Trinity Estates Avis 

Spoke to Vicki Dunkley she solved my query in a professional and timely manner, explaining everything I needed to know.

Hamaa was very helpful and great to deal with in changing a number of service charge direct debits to our new bank.

Extremely disappointed with the lack of communication form Trinity Estates and their overall management of properties.

I have sent multiple emails regarding serious building safety concerns identified within a Fire Risk Assessment, including questions relating to fire safety remediation, external wall investigations, and historical FRA documentation.

My initial email provided a 10 working day response window, followed by a further 5 working day deadline in my follow up email. Despite this, I have received no acknowledgement or response whatsoever.

Leaseholders deserve transparency, particularly when matters may impact resident safety and mortgaeability of the property.

A simple acknowledgement would have gone a long way. The error is in the property manager who has not responded. Therefore I kindly ask that you do not revert my frustrations back to them as I have little faith in their proactiveness.

Useless company and its people in it they sound like they couldn’t care less! Not professional at all probably individual picks from the Getto lololol seriously utter disrespect for housing occupants who want value for money I know for a fact our area not happy I for one still waiting for a reply as to the shithole of a property that is disrespecting managed property. They know they’re in-regulated so they know they can provide shit service !

Spent over 15 minutes holding before giving up and spending another 5 minutes responding to an incomprehensible email I'd received. You responded with a one line email that explained you wanted screenshot to prove my claim I'd sent you payments. So I've had to spend another 10 minutes providing evidence that your company is incompetent. Your attitude and customer service implies contempt for pesky customers.

This is a truly awful company. Not only are their services substandard and overpriced their customer service staff simply will not budge not compromise on anything.
I truly hope the UK government quickly legislates against companies like this that are exciting customers through the 'fleece-hold model'.
They are charging me nearly three times the annual fee for a 'management pack' that I can almost guarantee is 90% auto generated.
When trying to complain via email I was told I hadn't followed their process and therefore they couldn't accept it via that channel.
Unbelievable. Avoid at all costs!

Vicky was super efficient and extremely pleasant

Our communal front door lock got stuck at 5pmand we could not get any one who knew the building or the address to get an emergency workman to visit.
After 30 mins on the phone still no action.
Utter shambles.
Just proves that Trinity Estates is not fit for purpose.
Over charging and under delivering.

I was assisted by Customer Accounts Advisor Humaa Hamid for my query, whom gave a prompt response. I thought I'd have to wait for 10 working days, which is not the case. Much appreciated!

A speedy and helpful reply from Humaa to my query.

Trinity appear completely unable to deal with anything outside their basic day-to-day remit. If I could give Trinity's current level of service zero stars, I would.

As residents, we've spent months trying to get responses on a number of important issues, including a fallen electric vehicle charger that has been lying on the ground for over 10 months. Despite repeated reports and follow-ups, Trinity simply do not respond.

The level of service has been shocking. This complaint has been escalated to senior management, yet I have still received no meaningful response, even after making it clear that I intend to take the matter to the Property Ombudsman.

The overwhelming impression is that issues are passed endlessly around the organisation, with no ownership, accountability or clear communication. From our experience as residents, Trinity are failing to provide the standard of management we would reasonably expect, and the company is in serious need of improvement.

Trinity are very helpful and as a new property owner they have helped me with my queries and questions very quickly. Advisors on phone are helpful especially Magda Zywina . 😊

My situation at Sycamore Ct, Heaton Moor was shaped by being solely responsible for the flat but living in Shrewsbury a long distance away. Also I became a landlord for the first time. When I got in touch for help and advice the staff in the office at Trinity were pleasant and prompt but it was especially helpful to know Gary was nearer and knowledgable. As always the "human" touch makes a big difference. He made me feel that the property was being taken care of and it is a special place. I hope my successor at No10 is as happy as I was. Thank you Trinity and Gary.

Thank god we are getting rid of this awful company. My ceiling has been leaking for two years. Two section 20s mentioning ingress to my flat. Nothing done. Yet the flat above me which has been unoccupied for four months gets all their repairs done. Referred to my MPs caseworker now and property ombudsman. They should also acquaint themselves with the equality act.

Reacted in good time to my email query but did not immediately explain what action they had taken until I asked for confirmation of what they meant. I am now trusting that my direct debits will be adjusted in the next 2 months. Ultimately this will be a good result and I am happy with the response.

Quick reply from Hamid in customer service regards my query

We have a small management company and since the property was built this has been managed by Trinity. The company was set up to manage a communal car park hence it’s a very easy straightforward task. The gardening company who looks after the grounds allocated one of its personnel to carry out the work. Neither the company nor Trinity oversees what this person did. The property manager at Trinity had been advised that this gardener had not done the work properly in March 2026 and did not turn up at all in April 2026 when 2 visits were due. Finally on 14 May we had a visit from a good gardener who has returned after 2 years of absence. He advised us that the other gardener had left and was not a good worker. The property manager agreed that he would not pay for Mar and April as no work was carried out in accordance to the specifications. However he did.

On 18 May we did a call out as the electric gate was not working. When the engineer came he advised us there was nothing wrong with the gate. A rubbish bin had covered the sensor. The company confirmed there will be a call out charge of £150 +VAT. However our property manager paid £285!

He has a fiduciary duty of care to all the residents. Trinity must look into this! He should pay for legitimate expenses only

Not even 1 star to be honest. Shocking service, 5 minutes cleaning every 2 weeks to a poor standard. Lighbulbs out for months and months. Then when they do change them they charge us extra. Don't ever clean windows even though we are charged for it. Nothing done about flytipping. Yet again they just charge the innocent hardworking people for it. Absolute useless when you Email or ring them. They just make pathetic excuses and avoid doing any work at all. Just a company with no care for it's residents and all they do care about is increasing your service charge and charging you extra. Government need to step in with these managing companies and fine them. Avoid them if you can

Humaa was prompt and helpful