She was patient, reviewed and resolved the wrong allocation of funds paid as service charges on our 3 properties Wraysbury Drive UB7. As promised she forwarded the revised statements by email.
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Lisez les avis des autres
Key Cons (over 14 years): 1. High turnover of staff: average of 1 property manager per annum 2. No comprehensive handover. 3. Asking for a map of our site after 13 years 4. Mistakes... Voir plus
Just like to say a big thank you to Gary and his team at Trinity. They have been helping me with issues regarding my property and have done so in a very helpful and efficient manner - it certainly mak... Voir plus
L'entreprise a répondu
Absolute nightmare of a management company. If you value your money, your time, and your peace of mind, stay as far away from Trinity Estates as you can. Ever since they took over Hillcrest, our block... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Trinity Estates
Écrit par l'entreprise
National property management, delivered locally
Trinity Estates is one of the largest residential property management companies in England and Wales, with more than 90,000 homes under management. We provide high-quality, cost-effective service charge solutions for both your property and your community. Delivered through a responsive, straightforward service and professional, locally based teams.
Why clients and residents choose us
- 90,000+ homes managed across England & Wales
- Locally based Property Managers assigned to every development
- Fast response rates and genuine local knowledge
- Regular site visits to maintain standards and resolve issues quickly
- Management of blocks, mixed estates, freehold houses and communal spaces
Coordonnées de contact
Vantage Point, 23 Mark Road, HP2 7DN, Hemel Hempstead, Royaume-Uni
- 0345 345 1584
- enquiries@trinityestates.com
- www.trinityestates.com
2,6
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A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are so pleased to hear Morgan was helpful when speaking with him over the phone, we will pass your kind words on to him and his line manager to read.
Kind Regards,
Trinity Estates
There are not enough adjectives to …
There are not enough adjectives to describe how appalling they are. They do not respond to emails or messages left on their portal. We’ve had a water pump leak for months, yet the excuse for not fixing it is that the RMC directors have not authorised the repair. In the eighteen years that we’ve lived in, the internal communal area has been painted once but the outside never. Lots more to add but not enough room here!
11 juillet 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to share your concerns. We are sorry to hear that your experience has fallen so far below the standard you should expect.
We fully appreciate how frustrating it must be to feel that communication has been poor, particularly where there is an ongoing issue such as a water pump leak. We also understand your concerns regarding the condition and maintenance of the communal areas, especially given the length of time you have lived at the property.
We have been able to locate your property details with the information provided in your review and will ensure this is chased up.
Kind Regards,
Trinity Estates
Trinity Estates - zero stars if I could!
If I could leave a review with zero stars I would - Trinity are responsible for the maintenance of the green spaces on our housing estate and we have been attempting to resolve a long standing issue regarding inappropriate use of one of the areas with absolutely no success whatsoever. Appalling lack of communication on their part and complete disinterest in general to any issues raised although they are quick enough to take the monthly direct debits!! The only time we received a response was after contacting the CEO to complain but Trinity still haven't addressed the issues and subsequent correspondence from us has just been ignored. If you try to speak to someone by phone they are always in meetings and no-one bothers to return the phone call. Several neighbours have also complained, with the same atrocious customer service. Overall Trinity are inefficient, incompetant,disinterested and basically can't be bothered to engage in a positive manner - just want your money!!
10 juillet 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We have been able to locate your property details with the information provided in your review and will pass this on to the Property Manager to review and respond.
Kind Regards,
Trinity Estates
The worst company I have ever dealt…
The worst company I have ever dealt with, poor communication, unnecessary demands for payments
5 mai 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave us a review.
Unfortunately with the information provided in your review, we cannot locate your property details and therefore cannot comment or review the issues on site.
Kind Regards,
Trinity Estates
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to share your feedback.
Unfortunately with the information provided in your review, we cannot locate your property details and therefore cannot comment or review the issues on site.
Kind Regards,
Trinity Estates
Humaa Hamid the Customer Accounts…
Humaa Hamid the Customer Accounts Advisor was friendly and helpful
2 juillet 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are so pleased to hear Humaa was able to provide a friendly and helpful service to you, we will pass your kind words on to her and her line manager to read.
Kind Regards,
Trinity Estates
Avoid, Avoid, Avoid
If I could give Trinity Estates zero stars, I would.
Without question, this is the worst company I have ever had the misfortune of dealing with. Years of ignored emails, broken promises, constant changes in property managers, unexplained charges and an astonishing lack of accountability. Every simple issue becomes a battle, and the amount of time wasted chasing them is beyond belief.
The complete disregard for their customers is what stands out most. You pay significant management fees yet have to fight for even the most basic communication. Senior management have repeatedly failed to engage despite numerous requests, leaving longstanding issues unresolved.
Our experience has been exhausting from start to finish. I genuinely cannot recommend Trinity Estates under any circumstances. If you have a choice of managing agent, avoid them.
6 mai 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with Trinity Estates has fallen so far short of the standard you should expect from us.
We fully appreciate how frustrating it must feel when communication is delayed, issues remain unresolved, or charges are not clearly understood.
Unfortunately with the information provided in your review, we are unable to locate your property details and therefore cannot further comment on this.
Kind Regards,
Trinity Estates
Woeful customer accounts team who do…
Woeful customer accounts team who do not listen to a single thing you say
3 juillet 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We apologise that when speaking with our accounts team you feel you were not listened to, we will ensure this feedback is given to the manager for them to review.
Kind Regards,
Trinity Estates
Customer focused
Morgan was able to resolve my queries promptly and efficiently.
