Trade Depot Avis 

I am extremely disappointed and frustrated with my experience with Trade Depot today.
I purchased a brand-new refrigerator and also paid an additional $169 for installation. When the refrigerator was delivered today, the delivery team simply left this extremely heavy appliance in the garage/parking area of my apartment building and left. I ended up having to move the refrigerator from the garage all the way to my apartment by myself.
After finally getting it into my apartment and unpacking it, I discovered multiple dents and damaged areas on what was supposed to be a brand-new refrigerator.
I paid for a brand-new appliance and an additional installation service, yet I was left to deal with an extremely heavy refrigerator by myself, only to discover that the product was damaged as well.
I have already requested the cancellation and refund of the $169 installation fee and contacted Trade Depot regarding the damaged refrigerator.
Overall, this has been an incredibly frustrating and disappointing experience. After everything I had to deal with today, I am extremely unhappy with the service I received.

Never going to shop there again.My husband and I got a fridge freezer from them got delivered today by the driver and he wanted to leave it outside in the box and leave, we asked him if he could bring it inside he replied that is not his job, we are pensioners, we asked him if he would if we paid him, we asked how much he wanted he replied $50 but he wanted the money first in his hand before doing so and that he would not be telling the firm that he took money

Brand new washing machine had a major leak, day 3 I do warranty claim and then it's 3 days of crickets. I call and told it will be booked for collection and a refund will be issued once it arrives back.
The washing machine has been sitting outside waiting to be collected for 7 days, only collection organized was canceled and im still waiting for a new collection date. Meanwhile I have had get a new machine and still waiting for a refund
Its not my fault collection has been delayed so why should I have to wait for my refund - it will be at least 10 days before machine is collected then how long to get back to base and then refund processed
I would have given 0 stars if I could

Extensive selection of goods, good prices and free delivery.

ordered 3 items, all in stock in Chch, apparently. I then get notification they are being sent separately and one item delayed, hang on, they were IN STOCK.
Then 3 days later, on the weekend, I get notification they are delivering, I replied to the text saying no, delivery address is a business and closed on a Saturday.
I then get another text telling me I missed my delivery, so I responded with "no you are late, was due Friday".
No more notice from them, until Tuesday night, after 530, telling me I had missed delivery again, so I had to tell them again, only open business hours, no point delivering to a business outside of business hours.
I've asked Trade Depot to cancel order but their support system doesn't seem to work, as now day 3 and no response.

Great store, helpful and knowledgeable staff who were on the floor and easily identifiable for questions. Great products, great service.

Everyone was helpful. Pricing was unbeatable. Great business model!!

Great range, great pricing, great service!!

I have always enjoyed shopping at Trade Depot Onehunga because of their ever-increasing product range and consistently great prices. Unfortunately, my experience today left a very sour taste.While the store itself is excellent, the attitude of the employee at the checkout was highly unprofessional. Their dismissive behavior made me feel like an absolute burden and a disruption just for completing my purchase.Good prices bring customers through the door, but how we are treated determines if we want to come back. Management needs to be proactive in training front-line staff on basic customer service etiquette. Customers shouldn't be made to feel unwelcome.

Knowledgeable and helpful staff.great prices

Always friendly and helpful staff.

A good range & choice of products, extremely helpful sales staff, give good advice, very affordable & when we have had to exchange a couple of products for a different Style for our job they have been very obliging. Also good having cafe & bathroom facilities available.

Excellent service pricing and delivery.Knowledgeable staff that go out of their way to assist when required.

A great product range and, an incredible delivery service.
My online purchase was incredibly easy.

Quick and easy purchase online, delivery service was excellent with message and live tracking location of how far they were.
Have done a few washes and so quiet. Happy with purchase. Happy to recommend.

This is the worst company I have ever dealt with I 100% think it's a scam. I brought 2 washing machines off them asked to pay for them that day and they would be on the truck for delivery the next day 14 days later NOTHING. I've had the run around on delivery everyday they have said not today tomorrow not today tomorrow absolute SHIT company! $1200 spent on nothing SCAM! They keep updating my tracking I have screenshots of everyday they have changed the delivery date.

P. S 1000 stars for Louis that guy deserves a pay rise 100%

Absolute worst company I’ve ever dealt with. Half of the items they sent were missing parts or severely damaged during delivery.

Contacted their support/warranty department on multiple occasions just to never hear back from them again.

Scamming company run by scammers.

Bad experience my firstime buy Media refrigerator I choose free delivery 5 days after still not deliver.
Re visit christchurch depot they told me wait another 2 day to deliver( still not sure).

Experienced professional staff that helped with every product we needed- a one stop shop for us. The quality is pretty good for the price tag! Fast service delivery

*This is now been resolved, thank you to Ace who went the extra mile to follow this up and responded to me quickly. Ace had this sorted within approx 6 hours of following up with me. However the original review still stands as I don't think any action would have been done if Ace hadn't followed up.

I’m really disappointed with the customer service I’ve received from Trade Depot over the past two weeks.

In December 2025, I purchased a fridge/freezer from Trade Depot. Shortly after purchasing it, I noticed the price had dropped by $70. I contacted Trade Depot’s online support, and they agreed to honour the price difference. I was given the option of having the $70 refunded to my bank account or receiving it as a voucher. Unfortunately, I chose the voucher — something I now regret.

Two weeks ago, before visiting the store, I contacted Trade Depot by phone because I couldn’t find the voucher in my emails. I wanted to obtain the voucher code so I could use it when I visited the store that day. The person I spoke to was able to locate the voucher code for me.

I then went straight to the store and, when I went to pay for my goods using the voucher, I was told that it had expired. I was surprised by this because I thought the original email I received when the voucher was issued in December 2025 stated that it wasn’t due to expire until October. Unfortunately, I no longer had the original email, so I couldn’t confirm the expiry date with 100% certainty.

While I was in store that Saturday, I spoke to the team at the sales desk and explained the situation. I was told to email the person I had spoken to on the phone earlier that day. The sales team advised me that the person I emailed would contact IT to have the voucher reactivated and that it would be done by Monday.

I followed their instructions and emailed my reactivation request to the person I had spoken to on the phone earlier that day. The person I emailed responded and confirmed that they had put a request through to IT to have the voucher reactivated. I was told that IT would reactivate the voucher and that it would be done by Monday.

So, two separate people told me that the voucher would be reactivated by Monday.

The following Saturday, a full week later, the voucher still hadn’t been reactivated. I emailed again directly but received no response, so I then contacted online support to follow it up.

It has now been more than a week, and I still haven’t received any response or update. The email I received from online support stated that I would receive a response within 24–48 hours, yet two weeks have now passed since I initially raised the issue.

I completely understand that issues can sometimes take time to resolve, but what I find particularly disappointing is that I was given a clear timeframe by two different staff members, yet nothing appears to have happened and nobody has contacted me to explain the delay.

At this point, I feel like I’m being ignored. I have followed every instruction given to me and contacted the appropriate people multiple times, yet I’m still no closer to having the voucher reactivated.

In hindsight, I really wish I had taken the $70 bank refund when it was originally offered. Had I done that, this entire situation could have been avoided.

Unfortunately, this experience has left me with a very poor impression of Trade Depot’s customer service. I have found them difficult to deal with, communication has been extremely poor, and the commitments I was given have not been followed through.

I don’t think I’ll be shopping at Trade Depot again.