Trade Depot Avis 

Fantastic store,huge selection of products, good quality, and fantastic prices

Quick and easy to buy. Great prices and huge showroom.

a easy website to navigate-
unsure of product ? reviews listed by other buyers
delivery great to the door

hi there
Order #100836437
the order is for 2 800mm kitchen wall cabinets and a toe kick.
the toekick was delivered a while ago and is now installed ( this was not without some superficial damage to the top edge but a sufficient portion was undamaged and the damage would not have prevented use)
the cabinets and associated hardware still say Scheduled For Delivery x2
Invoiced 8 Jul, Wed T7541372
Booked for truck departure on 22 Jul, Wed
although i have now received a response to my 3rd attempt to make contact via replying to the original invoice email or the "contact us" option on the website
the reason i chose to comment on the public facing facebook post was not mallace but to atttempt to find some way to bring issues to your attention and a warning to the greater public.
this is not a once off issue, over the past 12 months myself and others i live with, have experienced a repeated dissapointment with tradedepots order fulfillment. of the top of my head i can remember personally 2 instances of damaged goods, 2 instances of excessively delayed orders, 1 instance of undelivered accessories to the main order, 2 instances requiring making MULTIPLE attempts to contact trade depot to resolve order issues.
as for other people at my residence, 1 case of requiring legal intervention for significantly damaged goods. additional multiple significantly delayed orders.
personally i am very patient and have learnt to expect to make an order from trade depot 2-4 weeks in advance of requirement, especially for physically large items.
whilst frustrating i do recognise that the offer of reasonably low cost, often suprisingly decent quality for the price, with free delivery, has some inherant logistical optimisation that should be accounted for, free delivery should not mean shit service. there seems to be a systemic failure of tradedepots logistics when i can make 1st order of larger items, later a 2nd order of smaller items. have the smaller items delivered and be waiting weeks for the 1st order. why cant these be consolidated where possible and actually deliver all items together ( within reason, so long as 1 order is not delayed by the other. ) the truck has been to my house atleast twice since the first order was made and still not everything is delivered . that must cost a fortune to fulfill orders.
and finally getting responses its now another ~3weeks still no cabinets and no idea if or when they will arrive, 64days and counting. do better

Trade depot was the only supplier I could find who stocked the product I wanted.
The product arrived in perfect condition.
The delivery required me being at home and I only got 15 minutes warning of its arrival. So that could potentially have been a problem.

We placed an order on August 17 for a cupboard which was in stock at all their stores, were notified that dispatch would be on August 31 which seemed a long wait. We are now being told that delivery will be some time around 15 September, not a certain date, and the trucking company they use has no record of the tracking number. A month to deliver from Hamilton, and they seem to not even know what is going on. Useless company!

The service was great and love how the recommendation was personal. Very helpful.
Nothing was a problem.

I purchased a EUROTECH SPEAKERBAR SYSTEM on the 10th of April 2026. It was faulty didn't work. So i had it replaced for another one, but once again it wasn't working, so i gave up and left the Speakerbar and Subwoofer sitting by my tv for the next 4 to 5 months, i couldn't use it because i couldn't get it to work, i was stressed out so i just left it sitting by my tv. I asked for a technician from Trade Depot to come install it for me, but they say they don't offer that support. So i didn't know what to do except let it sit not being used. I thought i might be able to get my oldest son to install it for me when i see him next, because my son lives 9 hours away. I got a visit from my son, and asked can he install my Speakerbar and Subwoofer? He didn't know how to. So i thought i will hire a professional technician to install it for me, and they could only get the Speakerbar to work, but not the Subwoofer. They said it'll be a technical issue with it. So once again faulty. I returned the faulty product to trade depot on the 30th of August 2026, and i requested a full refund, and they didn't refund me til 9 days later, today 7th of September 2026. Over due refund. Trade Depot first told me that they were transferring my refund back to Afterpay, but my order was older than 120 days old, in fact it was 5 months old over 150 days old. Then i told Trade Depot no, my refund has to be transferred to my bank account directly. A few days later they send me a email confirming that they have processed my refund into my bank account? They showed me a screenshot in a email. I look at the bank details, and it wasn't my bank account number🤦 this went on for 9 days since i returned the faulty product. Back and fourth emails coming from all different staff members, asking me for the same information over and over again. So stressful. But I've finally received my refund, and I'm not going to buy from Trade Depot ever again. I rate 0👎 And it was the Hamilton, Trade Depot.

Great value, ease of shopping, free delivery!

Happy with the freezer , good price and delivery time was good and efficient.

I know a lot of people experience difficulty but since we renovated in 2019 and bought all the things from Auckland TD delivered to Hamilton and purchasing from TD in Hamilton, we've found the service and products to be so good. To the point that we basically are a Midea appliance household and everything we installed in the bathroom, toilet and laundry in 2019 are still going strong with zero issues. Great price point, but on a budget, these products stand up. We're a busy household with up to 5 adults using the things and we're totally satisfied with everything.

Great range of products at very reasonable prices.

Easy website to navigate. Easy checkout and payment process and easy pick up.

The fridge we got was fantastic value for the money.

Trade Depot has a good range at great prices

Easy to find what I wanted on the website, with accurate information.
The ordering process was straightforward and the delivery was quick, I ordered on a Wednesday delivery was the following Tuesday.

The pick was more efficient than last time.
As soon as we arrived the product was delivered within 5 minutes and loaded into the vehicle with a smile which makes a big difference.🤗

Trade Depot was ok to deal with. Courtious staff. Prompt dealivery.

Great product range & great prices.
Staff know product details well. Great friendly service. Quick processing.
Auckland depot is down driveway, parking not great especially if have a trailer.