1 juillet 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are happy to hear Morgan was able to assist you so efficiently and will ensure your kind words are passed on to him and his line manager to read.
Kind Regards,
Trinity Estates
Michelle Coates has been our property…
Michelle Coates has been our property manager for the last couple of years on a development in Redhill Surrey and dealing with her has been an absolute pleasure. She is always helpful to answer any queries relating to the property and goes above and beyond to ensure the residents are looked after. She is a real credit to Trinity.
30 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are so pleased to hear Michelle has consistently been able to help you, we will ensure this is passed on to Michelle and her line manager to read your kind words.
Kind Regards,
Trinity Estates
Receiving very prompt ongoing updates…
Receiving very prompt ongoing updates to a recent incident at my property
26 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are glad we have been able to provide prompt updates to you when reporting a fault to us.
Kind Regards,
Trinity Estates
Ann was exceptional and knew exactly…
Ann was exceptional and knew exactly what to do, and who to contact immediately! Thanks
30 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are so pleased to hear Ann was able to help you and provide you with all necessary information, we will ensure this is passed on to Ann and her line manager to read your kind words.
Kind Regards,
Trinity Estates
Trinity needs more advisors like Magda Zywina!
I have had my issues with Trinity previously however I want to take the time to give credit to one of their brilliant Customer Accounts Advisors, Magda Zywina. She is very helpful, pragmatic and efficient. She has been incredibly helpful and deserves credit where credit is due! I hope that more advisors can be like Magda because she is an asset to Trinity. It can be slow and frustrating trying to resolve issues but she was just fantastic and so fast at responding to everything. Thank you Magda, I hope to deal with you every time I need help because you are excellent!
30 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are so pleased to hear Magda has provided excellent customer service to you, we will also ensure this is passed on to Magda and her line manager to read your kind words.
Kind Regards,
Trinity Estates
Do not use this company
Do not use this company. We have had to terminate their management contract for being in continuous breach of their obligations. Essential building repairs were completely ignored, as well as poor maintenance and cleaning of common areas, Overall, the level of service and professionalism has been extremely disappointing.
29 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you have been dissatisfied with the service provided and that this has led to the termination of the management contract.
We take allegations of contractual breaches, delayed repairs, and poor standards of maintenance and cleaning very seriously. Essential building repairs and the upkeep of communal areas are important responsibilities, and we understand how frustrating it is when expectations are not met.
Kind Regards,
Trinity Estates
Absolutely terrible company to deal…
Absolutely terrible company to deal with and manage properties! massive price hikes every year and quality of work being delivered getting poorer. This firm is just crooks in suits taking all they can off people and offer very little in return. my advice to anyone who has this firm as their management company is to set up a right to manage and get rid of them, they will lower your property value year on year with the price rises and their incompetence in managing basic maintenance. il never look at purchasing property if these people are involved in anyway . AVOID!
28 janvier 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are sorry to hear that you feel disappointed with the service you have received and that your experience has led to such frustration.
We take concerns around service charges, maintenance standards, and communication very seriously and we are committed to improving the service we provide and appreciate feedback.
Kind regards,
Trinity Estates
Overgrown tree pruning request
Responded promptly to my request. Arranged for the work to be carried out within 14 days. The work to the overgrown tree was carried out in a satisfactory manner. I have no complaints about the service provided on this matter. Special mention to the Property manager who kept me informed of the expected timeframe.
17 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We are so pleased that we have been able to action and respond promptly to your request and that the work itself was satisfactory.
Kind Regards,
Trinity Estates
I was pleased to get an immediate…
I was pleased to get an immediate answer regarding my queries and clarification.
Normally the company is not user friendly for their clients
24 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We’re pleased to hear that you received an immediate response to your queries and that the clarification provided was helpful.
We’re sorry to hear, however, that your overall experience has not always felt user-friendly. We take feedback like this seriously, as we’re always looking for ways to improve how we support and communicate with our clients.
Thank you again for your review and for giving us the opportunity to improve.
Kind Regards,
Trinity Estates
Absolute disgrace of a company
Absolute disgrace of a company, they would appear to have lost HUNDREDS of pounds of my money and yet no one seems to be interested. All to cut one piece of grass every blue moon.
24 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
Unfortunately, with the information provided in your review, we have not been able to locate your property details and therefore cannot comment on your review.
Kind Regards,
Trinity Estates
Can never get through to them on the…
Can never get through to them on the phone, is anyone even there. Hopeless.
24 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We have been experiencing some issues with our phone lines this week, this has now been resolved so calls can be answered as normal.
Apologies for the inconvenience this caused.
Kind Regards,
Trinity Estates
Contacted the company at 6.15 yesterday…
Contacted the company at 6.15 yesterday about the main block door lock entrance broken anyone can get in took 2 calls from the company that evening explaining what was wrong with door lock ! Onto day 2 nothing I call the company and apparently maintenance will be out Tuesday morning I explained I m a single female on my own and the whole point was keeping safe in a block that is only accesable to residents ! Clearly not bothered and cannot understand when you can get a locksmith out within an hour all this company is interested in is money not caring for the sight or the people in it!
21 juin 2026
Avis spontané
Réponse de Trinity Estates
Good Afternoon,
Thank you for taking the time to leave a review.
We’re very sorry for the concern caused by the broken main entrance lock and understand how important building security is.
We apologise that this was not resolved sooner and for the lack of reassurance you felt. This has been raised with the maintenance team for urgent follow-up, and we will review how it was handled.
Kind Regards,
Trinity Estates
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