time to make this whole process simple for us. We had weekly calls to track the progress and would highly recommend and vouch for harry and the company as a whole. No complaints at whatsoever.

Harry Stoner has given exceptional support and has been a vital part in getting a transaction over the line for our mutual client. Harry kept all parties updated throughout the transaction, identified when things had started to lose momentum and was proactive by contacting the relevant parties to get things moving again. Nothing was too much trouble for him, he was consistently going above and beyond and the communication was second to none. It has been a pleasure to work alongside Harry and I hope our paths cross again.

Georgina was amazing and very helpful !
As a first time buyer she really helped and was so friendly

Super helpful, Nice and polite individuals

I feel confident in recommending TW services I’ve had good support all through my purchase

We recently moved home and Ellie Cooper was assisting us through the process. Ellie was always polite and helpful when we called to discuss our queries. Ellie maintained good communication with emails, giving clear guidance on what we needed to do. We wish to thank Ellie for her professionalism and support to enable our move. Thank you, Paul & Nettie

Armani was extremely helpful and friendly, responded quickly and got everything through with ease and quickness!
Thank you very much for your time

I can’t recommend Harry at New Homes highly enough. From start to finish, he has been professional, approachable, and incredibly supportive throughout what can often be a stressful process.

Harry kept me updated whenever he could, was always happy to answer any questions, and made everything much easier to understand. He was friendly, honest, and genuinely cared about making sure everything went as smoothly as possible.

His excellent communication, patience, and commitment to providing great customer service really stood out, and I truly appreciated all of his help. Thank you, Harry, for making such an important milestone a much more positive experience. I wouldn’t hesitate to recommend you to anyone looking to buy a home.

Very clean process, on the ball 👍🏻
Emma Sandu helper

Armani helped me through the process and ensured things progressed smoothly and quickly, always very responsive and happy to help

The entire process of buying the house went smoothly and Chloe helped me with all the queries I had in no time. Very helpful and I would highly recommend her.

Can’t praise James Overall enough, he was brilliant throughout the whole process. Explained everything at each step, great communication, and had our best interests at the forefront of every decision. Made the process much smoother and easier, made us feel like a valued client.

An Outstanding Experience with The New Home Group!
I had a fantastic experience working with The New Home Group. Their entire team is highly professional, incredibly responsive, and excellent at keeping clients updated while completing tasks efficiently and on time.

I want to give a special thank you to two outstanding team members who went above and beyond for me:

Harry Stoner: Harry was absolutely brilliant at keeping me updated throughout the entire journey. He was always on top of the process, consistently following up and chasing things down to ensure everything moved forward seamlessly.

Georgina Merlini: Georgina's negotiation skills are top-tier. She is incredibly polite, professional, and knew exactly how to handle the finer details of the deal to get the best result.

Thank you both so much for your hard work, quick responses, and amazing support. I highly recommend The New Home Group to anyone looking for a smooth, stress-free experience!

Chloe Smith was our Progression Manager for our sale and was very attentive and helpful with any questions we had. Her communication was great and she has made this process a lot less stressful for us! Thank you!

Georgina does a great job for The New Homes Group, responding incredibly quickly, very pleasant to deal with.

I would recommend The New Homes Group massively, Jessica was brilliant the whole way through ensuring I was up to date with everything when buying the house. It made my process much easier and less stressful!

I had an excellent experience with Christiana during my house purchase. She was incredibly helpful, professional, and supportive throughout the entire process. Buying a house can be stressful, but Christiana was always available to answer my questions, provide guidance, and keep everything moving smoothly. Would recommend her at anytime.

Great customer service. Efficient and professional when buying my home. Many thanks 😊

I found the team members very helpfull;courteous and professional.Highly recommended.