Trinity Estates Avis 

May i say what a pleasure it was to speak with this person. All of my questions were answered and explained clearly. The follow up information & documents arrived promptly as promised.

This company lies and makes you feel stupid and just fobs you off. They tell you you are not paying for certain items when you are. They do not record complaints and do not take you seriously.

A prompt reply. A clear answer

We appointed #Trinity Estates less than a year ago, based on a quotation and budget that appeared reasonable. After switching from PEM, we were then presented with a ~70% increase in the service-charge budget, from around £39k to nearly £67k—far beyond what was originally quoted and expected.

The increase is disputed by the directors and shareholders and requires proper review and approval, yet it has already created serious problems with our current property sale.

Despite repeated calls and requests for a call back, our assigned property manager, Lois Gibbs, has simply failed to engage with us, despite being made fully aware of the urgency and potential impact on our transaction.

We expect basic communication, transparency and accountability from a managing agent. If #Trinity cannot even resolve a straightforward issue by properly revising and obtaining approval for a disputed budget, we will be taking steps to replace them as our managing agent.

Very disappointing experience after less than a year. Quoted low to win the management, then presented us with a dramatically higher budget after taking over. Not the level of service or transparency we expected. If you are considering Trinity, change your mind and DO NOT put your investment at risk!

Since I moved in, none of the issues have been fixed. Water damage? I got one reply back a week later with "is this still an issue?". Yes. Yes it was. Same with the other 5 flats. Took them over a year to fix the bin store door. Silverfish infestation..... they asked via emails if anyone had an issue, everyone replied "YES" and.... crickets. For the last 6 months. I don't know if they've ever done anything in their lives.

My query was not answered.
When trying to call you - we get the our "customer team are experiencing high call volumes" message. The usual excuse!
You are not at all helpful and we have no real way to talking to you.
I wonder how many people you have available to answer the phone to take payment....

I would like to leave a big thank you to Ann for the amazing support and excellent customer service she provided. She was extremely helpful, professional, and went above and beyond to make sure everything was handled smoothly.

Ann’s friendly attitude, patience, and willingness to help made a real difference. It is clear that she truly cares about providing a great experience for customers.

Thank you, Ann, for your hard work and outstanding service. You are a great example of what excellent customer service should be.

I received a response via post which is my preferred method of communication. Also my query was explained simply.

I had an excellent experience with Ann M. She was professional, patient, and genuinely helpful throughout the entire process. She took the time to answer all of my questions clearly, made sure my concerns were addressed, and provided outstanding customer service. Her friendly attitude and dedication made the experience smooth and stress-free. Thank you, Ann Mc, for going above and beyond—I truly appreciate your excellent support!

My experience of dealing with Trinity Estates at the North Dock development in Llanelli, West Wales, has been absolutely appalling.

I have been chasing Cerys Davies, the Property Manager, for more than eight months regarding an unresolved issue. Emails regularly go unanswered, telephone calls are not returned, and I have constantly had to chase for basic information.

After months of waiting, Cerys apologised profusely, promised it would not happen again and said she would reply to my email within a few days. More than two months later, I am still waiting.

This sums up the experience: constant promises, apologies and assurances, followed by silence and very little action. We have repeatedly been given information that later proved to be untrue or completely inaccurate. On occasions, we have even had to involve our local MP and councillors, yet serious issues still remain unresolved.

The way Cerys deals with property owners is also completely unacceptable. In my experience, she has been rude and dismissive during telephone calls and meetings, and extremely difficult to deal with. Other property owners have reported similar experiences, with one person reportedly left in tears.

This is not an isolated complaint. I am aware of concerns being raised by at least forty property owners regarding Trinity Estates and the management of North Dock.

Trinity Estates is, in my experience, a terrible company to deal with. Property owners should not have to spend months sending unanswered emails, making unreturned calls and chasing promises that are never fulfilled.

Senior management needs to urgently investigate the management of North Dock, the conduct and communication of its Property Manager, and why so many serious issues remain unresolved. Further apologies and empty promises are simply not good enough.

