TideWeAvis 

Réponse de TideWe

2 nov. 2025

Dear Valued Customer,

Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the inconvenience you've experienced with the zipper liner.

We take this issue very seriously and have already taken steps to address it personally with you. We have contacted you via email to gather the necessary details and arrange a replacement for your waders immediately.

Our goal is to ensure you are completely satisfied, and we appreciate your patience as we work to resolve this for you.

Thank you for your understanding.

Réponse de TideWe

2 nov. 2025

Hi,

Thank you for bringing this to our attention. Please accept our sincere apologies for the frustration and disappointment this situation has caused. We completely understand how you feel upon seeing the promotional email shortly after your purchase.

We have promptly investigated your case. Our marketing emails are scheduled and sent to our entire subscriber list to announce new promotions. However, we regret that our system cannot identify customers who have just made a purchase before the email is sent out. This is indeed a customer experience aspect we need to optimize.

Furthermore, upon reviewing your order, we confirmed that the specific items you purchased were not part of this BOGO promotion. We are glad to see, though, that you successfully applied a significant discount coupon at checkout, securing a highly favorable price for your order.

While we are unable to apply the BOGO offer to this particular order, your feedback is invaluable. We have documented your comments and will share them with the relevant team to improve our promotional communication and prevent similar confusion for other customers in the future.

To express our apologies and gratitude for your understanding, we have prepared an exclusive discount for your next purchase. Please contact us via email [cs@tidewe.com] to obtain it.

We appreciate your understanding and support and hope to have the opportunity to serve you better in the future.

Réponse de TideWe

2 nov. 2025

Dear Valued Customer,

Thank you for taking the time to share this specific feedback about your experience. We sincerely apologize that the power button light on the heated jacket caused inconvenience during your hunt and affected your overall experience.

Your point is extremely valid. The current design, where the indicator light remains on while the heating function is active, was primarily implemented as a safety feature. It serves to remind users to turn off the heating and prevent potential issues like complete battery drainage.

However, we fully understand that in certain scenarios—such as hunting, stargazing, or other nighttime outdoor activities—this constant light can indeed become an unintended disturbance. We greatly appreciate you bringing this specific use case to our attention, which we had not thoroughly considered before.

Your feedback is invaluable. We have already formally documented it and shared it with our product design and development team. For future product iterations and design improvements, we will prioritize evaluating this design and exploring better solutions, such as adding the option to disable the light or adjusting its brightness, to better meet the needs of all users across various situations.

Thank you again for helping us improve our products. If you have any further questions or need assistance, please feel free to contact our customer service team via email [cs@tidewe.com].