Trinity Estates Avis 

Living for 6 years in the estate and they never done any maintenance in the car park, last year on 11.08.2025 we had a bill for landscape maintenance of £3421.52p
The bill is split on a 7 houses i think, but the problem is they never, ever done any maintenance there.
Really ripp off company.
Will be reporting them to ripp off Britain.

Labib Islam in Customer Accounts was friendly, polite and helped me with my enquiry. A credit to Trinity.

I requested an invoice to be sent for a direct debit I had been charged for on my service charge account in September. Clearly the customer services representative didn't even read my email as they responded with a figure likely to be debited in October. This then took another 24 hours to arrive purely because the request was not read. Quite incredible - not in a good way.

If I could give Trinity Estates zero stars, I would.

In the 2.5 years I have lived at my property, I have experienced a shocking level of service, with repeated issues, a complete lack of accountability, and no resolution.

I am currently refusing to pay specific charges that I have repeatedly been assured would be removed from my account. Despite this, Trinity continues to send bills with these charges still being added, leaving the balance to increase.

What makes this even more frustrating is that Trinity has issued work schedules that do not even include my property, yet these same costs continue to appear on my bills. I have repeatedly tried to challenge this and get a clear explanation, but I have got nowhere.

The situation has been particularly distressing following the loss of my dad 3 months ago. Despite explaining this and continuing to contact Trinity, I am still receiving final payment reminders for charges that I have been disputing. Lisa Honney and Adam Canning are useless.. I don’t even know what they begin to do with their day. I have emailed every email address I can find and have submitted complaints through the complaint portal.. but yet I’ve received no response for an entire year.

When I call, I am simply told to contact the property manager.. it’s a shambolic company and I’m now having to take this down the legal route.

Quick and efficient, fully answered my question

Possibly the worst company I have ever had to pay money to for a service. Our apparent Estate Manager Becky Sarginson NEVER calls me back and is always “on site visits”. The grass and park are a disgrace. Apparently the charge for cutting the grass this year is just over £2000 for 18 cuts. This is £1000 more than last year. They have cut the park just 4 times and it’s now September. Where is our money going and who is profiting from the interest? Not the residents that’s for sure. One day there will be something along the lines of “did you ever pay a property company to look after your estate? Because you could be owed money”. An absolute sham for new estates. You are robbing good people blind and I am disgusted by you.

Trinity oversee our new build development, the grounds are not maintained to a high standard, we have been left with dead plants, trees, hedges and grass and been promised they will be replanted each year yet here we are 3 years+ with the same dead trees, we pay ridiculous high fees and they don’t even have the decency to reply to emails or own up to the fact that it looks a mess. We have had thorn bushes growing out of gardens into parking spaces and it took over 6 months for someone to acknowledge and finally ask the gardener to cut it back, however supposedly they are attending once a week yet must come with their eyes closed. If you can avoid at all costs as they just want your money

Thee worst company I have had the misfortune of dealing with.
In particular Lisa Honney who is supposedly ‘management’. If this is management, no wonder the company has such a poor reputation.
Trinity is appalling, and that is putting it mildly. Had I been aware of their poor reputation before I brought my place, I would never have brought it - big mistake buying a leasehold property that is ‘managed’ by Trinity Estates. The irony is when you ring them you get a spiel about not abusing their staff lol and yet they are the ones who have no decorum. Truly horrendous company!

Clear and polite explanation of the situation, requirements for further action and resolution. Magda said she would send/resend a copy of a currently missing welcome pack, which I received by e-mail within minutes. Professional and supportive response to my enquiry.

Very prompt reply. The language used was appropriate and clear unlike the paper correspondence which is inappropriate and confrontational.

This is possibly the worst organisation I have come across in terms of customer service.

A property management company that don't manage anything?

All they do is take take take from tenants, and make up payments for 'miscalculataions on service charge' from the previous year and demand these payments upfront as high as £800! How can this be ok?

If you call for any support or guidance on the phones you are greeted with rude and abrupt people who aren't willing to help.

Polite - efficient service.
Thanks

I am completely shocked by this company and the charges, i've never known anything like it. I bought a 2 bed flat 13 months ago. With the annual service charges displayed as £1400 a year. I know it says to be reviewed each year but almost doubling is crazy. They have sent a letter explaining the service charge increases , such as new carpets in communal areas , with crazy prices like £58k , there's not even that many flats !I have since paid £2000, and now received a letter from a solicitor saying i owe another £2000 in arrears which includes substantial legal fees and they are contacting my mortgage company to request this! I have emailed solicitors and Trinity customer services to expalin the charges further ( some are from 2034/2-24 - i didn't even own the property then!) I've said i will pay what i owe but there are discrepancies and absolutely not to contact my mortgage company- no one has responded. I feel like this company is a scam, why is this legally allowed to happen, How i am i even supposed to sell my flat in future with services charges at £3-4k a year . Absolutely bonkers. I would never buy or rent a property with this maintenance company - and would avoid others in doing so.

First time dealing with their website, as a new resident. Followed instructions to access portal, kept saying didn’t recognise. Emailed for technical support, email back saying because of GDPR, they can’t help me so sending paperwork through or I can phone. They gave my details from Taylor Wimpey, they sent me a letter with information and how to access portal with my unique codes !!!!! Not very helpful to me at all. So now I’ll have to phone for help. But they’d soon know my details if I was late or didn’t pay my estate fees

I gave this lady 5 stars because she was very professional and pleasant in her manner. She explained all I needed to know very clear and concisely and was extremely quick in sending me all of the information I required .

Receiving final reminder before you setup my account properly is unacceptable. Your back office systems stink. Taking over new builds from a developer gives you all the information you need to onboard your customers in a professional manner.

Very evasive, this company doesn’t engage in a professional manner. Things reported in April still not fixed in mid August. The site manager Rico Robinson lies and is also very evasive. The company will not show tender process for contractors which is sus as it’s not their money they are spending. Site manager fails to attend site when scheduled which is a breech of contract. If I could give no stars I most certainly would

Thankyou for your swift supply of a spare key

Painful company to deal with. I’d avoid at all costs and can’t wait for the day when I longer have to deal with Trinity.