The property managers lie to you, they double charge you stealing thousands of pounds from their clients accounts and up their fees from £150 a month to over £400. AVOID AT ALL COSTS

Very professional and helpful staff. Quick response to my query.

Ann was exceptionally helpful & efficient. Amazing customer service thank you!

ZERO*****
I have been a resident for nearly 14 years, and my recent experience with Trinity Estates has been extremely disappointing. Over that time, I have seen the overall standard of service decline significantly. In my opinion, it has now become deplorable.

Around 45 households have been left with an unreliable water supply for over three months due to a failed pump. While delays with contractors can happen, what has been unacceptable has been the complete lack of proactive communication.

Residents were initially told the issue would take around 6–8 weeks to resolve. When that deadline passed, we received little meaningful information and were forced to chase for updates ourselves. After raising concerns, I was advised the works would be completed by **28 July**, yet that date has now passed without any further communication or update.

Managing agents are responsible not only for coordinating repairs but also for keeping residents informed, particularly when essential services such as water are affected. Instead, there has been a lack of transparency, poor communication and no visible sense of urgency.

Many residents have expressed deep frustration with the way this situation has been handled. Based on the conversations I have had, I believe that if residents had the ability to appoint an alternative managing agent, many would do so without hesitation.

Empathy in emails is appreciated, but it is no substitute for proactive management, accountability and regular updates. Residents deserve far better than being left in the dark over something as fundamental as their water supply.

Based on my experience, I cannot recommend Trinity Estates.

Poor property management and communication.

I am a director of a residential estate who sacked Trinity late last year. They still refused to reimburse us our ring-fenced ground rent account, and one supplying the annual return, they have removed £39,000 from this Ground Rent only account on the annual return and haven’t returned any of our £50k ground rent. They refuse to answer any questions. They refuse to provide us with any receipts. They have not returned over £110,000 of our service charge account - nearly 8 months after getting rid of them.
I supposed earning interest on £160k for 8 months is a great business idea.
To the regional manager, I am very disappointed with you lack of assistance and engagement to get this absolute steaming mess cleared up.

Very\nHopeful and good at a job.

My experience with Trinity Estates has been extremely disappointing.

Following the year-end accounts, we received a letter advising that we had been overcharged and were asked to pay what they stated was the corrected amount. Shortly afterwards, another letter arrived explaining that an error had been made and that the previous calculation was incorrect. From discussions with other residents, this doesn’t appear to have been an isolated incident.

Rather than refunding the overpayment or issuing a credit note, the money has simply been left as a credit on my account. I don’t think it’s unreasonable to expect that if a company makes an error resulting in an overpayment, the money should be returned promptly rather than retained.

The service itself also leaves a lot to be desired. Considering the level of service charges we pay, the communal areas are often poorly maintained, with overgrown grass, untidy planting, and a general lack of upkeep. It’s difficult to see where the money is going.

Overall, the financial administration appears disorganised, communication has been poor, and the standard of estate maintenance falls well below expectations. I would not recommend Trinity Estates based on my experience.

Trinity are, without doubt, the worst company that I have ever dealt with. I have submitted several complaints over the years, with specific reasons. They have not been able to conduct an investigation correctly, according to their own policy. In effect, you cannot make a complaint.
Trinity's 'Head of Property Management' even went on to lie about the contents of our Transfer Documents, the basis for Trinity's ongoing management, before preventing other team members from doing their daily jobs. When this was highlighted, Trinity have taken no action. They allow their senior management to lie to you without any checks or balances. That is why they will never be a company that can be trusted.

Absolutely useless. Front door to communal hall first reported as being broken 6 months ago. Despite numerous phone calls the repair is going nowhere. My wife wrote a formal letter of complaint which went unanswered until she received an email saying the mailbox of the property manager (Ms C Goicher) was no longer being supported. She phoned them again today and they said they were still waiting on a 3rd contractor quote which is exactly the same response as 3 months ago. Does the ombudsman have any teeth to act or are they just on the side of their members ?

Updated review: Their response is they cannot locate the property so cannot do anything about it. Utter Rubbish ! So the property is 38 Whitegates, Court Bushes Road, Whytleafe. Maybe that will help.