I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Voir plus
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Lisez les avis des autres
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Voir plus
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Voir plus
L'entreprise a répondu
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de design et de décor intérieur
- Magasin de vêtements pour bébés
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Coordonnées de contact
Fieldhouse Lane, SL7 1LS, Marlow, Royaume-Uni
- help@truly.co.uk
- www.truly.co.uk
4,2
Bien
251 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Truly
Hi Annie,
We're really sorry to hear that you didn't experience the service that we usually pride ourselves on, and want to take this opportunity to apologise again for sending you the incorrect item. I am aware that the customer service team has since sent out the correct item to you on a next day service and this matter has reached a resolution.
Once again, we are very sorry for this and hope you may reconsider your review in line with the service you have now received. Whilst we may not always get it right the first time, we always aim to provide a resolution that our customer is happy with. If you have any other issues, please do not hesitate to get back in touch. Thanks for your patience and understanding.
Best Wishes,
Truly x
Great service
Great service, yet to receive my order however was struggling with a discount code, 10 minutes and it was sorted and ordered! Thanks guys!
27 novembre 2023
Avis spontané
Réponse de Truly
Hi Chloe,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with the assistance our customer service team provided to you. We hope that you love your products when they arrive.
Best Wishes,
Truly x
Efficient and effective.
Efficient and effective.
These pants are so cosy and soft in a breathable fabric.
Delighted with my purchase.
31 octobre 2023
Réponse de Truly
Hi Paula,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and are enjoying your new pants! Hope to see you shop with us again soon.
Best Wishes,
Truly x
Really lovely to order from
Really lovely to order from. Quick postage, beautiful packaging, easy returns. Quality, luxe products. Great for gifting whether for family, friends, partners or oneself. Fabulous.
31 octobre 2023
Réponse de Truly
Hi Julie,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and love the brand! Hope to see you shop with us again soon.
Best Wishes,
Truly x
Lovely coupe champagne glasses but
Coupes lovely thank you - ordered 4.
You may wish to check your packaging as arrived in a small box within a huge cardboard box at least 4 times the size.
Seemed extravagant and possibly expensive on postage. Hope constructive.
30 octobre 2023
Réponse de Truly
Hi Friend of Ted,
Thanks so much for leaving us this review and taking the time to leave your feedback! We are so glad you are happy with your champagne coupes and wish to apologise for the use of excessive packaging. This has been raised with the relevant teams and we will look to use this feedback to improve our service moving forward.
Best Wishes,
Truly x
Réponse de Truly
Hi Venetia,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and love your new cushion! Hope to see you shop with us again soon.
Best Wishes,
Truly x
I came across this brand via John…
I came across this brand via John Lewis, and so glad I found it! All the garments I have purchased to date, are of a great quality. Especially the blush pink silk slip on dress, which is just fab! And also my black cashmere jumper. I also have a pair of leather trousers and skirt and the leather is just super soft and the quality is very good. Definitely will be coming back for more in future!
25 octobre 2023
Réponse de Truly
Hi Alena,
Thanks so much for leaving us this five-star review! We are so pleased you found our brand and are loving it, there's nothing we appreciate more than our loyal customers.
Please do make sure you are signed up to our newsletter and enjoying the benefits of being a VIP with early access to releases and exclusive emails, we wouldn't want you to miss out. We hope to see you shop again soon.
Best Wishes,
Truly x
TRULY (wonderful) Black Satin Burntout Slipdress
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the dress is an absolute steal ... exquisitely cut, beautiful, heavy, silky material and can be dressed up or down by combining it with different tops for a slightly more casual look ... I am beyond thrilled with my purchase and so pleased that I stumbled across Truly
19 octobre 2023
Avis spontané
Réponse de Truly
Hi Niki,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and your new dress! We hope to see you shop with us again soon and as always, appreciate your kind words.
Best Wishes,
Truly x
Réponse de Truly
Hi Heidi,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and hope to see you shop with us again.
Best Wishes,
Truly x
Thumbs up from me
Ordered a discounted nightshirt. Really pleased with purchase - exactly as described. Arrived promptly.
