Met at service desk, was seen by Mia Charters. Very nice person, came across as professional and had great "people skills" even had a bit of banter! Service completed quick an d trouble free, had a co... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service by Mia took me in with welcoming smile and made me comfortable as a customer. Tea coffee bar needs refilling but thats minor, was informed possibly 2 hrs service but was done... Voir plus
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I had my 2nd service today at Toomey MG, I was looked after by Mia Charters from the service dept. I was most impressed with her Customer ServIce skills and pleasant demeana, If MG know what is good f... Voir plus
L'entreprise a répondu
I had my MG HS serviced and a small repair done under warranty this week and I can only say this company does customer care to another level. I got a video showing what was done and a full report of m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Atelier de mécanique automobile
- Concessionnaire de véhicules à moteur
- Garage automobile
- Service de débosselage automobile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Coordonnées de contact
West Mayne6, SS15 6RW, Basildon, Essex, Royaume-Uni
- 1268977468
4,9
Excellent
295 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pleasant experience with a lovely…
Pleasant experience with a lovely reception, excellent job.
10 janvier 2026
Avis spontané
Mia was an absolute STAR!
Mia was an absolute STAR!! Good and speedy service!
9 janvier 2026
Avis spontané
Brilliant service from Mia today
Brilliant service from Mia today. Thank you MG basildon never fail to impress us.
9 janvier 2026
Avis spontané
Service
Mia was really helpful on the day and gave good advice on the service. Thank you
8 janvier 2026
Avis spontané
My car was in for a recall and Mia was…
My car was in for a recall and Mia was so helpful and friendly. It was in for an all day appointment and Mia rang me at lunchtime to give me an update on my car.
8 janvier 2026
Avis spontané
No tyre nut connector
I was sold a second had car without a tyre nut connector. When I asked, I was told the nuts are not standard so Toomey will not replace.
Was told to go to a service station and ask then to cut them off.
I feel the after service is pathetic to non existent
22 décembre 2025
Avis spontané
Réponse de Toomey Motor Group - Toomey MG Basildon
Dear Dave,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
This vehicle was supplied over a year ago, and we understand that you visited us prior to Christmas regarding the locking wheel nuts. At that time, our Parts team inspected the vehicle and advised that the locking nuts fitted are non-standard. Unfortunately, in such cases, replacement keys are not always available through the dealership. As a result, an alternative solution was explained, including removal by a service centre equipped with the appropriate tools.
We appreciate that this was not the outcome you were hoping for and regret that it has affected your perception of our aftersales service. Your feedback is important to us, and a member of our management team will be in touch with you directly to discuss this further.
Thank you again for raising your concerns.
Kind Regards
Toomey Motor Group
Paul and Mia were beyond helpful…
Paul and Mia were beyond helpful throughout my whole service experience!
Stress free and quick
Also greeted with friendly faces who go above and beyond!
5 janvier 2026
Avis spontané
Mia Charters was professional and…
Mia Charters was professional and courtesy and kept me updated with all stages of the Cars MOT
23 décembre 2025
Avis spontané
Mia andKrzystof very helpful and…
Mia andKrzystof very helpful and professional providing a great service
23 décembre 2025
Avis spontané
Another good review for a great group…
Another good review for a great group of guys in MG service department in Basildon. Paul, Pedro and Mia always do a fantastic job and are super helpful and a pleasure to deal with when getting anything done including the recent recall I had for my second MG car. Many thanks again for all your hard work guys as I know how busy you are and hope you all have a great Christmas.
12 décembre 2025
Avis spontané
Once again I have had my service done…
Once again I have had my service done at MG basildon, Pedro serviced me and it was excellent
10 décembre 2025
Avis spontané
The service was very good
The service was very good, looked after very well by Mia charters, thanks
8 décembre 2025
Avis spontané
Pedro and Mia excellent
Pedro and Mia excellent, brilliant service friendly and helpful. Top marks
5 décembre 2025
Avis spontané
I had my service today at MG Basildon
I had my service today at MG Basildon, I was serviced by Pedro and he provided me good service as always, will be returning next year
4 décembre 2025
Avis spontané
Excellent service from Mia charters at…
Excellent service from Mia charters at mg lovely girl very helpful
2 décembre 2025
Avis spontané
I was made to feel welcome and…
I was made to feel welcome and comfortable by staff. I was offered a drink by several members of staff throughout my wait which was super quick.
The complimentary car wash was greatly appreciated also!
Thank you
2 décembre 2025
Avis spontané
Mia was very helpful and happy…
Mia was very helpful and happy throughout my visit
27 novembre 2025
Avis spontané
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