I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Voir plus
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Lisez les avis des autres
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Voir plus
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Voir plus
L'entreprise a répondu
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de design et de décor intérieur
- Magasin de vêtements pour bébés
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Coordonnées de contact
Fieldhouse Lane, SL7 1LS, Marlow, Royaume-Uni
- help@truly.co.uk
- www.truly.co.uk
4,2
Bien
251 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast delivery
Fast delivery, kept informed at each step, good all round service
10 septembre 2025
Avis spontané
Order came quickly
Order came quickly. Part of order was missing but Truly customer service were on it straight away so can’t take any stars away for that
27 août 2025
Ordered wrong size
Ordered wrong size. Returned next day (confirmed by Royal Mail). Been chasing customer services for either a refund or exchange for 4 weeks now. Wife is upset because it was an anniversary present. What a shame. Sadly I can’t recommend this store.
2 juillet 2025
Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
25 juin 2025
Réponse de Truly
Hi Elena, thank you so much for the positive review! We are so glad that you love your purchase.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
9 mars 2025
A truly outstanding experience.
How have I only just discovered ‘Truly’. This is, without doubt one of the most satisfying businesses I have ever had the pleasure of purchasing from.
The buying process was straight forward, the quality of product is excellent and product packaging/delivery has been second to none.
A truly outstanding experience.
6 février 2025
Avis spontané
Réponse de Truly
Hi there,
Thank you so much for your 5 star review, we are so pleased to hear you are happy with your purchase and the service provided.
We hope to see you shop with us again soon!
Best wishes,
the Truly Team.
Réponse de Truly
Hi Linda,
Thank you for your five-star review! We are so glad to hear you are happy with the quality and design of our bedding.
We hope to see you shop with us again in the future!
Best Wishes,
Truly team😊
I love this company
I love this company. The quality of their goods is outstanding, and for great prices. Service is good too. What's not to like?
28 décembre 2024
Réponse de Truly
Hi Catherine,
Thank you so much for your 5-star review and your positive feedback, we really appreciate it!
We hope to see you shop with us again soon.
Best Wishes,
Truly team
Réponse de Truly
Hi Maria,
Thank you so much for your kind review. We hope that you are loving the snowsuit!
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly
Satisfied customer was very hapsstidfpy to find my item as I…
I was very happy to find my item as I had been looking for a large one and I was more than happy with the packaging as my item was easily broken,it arrived on time and I would recommend this company whole heartedly and would use them again.
25 novembre 2024
Réponse de Truly
Hi Rita,
Thank you so much for leaving a five-star review! We really appreciate your positive feedback and are so glad you are happy with your Fairy Light Dome. We hope to see you shop with us again soon😊
Best Wishes,
Truly
Great Customer Service.
Really blown away by the customer service. They assisted me with an issue that I’ve had with pillows that I’ve had for some months there was little question and my issue was resolved very quickly. I would purchase from truly again.
12 novembre 2024
Avis spontané
Réponse de Truly
Hi Chloe,
Thank you for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with your experience and that the issue was resolved for you quickly by our customer service team.
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly
Item looks beautiful however glass dome…
Item looks beautiful however glass dome is unsafe and does not fit well on the base I got it as I thought it was like the one my son broke but it was as the dome did not screw on to the base and was un level I would have sent it back back all packaging was put in the bin I would not recommend this glass cloche bell dome .
3 novembre 2024
Réponse de Truly
Dear Wendy,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and will be sure to pass this on to the relevant team.
We would like to note that this item is designed as a delicate piece of décor with a removable glass top, allowing the lights to be re-arranged if desired. We understand this may differ from other similar items you’ve encountered.
Thank you again for your review. Please feel free to reach out if you have any further questions or need assistance.
Best wishes,
Truly
Prompt deliver and beautifully packaged
27 octobre 2024
Réponse de Truly
Hi Myles,
Thank you for your 5-star review, we really appreciate it! We are so glad you are happy with our service and we hope to see you shop with us again soon😊
Best wishes,
Truly
Super nail growing experience
I have been drinking Natural Glow Hydration for 2 months, I got the free introductory packet and a few more afterwards. I noticed of late that my nails are growing much better. At the begining I thought because I was on holiday and not gardening, but I am back for the last month and they keep growing. GREAT
30 octobre 2024
Avis spontané
Badly creased
I have bought two silk items from you before this cami and shorts set. This was a birthday present. When it was opened on her birthday a couple of days after receipt of the item it was so badly creased I was embarassed to have bought it. It wasn't simply a line or two, it looked like it had been crumpled up long before before being packaged. Unfortunately the tag was taken off and I understand why items like this cannot be returned. I will think twice before buying items like this from Truly again.
5 octobre 2024
Réponse de Truly
Hi Simon,
We are really sorry that your experience with Truly did not meet yours or our expectations, and wish to take this opportunity to apologise again for the inconvenience caused.
I believe our customer service team have now reached out to you via email to discuss this further and come to a resolution for you.
Apologies again & we look forward to hearing back from you via email😊
Best wishes,
Truly team
Lovely quality product
Lovely quality product. Needed it in a hurry so paid extra for next day delivery and absolutely no issues. Arrived as promised next day. Will happily shop with Truly again.
25 septembre 2024
Réponse de Truly
Hi Pete,
Thank you for your 5-star review, we really appreciate it! We are so glad you are happy with our service and we hope to see you shop with us again soon😊
Best wishes,
Truly
Réponse de Truly
Hi Barbara,
Thanks so much for leaving us this five star review, we really appreciate your feedback and are so glad you were pleased with your item. We look forward to you shopping with us again.
Best Wishes,
Truly
Truly Gorgeous silk slip
Gorgeous slip, stunning and extremely good quality. Service fantastic too x
28 juin 2024
Réponse de Truly
Hi Fiona,
Thank you so much for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with the quality of your Silk Slip Dress.
We hope to see you shopping with us again soon😊
Best wishes,
Truly x
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