3 septembre 2023
Réponse de Truly
Hi Katy,
Thanks so much for leaving us this positive review, we really appreciate you taking the time to leave us feedback!
We are so pleased you are happy with your nightshirt and our service.
In future, we'd love to know how we could have made your experience, a five star one, so please don't hesitate to reach out via help@truly.co.uk to let us know. We are always working to improve our service to give our customers the best experience possible.
Best Wishes,
Truly x
This bedding is the best I have ever…
This bedding is the best I have ever bought.Looks great on the bed washes and irons beautifully.
30 septembre 2023
Réponse de Truly
Hi Delia,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with your Truly bedding and hope to see you shop with us again.
Best Wishes,
Truly x
The giftee received an empty gift box…
The giftee received an empty gift box and a blank card. However, I was refunded for the additional cost of the gift box.
28 septembre 2023
Réponse de Truly
Hi Vikki,
We are really sorry that your experience with Truly did not meet yours or our expectations, and wish to take this opportunity to apologise again for the inconvenience caused.
We always aim to deliver a great service and we regret that you did not have this experience. I'm aware that customer service have since resolved this issue, offering you a full refund on your gift box and their sincerest apologies.
If there is anything else we can do or if you have any further questions, please reach out via help@truly.co.uk.
Best Wishes,
Truly x
excellent product at a very good price
excellent product at a very good price. quickly delivered. good clear website.
31 août 2023
Réponse de Truly
Hi Mark,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with your experience shopping with Truly.
Best Wishes,
Truly x
Wonderful
Wonderful silk nightwear and gown, just a dream! Thank you, I will definitely be back ❤️
1 septembre 2023
Réponse de Truly
Hi Aleksandra,
Thanks so much for leaving us this lovely review! We are so pleased you were happy with your silk nightwear and hope to see you shop with us again soon.
Best Wishes,
Truly x
Excellent quality and rapidly delivery…
Excellent quality and rapidly delivery - very pleased!
29 août 2023
Réponse de Truly
Hi David,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our speedy delivery and hope to see you shop with us again soon.
Best Wishes,
Truly x
Réponse de Truly
Hi Maureen,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and hope to see you shop with us again soon.
Best Wishes,
Truly x
Very poor quality brass base on cake…
Very poor quality brass base on cake stand. It is marked and scratched. As a returning customer this is not the usual standard expected of Truly products.
4 août 2023
Réponse de Truly
Hi LJM,
Thanks for taking the time to leave us this review and we apologise that we didn't meet your expectations. We would really love the opportunity to rectify this issue for you and give you the usual Truly quality you are used to receiving. Please reach out to our customer service team via help@truly.co.uk and we can resolve this for you.
Best Wishes,
Truly x
Speedy and secure delivery.
3 août 2023
Réponse de Truly
Hi Kim,
Thanks so much for leaving us this five star review! We are really pleased that you were impressed with our service and hope you will shop with us again.
Best Wishes,
Truly x
Excellent quality
I bought a couple of t shirts recently and was very impressed with quality. I will be shopping with Truly again.
3 août 2023
Réponse de Truly
Hi Mrs B,
Thanks so much for leaving us this five star review, we really appreciate your feedback and are so glad you were pleased with your items. We look forward to you shopping with us again.
Best Wishes,
Truly x
Beware gift box
Very happy with the bag, and delivered on time. But paid for a gift box which was completely inappropriate - there was no way the bag would fit in!
2 août 2023
Réponse de Truly
Hi Paul,
Thanks so much for taking the time to leave us this review, your feedback is really important to us. Whilst we are glad to hear that you are pleased with your bag, we apologise that your gift box wasn't appropriate.
We do however, clearly state the measurements of our gift box on both the gift box page and throughout checkout and therefore leave it to the customer to decide whether this is an appropriate size for the item they are ordering. We have made considerate efforts to improve the visibility of these dimensions however we will take your feedback on board and pass it on to the relevant department.
Best Wishes,
Truly x
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