I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Voir plus
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Lisez les avis des autres
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Voir plus
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Voir plus
L'entreprise a répondu
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de design et de décor intérieur
- Magasin de vêtements pour bébés
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Coordonnées de contact
Fieldhouse Lane, SL7 1LS, Marlow, Royaume-Uni
- help@truly.co.uk
- www.truly.co.uk
4,2
Bien
251 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Truly
Hi Dawn,
Thank you for your 5-star review, we really appreciate your positive feedback! We are so pleased you are happy with your item & hope to see you shopping with us again soon!
Best wishes,
Truly x
Excellent Customer Service
There was a small mark on one of the cushions. The Customer Service were brilliant and made it all so simple to swap. They sent me a return label and also sent the replacement as soon as I had sent them proof of the return. All very straightforward. Things will always go wrong, it’s how you deal with them that matter. Plus they are lovely cushions!
27 juin 2024
Avis spontané
Réponse de Truly
Hi Viv,
Thank you for your 5-star review, we really appreciate this! We are so pleased to hear you are happy with your experience and that the issue was resolved for you quickly by our customer service team.
Thank you again & we hope to see you shopping with us again soon!
Best wishes,
Truly x
Réponse de Truly
Hi Alicia,
Thanks so much for leaving us this five star review, we really appreciate your feedback and are so glad you were pleased with your item. We look forward to you shopping with us again.
Best Wishes,
Truly x
great experience
Great price, fast delivery, really well packaged. Easy and pleasant experience
24 avril 2024
Réponse de Truly
Hi Richard,
Thank you for your 5-star review, we really appreciate it! We are so glad you are happy with our service and we hope to see you shop with us again soon😊
Best wishes,
Truly x
Bed sheets
Bed sheets delivered within timescale, they are of great quality and value for money, will definitely purchase different colours if available. Will highly recommend
30 mars 2024
Réponse de Truly
Hi Rozy,
Thank you so much for leaving a five-star review! We really appreciate your positive feedback and are so glad you are happy with the quality of our bedding!
Best Wishes,
Truly x
I was surprised to have the parcel…
I was surprised to have the parcel Delivered the next day when l ordered very pleased with the item 😃
3 avril 2024
Réponse de Truly
Hi Maria,
Thank you for leaving us this five-star review, we are glad to hear you received your order quickly and that you were pleased with your purchase! We hope to see you shop again with us soon😊
Best Wishes,
Truly x
Fabulous high quality items exactly as…
Fabulous high quality items exactly as seen online
1 avril 2024
Réponse de Truly
Hi Rohan,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with the quality of our items and we hope to see you shop with us again soon.
Best Wishes,
Truly x
Love my Shagreen Tray 🥰
15 mars 2024
Avis spontané
Réponse de Truly
Hi Sarah,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with your Shagreen Tray! Hope to see you shop with us again soon.
Best Wishes,
Truly x
Réponse de Truly
Hi Janet,
Thank you for your five star review, I'm glad to hear you were impressed with the quality of the item and I can see we have avalaible stock in the next size if you are still interested in our denim culottes😊
Kind regards,
Truly
Loved my purchase very impressed how…
Loved my purchase very impressed how sent back first item as to small and requested next size came in few days lovely packed.Myfirst purchase with Truley will definitely be purchasing again.
24 février 2024
Réponse de Truly
Hi Marie,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with your experience shopping with Truly and hope to see you shopping with us again!
Best Wishes,
Truly x
Freya was very helpful when I wanted a…
Freya was very helpful when I wanted a quick exchange. Thank you for being so thoughtful.
21 février 2024
Avis spontané
Réponse de Truly
Hi Juliet,
Thanks for leaving us a five-star review! We are so pleased to hear you were happy with the service provided by Freya. Thank you for taking the time to leave us a review and we hope to see you shop with us again!
Best wishes,
Truly x
Truly excellent service!
Excellent service and speedy resolution of an item which was broken during Shipment. Professional care and attention makes Truly a valuable Supplier.
28 décembre 2023
Réponse de Truly
Hi CC,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with the assistance our customer service team provided to you. Thank you for taking the time to leave us a review and we hope to see you shop with us again!
Best Wishes,
Truly x
Product as per photo and Description
Product as per photo and Description. Good price in sale. Happy with purchase
27 décembre 2023
Réponse de Truly
Hi Jane,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and hope to see you shop with us again.
Best Wishes,
Truly x
Coasters
Great service prompt on delivery and beautiful product will definitely purchase from again
3 janvier 2024
Réponse de Truly
Hi Linda,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with your experience shopping with Truly.
Best Wishes,
Truly x
LOW QUALITY. Don't be deceived by "organic" labelling.
Bought the navy joggers, but they're poorly made. Consider choosing a renowned brand instead. The stitching inside is subpar, with many loose threads, causing discomfort and itchiness. Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items. Regrettable purchase, I'll go for trusted brands from now on.
14 décembre 2023
Avis spontané
Réponse de Truly
Hi Mathew,
Thank you for sharing your feedback on our navy joggers. We sincerely apologise for the issues you've experienced with the stitching and overall quality.
For us to be able to address your concerns further we kindly ask you to contact us directly so that we can find a resolution for you.
Please note, if you are not happy with your purchase we offer a 35-day returns period so you can return this within this period for a refund or replacement as long as it follows our returns policy.
Thank you & we hope to hear back from you soon,
Truly
Stunning
Ordered some flat sheets arrived in a couple of days excellent quality and great value as brought in the sale all packaged nicely in a lovely bag would highly recommend have brought from Truly before and will be buying again a great company
30 décembre 2023
Réponse de Truly
Hi Mr H Dawson,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and your new flat sheets. Thanks for taking the time to leave us this feedback!
Best Wishes,
Truly x
Easy to purchase and quick delivery.
30 décembre 2023
Réponse de Truly
Hi Mrs Page,
Thanks so much for leaving us this positive review, we really appreciate you taking the time to leave us feedback!
We are so pleased you are happy with our service.
In future, we'd love to know how we could have made your experience, a five star one, so please don't hesitate to reach out via help@truly.co.uk to let us know. We are always working to improve our service to give our customers the best experience possible.
Best Wishes,
Truly x
Réponse de Truly
Hi Nikole,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and your new glasses! Thanks for taking the time to leave us this feedback and happy new year!
Best Wishes,
Truly x
Beautiful products well packaged and…
Beautiful products well packaged and sent quickly!
I ordered 4 coupè glasses just after Christmas and they arrived in time for new year's eve beautifully wrapped. Very happy! :-)
25 décembre 2023
Réponse de Truly
Hi Jo,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and your new coupes! Thanks for taking the time to leave us this feedback and happy new year!
Best Wishes,
Truly x
Réponse de Truly
Hi Kent,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service! Thanks for taking the time to leave us this feedback.
Best Wishes,
Truly x
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